Advertising Books
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Truth in AdvertisingReview Date: 2008-04-22
Branding strategies that workReview Date: 2007-05-04
Alan Siegel is one of the best-known gurus in the industry as far as knowledge and experience in the business/corporate world. He dedicates his time as a consultant to large corporations such as Xerox, American Express, the National Basketball Association, the Girl Scouts, plus creates guides to the Wall Street Journal on how to understand the financial market. Actually, these are just a few of the effects in Siegel's repertoire.
Louis J. Slovinsky created what is called the "working biography" on Siegel. In his book "Alan Siegel: On Branding and Clear Communication" Slovinsky produced not only a biography of a man that became successful and a leader in the industry, but also included the deeper side of Siegel so that readers would understand why he is so successful. The book delves into the Siegel's innate abilities and consciousness.
But, there is more. Slovinsky qualifies Siegel's expertise on branding by saying "Competition is more aggressive and the stakes higher than they were a couple of decades ago. Moreover, clients want to confirm that their investment in identity supports their business results." Siegel's expertise in branding model does just that.
Slovinsky also focuses on many of Siegel's successful programs he advised for implementation or research -- one being the Document Design Project, funded by the Department of Education. Slovinsky says "Siegel's role in promoting the Plain Language movement was seminal."
"Alan Siegel: On Branding and Clear Communication" is an inspiration to all interested in establishing a brand for their company. Reading Siegel's story not only teaches us how to be successful and a leader in the industry but inspires us, as entrepreneurs, to look at our own branding and communication strategies. After reading Slovinsky's account of Siegel's successes I am inspired to implement some of the ideas in my own business.
alan siegel:on branding and clear communicationsReview Date: 2007-03-25
Creating a Distinctive VoiceReview Date: 2007-03-12
Since founding Siegel & Gale in 1969, Alan Siegel has worked with many of the most recognizable names in the corporate, non-profit, educational and governmental worlds to create or refine their images. You may not have heard of Alan Siegel, but you certainly know his work. MasterCard's now ubiquitous logo and new global corporate identity and the memorable Dell logo with the "E" standing on its edge - reflecting how Dell made the PC industry stand on its ear - are but two notable examples. However Siegel did much more than create catchy new logos or slogans for companies and graft them onto companies that needed to retool their images. These highly visible creations were the merely end-products of what Siegel calls defining the "corporate voice." Slovinsky brings to light the processes Siegel used to define this "voice." Working with a corporate client, Siegel & Gale creates a project team to examine the history, culture, values and vision of the company and examine how the company differentiates itself from their competition. The team then distills the essence of its findings into a concise "big idea" and elaborates a strategy to express this new positioning. Siegel believes that corporations must speak with a "clear, coherent and distinctive voice", a voice that should resonate at all levels of the organization from the bottom to the top. We the consumer may only see a new logo, but, as Slovinsky demonstrates, Siegel's work involves bringing about significant changes in the internal workings of the company to achieve a coherent corporate voice. Siegel's success with high-profile clients speaks volumes for the effectiveness of this holistic approach.
Clarity, simplicity and comprehensibility in communication are hallmarks of Siegel's work, therefore it makes sense that Siegel's most enduring legacy may be his concept of "language simplification." In short, this means simplifying and putting into plain English, documents, forms and fine print that companies and governmental bodies use when dealing with the public. I was fascinated by the book's description of Siegel's groundbreaking work in this field and the resistance that had to be overcome to accomplish these worthy aims. In Siegel's view, by being simple and clear in their forms and fine print, companies can enhance their image and improve customer loyalty. Amen. Now, if only you can get those ideas past those pesky lawyers!
On Branding and Clear Communications is a perfect introduction to the branding field and an excellent tool for all who are interested in creating a simple, clear and resonant voice for a company or organization of any size. I highly recommend it.
Alan Siegel: On Branding and Clear CommunicationsReview Date: 2007-03-10
Slovinsky's extensive research, career experience and lucid writing style make this an essential read for practioners as well as students of marketing. I was so impressed by the content -- and context -- of this book that it will be required reading for the grad course I teach in marketing and public relations for libraries.

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Alignment of the Head, Heart and HandsReview Date: 2006-02-14
I enjoyed reading and learning from the Balanced Brand and I would recommend this book to all , who are looking to Crystallize their thinking about Brands. This book will help them develop a plan for achieving that goal, develop a sincere desire for the things that are real for them and all of their stakeholders and also to develop supreme confidence in their organization and it's abilities to execute the plan consistently over many decades.
Jay Seshadri
Om Shanthi Om ( means Peace in Sanskrit)
SESHADRI LLC
Great review for great balance Review Date: 2006-02-22
Provocative new insights on growing brands in today's worldReview Date: 2006-02-22
Additionally, I believe Foley's perspective on the interdependence of a strong reputation and a strong brand is extremely insightful-bordering on revolutionary. He explores how the effects of competition, abrupt changes in customer preference, skyrocketing promotional costs, and even a company's own actions can erode the brand or reputation.
Foley includes helpful strategies and tools to assess stakeholder alignment and put his systems into practice. I highly recommend this book to anyone charged with managing brands and building corporate growth. In my opinion, this is a very important body of work.
Bridget Clark
Corporate Branding and Marketing
A must-have business bookReview Date: 2006-02-14
Led to higher ground...Review Date: 2006-02-12
For nearly two years, my head has been awash in the technology and behavorial shifts accelerating due to internet connectivity globally and what that entails. There is a river of change flowing and it's reaching flood stage. Blogs, podcasts, vlogs, online social networking sites, news aggregation tools (allowing people to scan and consume hundreds of blog posts and news headlines in a single sitting), and instant online conversations about brand-affecting events are facilitating shifts of consciousness and awareness that profoundly effects a brand.
As a consequence of all of these enabling technologies and shifts, there is a new participatory culture emerging which is allowing stakeholders in record numbers to participate vs. just being passive recipients of some miscellaneous communications campaign or messaging thrust...and this emerging culture is out of anyone's control.
Balanced Brand made me stop and reconsider the complexities of all these changes occurring and instead climb to the top of the hill, sit down and look down on the river. I thought about the deeper meanings and strategies required to guarantee the river down below will be navigable...regardless of what technologies or cultures reveal themselves. This book is not about technology or participatory paradigm shifts, however. It's about balance, the essence of a brand, and how to create and utilize balanced brand strategies.
Within its pages is a framework that allows any organization to understand and assess their values, those of their customers, shareholders, employees and communities within which they're involved, and be able to then understand where and how to align them. Though it doesn't say this as overtly as I am, what I thought was obvious was that -- once this work was completed -- strategic direction would be crystal clear.
Once balanced branding strategies are in place, every stakeholder knows what to do. They know what the brand stands for and what it means. Employees know how to perform and use the river-of-change-shifts to facilitate brand enhancement instead of being victims and drowning in it. What hit me squarely due to my involvement in technology, is that a participatory culture can be created that sparks innovation and creativity, grows top-line revenue and customer satisfaction, all of which is of vital importance to management and shareholders.
That was the higher ground I was guided to by Balanced Brand. It helped me focus and see that first-and-foremost it is the essence of the brand and the brand in practice that really matters. Everything else then falls into place.

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Like Manna From HeavenReview Date: 2008-01-23
Genuine Help for the Self-PublisherReview Date: 2007-11-12
Many Good Ideas HereReview Date: 2007-10-23
A resource for authors and independent publishers. Review Date: 2007-09-03
A must for every authorReview Date: 2007-08-22

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boomer consumer Review Date: 2007-09-01
Informative, readable, interestingReview Date: 2007-08-23
Well worth readingReview Date: 2007-08-07
I really liked this book. It had the right balance between the theoretical stuff and its application in the real world. Straight talking marketing advice from a couple of guys who have obviously done it themselves.
Boomer Consumer has moved from my pile of books in `must get around to reading' category to the day-to-day working section of my library.
Boomer Consumer - A New Book for Marketing to Us! Review Date: 2007-08-02
Matt Thornhill has been sending out red alerts to corporate marketers for several years now. His message: You are failing to target 78 million consumers who have plenty of money and are willing to spend a lot of it! (Billions? Trillions?) Today, thanks to Matt and his colleagues like marketing gurus Brent Green and Marti Barletta, some companies are beginning to figure out how to talk to, sell to and profit from serving the Boomers.
Matt and his business partner John Martin have written a very convincing book. If ad execs can read this book and still not revamp their campaigns to target Baby Boomers, they are more stuck in their 18-49 year old "desirable demographic" thinking that I would have thought possible!
When the Boomers TV team went to ad agencies in 2005 looking for sponsors to underwrite our 13 part television series Boomers! Redefining Life After Fifty, we were almost always sent into a conference room to talk to creatives and account execs who were in their 20's. They really couldn't relate to a show for a "demo" older than 35! Today, some agencies and the media in general are beginning to change, thanks to Boomers with power and name recognition who are talking about being over 50 as OK, even cool. The influence of people like Katie Couric and Dave Letterman are noted by Matt and John in their book.
Boomer Consumer is an interesting read, even if you don't have a lot of toothpaste or cars or trips to sell. The authors' psycho-social approach and their reminders that there are many kinds of Boomers with many different goals, dreams and lifestyles are valuable. But their conclusion that almost all Boomers will be looking for ways to stay vital in five key areas of life also rings true. They predict Boomers will seek financial vitality, physical vitality, mental vitality, social vitality, and spiritual vitality for at least another 40 years.
The authors also provide a reality check for those who think all of us are getting ready to retire next year...the median age of Boomers is just 51. And the halfway point of Boomers reaching age 65 won't be here until 2022. So Boomers are still young enough to have to keep earning money and to spend it, often on brands that we didn't grow up loyal to because they just weren't around in the 50's, 60's or 70's. (Boomers, show us your iPods!)
Picture Yourself a Boomer MarketerReview Date: 2007-07-26
"Why market to a generational niche?" "What's new about Boomers as consumers?" (Translation: We've been marketing to them for decades ... yawn.) "Isn't it time those aging hippies get out of the marketing spotlight and saunter into their marmalade sunset?"
Many executives didn't see the point in understanding unprecedented demographic and economic destiny. They were too busy cranking out marketing campaigns to target adults 18 to 34. They were also about to miss the most significant development in market segmentation in about a decade.
After a gazillion media articles on the topic, what seems obvious today was not clear four years ago -- to most.
Two men who did get it -- and subsequently formed The Boomer Project -- were John Martin and Matt Thornhill. A bit hopeful in their ambitions at first, they nevertheless began collecting data and formulating insights about the possibilities for aging Boomers as an unrivaled market force in the coming years.
These pioneers also continued educating themselves about the newest thinking in areas such as anthropology, neuropsychology and sociology. They tapped into breakthrough insights of respected thinkers such as David Wolfe, Laura Carstensen, Ph.D. and Gene Cohen, M.D.
The result of their original research and multidisciplinary synthesis of outstanding authors and academicians is a book called "Boomer Consumer." It is simply a concise, clear, and coherent compendium of on-target information and insights about a rapidly growing field of inquiry and practice.
If you're interested in jumping on this bandwagon, then you need to add this book to your reading list. Matt and John are two Pied Pipers worth following.

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Single Most Valuable Copywriting Masterpiece Ever WrittenReview Date: 2008-03-17
It's difficult to read, and definitely not a beginners "how to write advertising copy" type book -- I like to think of it as a graduate-level resource to help develop world-class controls. I reread it regularly, at least once a quarter, to continue to drill the concepts and the overall approach that Gene covers into my copywriting skill set.
If I had just one book to recommend for successful copywriting, this would be it. Of course one also has to memorize and read Caples, Sugarman, Ogilvy, and the rest of the many masters of the craft... but this is the centerpiece, the strongest and most important of all copywriting books.
My copy's sold millions. A lot of what I do is based on the mechanizing and other processes modeled and explained in this critically important copywriting masterpiece. Buy it now!
Ken Calhoun
Every Serious Copywriter Should Own this Incredible BookReview Date: 2006-07-19
This is a great book. It's odd that many of the books that sold only a few thousand copies in their day, such as this one, now are in high demand. This is especially true of copywriting books. It seems that everyone thinks he or she can either become a copywriter or at the very least write copy for his own advertising by simply reading a book! I don't think so. Hey --- I've been at it 40 years and I'm still learning.
This is not a book for the person looking for a quick fix. If you're not a serious copywriter, don't buy this book. Only a copywriter can really understand it. If you're an entrepreneur looking for some basic knowledge, buy Bob Bly's latest books. His are the books for the novice. They're good. They're easy to read. They're easy to understand. And Bob is a great copywriter.
But if you are a copywriter and want to read a great book, you must buy this. Is it worth the money? Oh yes. If you're a copywriter it is. If you're not a copywriter, save your money.
This book is not dated. In fact, one could almost feel he's reading a book written today. I applied some of what I read to one of my Web sites and it really works. Gene wrote long copy and many sites are nothing more than long copy. For those sites, this book is a find for the copywriter who writes them. Fact is, I prefer it to the books on the market directed to copywriters who write web copy.
Some of the books we read today are nothing more than recycled stuff. Here we read the real thing. Some authors today will tell you that people are not motivated by the same things as before. Not so. Since the cave man and until the end of time people will be motivated by love, sex, hate, greed, envy, jealousy and all the other emotions that have held us hostage since the beginning of time.
It may be true that people buy differently. It may be true that they don't respond exactly as they used to because of their multi-tasking and other things. But we sell to the same motivators that we've always sold to.
This book will never go out of fashion. It will never be dated.
This is a book you'll want to read once and then read again with a highlighter. You'll probably want to read it yearly. There are a number of old books that I read once a year and refer to often. There's a real market in everything old because, fact is, they had it right and it still applies today. Why fix it if it ain't broke?
Buy the book. It will make you a better copywriter. Tell your prospective clients to buy it too. Why? Because when they get two or three chapters read they'll see how hard it is to be a copywriter and they'll hire you.
Black BookReview Date: 2005-05-19
A classic for serious copywritersReview Date: 2005-10-27
On the other hand, if you want to dig deep into the subject of copywriting and go beyond the 'paint-by-numbers,' training wheels
approach that's so widely taught these days, this is a good book to work with.
And 'work with' is the way to look at it. This book is so packed, one chapter could easily give you enough things to think about for a year.
By the way, there is absolutely nothing dated in this book.
Calling this book dated is like saying Claude Hopkins is dated because he used examples from the turn of the century or that John Caples is dated because he used example from the 30s and 40s.
You don't buy books like these for their examples. You buy them for what a highly experienced and successful ad writer has to say about his craft. That being said, this book will probably be too much for readers who want everything 'quick and easy' and need to be entertained.
Penetrate The Human MindReview Date: 2007-01-27
In order to make a profitable life, you've got to understand people at a deeper level than most. Breakthrough Advertising penetrates on a deeper level, the buying psychology.
It also explains to you the life cycle of any product. It explains to you that you've got to figure out the consciousness level of your target and combine that with the life age of your product.
For example, products like Coca Cola and Mcdonalds have a older life age than say a business that just opened yesterday. Therefore you would advertise a product like Coca Cola differently than if you were promoting a small family business.
But one of the main things I appreciate about this book is the fact that Eugene Schwartz talks about unconscious desires of people that always were and always will be. These feelings, thoughts, and desires cannot be created or destroyed. In fact the way Mr. Schwartz writes about these unconscious desires remind me of the laws of physics. Energy cannot be created nor destroyed.
The key of the profitable and lucrative marketer is to harness and channel these desires on to your product or service.
There are many principles in this book that makes this book a "bible" of marketers and copywriters. This book should be in EVERY professional's library.
There is a Gold mine of information in this book. ANY Price you pay is worth it.

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Creating Ever-Cool: A Marketer's Guide to a Kid's HeartReview Date: 2008-04-30
Entertainment brands are often short-lived. As the title of the book suggests, there are ways to revitalize and sustain the life of a product or brand. Gene Del Vecchio's book gives you practical suggestions on how to do it.
Today's brand stewardship involves not only corporate ID, mission and vision statements, but also creating back stories that help consumers understand the brand in context. Nowhere is this more important than in marketing to children. In his chapter, "Develop Kid-Appealing Products" Gene provides matrices that help marketers create a story line for their products and brands. In cases where a story actually is the product or brand, as with film, video games, books, and many toys, his insights are invaluable.
As a marketing professional and former Ogilvy & Mather Creative Director, I've known Gene Del Vecchio for 20 years. He was the head of planning and research at the Ogilvy & Mather/LA office, and his expertise was often tapped by other Ogilvy offices - especially when a project involved kid marketing. I worked with him on major brands including Microsoft, Mattel, Pacific Bell, and Shell. His thinking played a major role in the development of advertising for the brands we worked on together. Creating Ever-Cool is a rare insight into the thinking of a brilliant marketer.
Creating Ever-Cool: A Marketer's Guide to a Kid's Heart
Eeeeever-CoooooolReview Date: 2001-01-05
'Ever-Cool' is a book that answers a seemingly simple but actually quite complex question... Why do some brands in the kids marketplace remain the favorites of children year after year - generation after generation. Exactly what gives these brands their staying power? 'Ever-Cool' answers this question in a well written and entertaining style.
The book has 4 sections: 'The Introduction' , 'The Child's Psyche' , 'A Kid's World and Culture' and 'Marketing to a Child's heart'.
In 'The Child's Psyche' section Del Vecchio examines the timeless and underlying needs of childhood. From the differences between girls and boys, to their fears and fantasies.
'A Kid's World and Culture' investigates children in the world today. Their self awareness, shifting family structures, and universal (hopefully) experiences of childhood such as going to school, and living in the neighborhood. The 'Marketing to a Child's heart' section contains lots of advice and suggestions on how to utilize these insights.
I found the concept that there could be 'Kid Psyche Gaps' in the market place to be particularly intriguing. Del Vecchio explains it in the following way: Psyche Gaps are "that part of the child's psyche that is not currently being satisfied by a competitor" (pg. 221.) Clearly identifying what these gaps are and strategically developing a product to fill the gap is very sound marketing.
Another really cool part of this section is the 'Kids' Idea Matrix'. Del Vecchio provides a creative idea development aid that works in the following way: "By forcing our eyes to see relationships, we help our brains consider the ideas that are born from them. This can be accomplished with a system I call Matrixing a simple process of putting various categories of items in front of our eyes, side by side, in a fashion that will help us to easily mix and match them. The items we will force together are those that we have discussed throughout this book." (pg. 185) Del Vecchio essentially is showing us how to use his ideas.
Del Vecchio also briefly covers advertising, setting up a research program, and ethics. All in all I personally have no hesitation in recommending this book. I found it to be highly insightful and an enjoyable read.
Enlightening, entertaining and easy to read!Review Date: 1999-01-02
OutstandingReview Date: 2005-07-01
Most business books have just a couple of points, mostly covered in the first chapter, and then drone on to fill the pages with expansions, slight additions, and examples. They should have been articles instead of books.
This book, however, is absolutely brimming with valuable information about the psyche of kids, chapter after chapter. It starts with ever-present needs; moves into fads; gender specific issues; age based issues; etc etc.
It draws on the authors extensive hands on experience at Ogilvy working with kids marketing. And his apparent research on child development and psychology.
This is an excellent, concise but information-packed book on reaching kids for marketers, product developers and even parents!
Secret Weapon for Kid marketing!Review Date: 2000-07-21
This book is the secret weapon for anyone who markets to kids or wants to. Gene Del Vecchio manages to make the subject entertaining and engaging while teaching you a pile of indispensible techniques to capture a kid's heart.
Not only does the book teach you how to market products better, it gets you thinking different. Suddenly, you're developing products and strategies with kids in mind, and you understand why certain products are big hits with kids.
Another funny thing about this book...it helps you to understand kids better. For readers with their own kids, this could be the greates value of all.

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Everything you've always wanted to do to spammers... :)Review Date: 2008-06-24
Contents:
Introduction - Meet Bob Servant; Editor's Note - An Overview of Spam; Lions, Gold and Confusion; Bob and the Postie; Alexandra, Bob, and Champion; Uncle Bob's African Adventure; The Sea Could Not Take Him, No Woman Could Tame Him; From Lanzhou to Willy's Chinese Palace; Bobby and Benjamin are New Friends; Peter's Pots; Acknowledgments
Each chapter consists of the email exchanges between the scammers and Servant. The scams revolve around 419, local agents needed, and fake Russian brides. I wish the timestamps on the emails had been preserved, as it would have been fun to see how eager these people were to accomplish their goals. In nearly all cases, Servant is dealing with "English as second language" people, so right there you get a fair amount of amusement as they try to string together decent sentences. But the real joy is when Servant starts to lead them down the path of his fictional life in Broughty Ferry, Scotland. Actually, his life is real. It's just the incidents that are way out there. For instance... Lions, Gold and Confusion starts with a 419 scam. Servant tries to get his percentage of the take moved from 20% to 30%. Once he gets 30% through a series of exchanges, he goes for 40%. From there, he says he doesn't want the money in cash as he can't hide it from the taxman. Instead, he wants it in diamonds and gold so he can move it through pawn shops in Lochee. He then introduces the possibility of taking payment in livestock (like lions) for his neighbor's private zoo. We go back and forth on the detail of the "gold lions", only to have Servant insist that he meant *real* lions. Oh, then the lions have to talk... he'll only accept talking lions... or four lions, two leopards, one elephant, one alligator, two parrots, and one hedgehog...
I enjoyed this on a number of levels. For one, Servant's Scottish culture comes through strong in both text and situation. Having a few Scottish friends, I wasn't having a hard time seeing these crazy situations play out in my mind. Servant's fantasy lives are so far out there, that you wonder why *anyone* would maintain the email exchange past the first couple of volleys. I also got a kick out of seeing the spammers beg and plead for personal information, only to have Servant respond with another "day in the life" email, excuses as to why he can't comply just then, or something else completely out of the blue. The change in the spammer's tone from accommodating to *DO THIS NOW!* was almost a given every time. But actually, in a couple of exchanges, he calls them on the scam at the end and they actually 'fess up to it.
I wouldn't suggest that everyone start doing this to spammers, as there's always a chance that you could tick off someone or some group with the ability to do you physical harm. I think I'll just continue to delete them as they show up. But if you want to live vicariously through Servant, here's your chance to turn the tables.
Hilarious reverse scam on the spam scammersReview Date: 2008-07-15
However, Servant takes it to a new level, some of the messages he sends to the "mark" are so absurd that it is astonishing that they don't get the reverse scam sooner. It is also hilarious; Servant sends a message even more ridiculous than what the spammer sent him yet they respond in all seriousness, still trying to troll for the bank account information. The scams he deals with are:
*) Russian woman looking for romance
*) African trying to take wealth out of a country (three times)
*) Foreign company looking for a local agent to market their products (three times)
*) Company looking for people to work at home at a high salary
Servant has written a book containing actions that we all want to do, namely string along a scammer with your own scam, forcing them to waste their time and effort chasing an empty trail. It is a taste of their own medicine and sometimes they find it a rather bitter dose.
Hilarious Exchanges with SpammersReview Date: 2008-07-14
My Dear
I am Antony. I am contacting you to be my project partner and stand as my
late Father foreign manager for transfer of US$12 million with 50kg gold. This fund is in a bank in Indonesia.
into your account for investment I intend to do in your country.
Please reply urgent to my private email
Please call me on Tel +277986
Sincerely
Antony
After reading Delete This at Your Peril: One Man's Hilarious Exchanges with Internet Spammers, by Bob Servant, it took a lot of control for me not to engage "Antony" in a dialog. I don't think that I would be able to reply in a manner befitting Bob Servant, but it could be fun.
Contents:
Introduction: Meet Bob Servant
Editor's Note: An Overview of Spam
Chapter 1: Lions, Gold and Confusion
Chapter 2: Bob and the Postie
Chapter 3: Alexandra, Bob and Champion
Chapter 4: Uncle Bob's African Adventure
Chapter 5: The Could Not Take Him, No Woman Could Tame Him
Chapter 6: From Lanzhou to Willy's Chinese Palace
Chapter 7: Bobby and Benjamin are New Friends
Chapter 8: Peter's Pots
Acknowledgements
This is a short (176 pages), extremely funny book that I wished was longer. My family thought that I was mad, as I was literally laughing out loud while reading this book.
Bob Servant has a lot of time on his hands. What he does with that time is to engage internet spammers in dialog. They want his financial information (bank routing numbers or to wire money to them) and Bob wants . . . well, he wants some authentic African recipes for his new restaurant, talking lions, gardening pots, and his Russian bride to get a job at the local pub. Each keep asking him for his money, and Bob not only ignores them, but writes some of the funniest e-mails you will ever read. The spammers, driven by money, keep the e-mails coming, until they usually sign off with an expletive after a really over-the-top e-mail from Bob. Or, unbelievably, they confess that they are trying to scam Bob out of his money. But the exchanges are, quite simply, some of the best comedy I have read in a while. Bob, from Broughty Ferry, Scotland, spins his friends, footballers, and local sights into his e-mails, which adds color to the manic adventures. For example, one person asked for Bob's personal information, only to receive an e-mail detailing Bob's problems with his postman. Bob has taken to playing pranks on Trevor, the postman, going so far as to build a hide in his garden. From this vantage point, Bob either shoots Trevor with an air rifle or "[chucks] a firework at his head." The pranks escalate to point where Bob asks the spammer for legal assistance. Smelling more cash, the spammer provides Bob with free legal advice and then tries to collect.
Each chapter is a new exchange with a different spammer. After reading Chapter 1 (a typical 419 spam), I didn't think that the stories could get any better. I was wrong. I was only disappointed when I finished this book. I realize that 176 pages is short, but this is a book that I wanted to last longer. It was that good. Adding to the e-mail exchanges, Bob includes some pictures that he has passed off as of himself. How the spammers use those pictures in subsequent e-mails is hilarious. Thanks to anti-spam software and appliances, many of these types of e-mails never get to your Inbox. However, if you ever wanted to "get even" with spammers, live vicariously through Bob Servant. The ride is wild and extremely funny.
"Remember, it's Bob Godzilla Servant and do the leopards wear clothes?"Review Date: 2008-07-16
If you want a laugh, this is a funny, funny book. Send email scams to Mr. Bob Servant of Scotland at your peril.
The most laugh-out-loud hilarious little book I've ever readReview Date: 2008-06-16
"Bob Servant" is unique, which makes it impossible for me to communicate just how funny this book is. He is as much in his element in front of a keyboard as he is down at the local pub regaling anyone and everyone with his stories, schemes, and ideas. There's just no way I could adequately describe the likes of "Bob's" best mates Frank the Plank, Chappy Williams, and Tommy Peanuts, let alone "Bob" himself, to you here, nor could I even begin to do justice to the halcyon days when "Bob" dominated the cheeseburger van market. Even if I could, it wouldn't be right for me to do so. You are in good hands with journalist Neil Forsyth, who tells you everything you need to know (and then some) about his good friend "Bob's" extraordinary life and times.
Fittingly, the fun begins with the original standard bearer of spam, the old 419 (better known as the "Nigerian" scam). In this case, it's the son of a dead tribal king in Togo seeking help transferring a fortune from his home country into an American bank. "Bob" wants more than the standard cut and ends up getting his African friend promising to deliver talking lions as payment. The guy who offers him a wonderful textile distribution opportunity ends up advising "Bob" on the legal problems he faces after kidnapping his postman. Then he's wooing his new Russian wife-to-be in his own unique way (it involves an ostrich), turning another 409 scammer into the primary advisor to the ultra-realistic African restaurant he plans to open, starting an online love affair (pretending to be a woman, of course) with the son of a dead general in Sierra Leone, etc. There are eight sets of genuine email correspondence in all, each one of them as hilarious as the next.
Frankly, I can't even begin to describe just how entertaining every single page of this book is. "Bob Servant" is the best character to come along in a long, long time, and Delete This At Your Peril is the funniest book I've read since I discovered The Hitchhiker's Guide to the Galaxy and Red Dwarf many years ago. Heck, this might actually be the funniest book I've ever read, period. You won't just enjoy reading this book; you'll want to tell your co-workers about it, buy it as a gift for friends, and light a candle in hopes that "Bob Servant" will someday regale us with more stories or - even better - pen an autobiography of his exceptional life.

Used price: $3.56

Dreamweaving SuccessReview Date: 2005-10-26
Marketing at its best!Review Date: 2004-03-24
A wonderful readReview Date: 2004-01-14
It's a Strategic Asset!Review Date: 2003-05-29
Inspiring and practicalReview Date: 2003-08-17
How then, can the creator or vendor of a product of service hope to gain the attention of potential customers and turn that attention into sales?
"To millions of talented businesspeople," says marketing consultant Michael Chandler in DREAMWEAVING: The Secret to Overwhelming Your Business Competition, "SALES is a four-letter word."
What he means, is that just because someone has a talent for business doesn't make them equally skilled in selling their product or service no matter how convinced they are theirs is the best thing since cable TV. The very thought of facing a reluctant consumer and convincing them they should spend their hard-earned cash on THIS instead of THAT gives them heartburn.
Fortunately, says Mr. Chandler, the most successful sales campaigns aren't. They don't sell anything. Rather, they focus on what the customer needs and wants and simply alerts them that the very thing they're looking for is RIGHT HERE. This is the fine craft of Dreamweaving.
"Dreamweavers don't think in or out of boxes," he explains. "Dreamweavers think in circles . . .Dreamweavers understand how people feel, how they think, and what makes them tick. They know what makes people excited and what bores them to tears."
And how to these amazing folks know all of this? Quite simple. They don't talk, they listen. In this era saturated with mass advertising, they don't try to out-shout the competition. Instead, they seek out the needs of their prospective customers and fulfill them. Successful marketing, he advises, is solely a matter of how the customer perceives the product. So, the wise marketer focuses on determining which images and ideas will allow his or her potential customers to personally relate to the product.
"Listen to what your customers want. Then give it to them," Mr. Chandler says.
Does it work? So far, if the examples Mr. Chandler provides are any indication. And we're talking banks, where the difference between one and the next is negligible at best when it comes to services. He has consulted with several banks that have seen their assets and customer base skyrocket simply because they have offered their paid radio advertising time to promote public events and fundraisers. Why? Because the residents of the communities they serve stop thinking of them as "the bank" and start considering them neighbors, friends, people who'll come through when they're needed.
Written in a pleasant, ironic style that entertains as well as educates, DREAMWEAVING offers advice that can be used by businesses no matter how small or large. The principles Mr. Chandler relates are also egalitarian in that they can be adapted to just about any kind of business you'd care to mention, and his focus on customer relations rather than hard sell is refreshing in itself. He honestly admits many are put off by what they consider the "touchy-feely" aspects of his premise, but that doesn't faze him a bit. The important thing is, it works.

Used price: $0.46

Good Read on the industryReview Date: 2001-05-02
There are a lot of facets to running a business that not only must serve an online community but an offline customer base as well. Gutzman does a nice job highlighting the various sectors and the tools businesses must consider to address those needs. She provides examples and case studies. Good book, must read.
Arm Yourself for the "Digital Arena"Review Date: 2001-07-26
Gutzman's is a "three-pronged strategy" for meeting your demands: implement essential technologies, maintain a flexible business model, and outsource everything. Think of the material in her book as if it were on display in a store which you enter, tool box in hand. Roam the aisles. Examine various clusters of items. She is your expert advisor as well as the store's proprietress. (I strongly suspect that she had this metaphor in mind when writing the book.) Over time, all of your questions are answered. She helps you to make appropriate selections. In process, she has helped you to understand not only what you need and how to use it but also why you need it. Effective use of the 12 "must have" technologies will drive traffic to the Web site, create and sustain Web site functionality, and facilitate customer service which ensures that the Web site will be ETDBW (Easy to Do Business With). In the Epilogue, Gutzman adds another "must have" technology: alternative payment systems.
For whom will this book be most valuable? First, I highly recommend it to decision-makers in small-to-midsize organizations which already have or are now developing a Web site. The more they know and the more they understand, the better prepared they will be to select and then work with vendors. (NOTE: Reputable vendors will welcome such expertise because it enables them to accomplish more for their client and in less time. The same expertise will enable decision-makers to recognize disreputable vendors, either immediately or soon thereafter. That one benefit all by itself is worth at least ten times the cost of the book and probably a great deal more.) I also strongly recommend this book to decision-makers in larger organizations because, in the "digital arena", they will be expected (if not required) to gain a literacy in the technologies which Gutzman examines. Also, these same decision-makers will become progressively more involved in business initiatives (marketing, client relationships, strategic planning, market research, etc.) which the "must have" technologies support. Congratulations to Gutzman on a brilliant achievement.
Make the best use of the best technologiesReview Date: 2006-02-27
· Attract customers
· Make shopping simple and easy
· Offer superior customer service
The author of this book lists twelve "must-have" technologies that will help to achieve the three listed objectives. The reader will learn about:
· Place websites high in the search engine
· Partner with aggregators
· Use targeted electronic direct mail
· Connect with customers on the go
· Install search tools to help buyers find what they want
· Make the site personal
· Adapt the site for global customers
· Give customers real-time inventory access
· Keep all information current by using a content management system (CMS)
· Use real-time presales chat and other online customer support
· Integrate on-line and offline customer support
· Realize and use the importance of alternate payment systems
Surveys twelve technologies needed to prevailReview Date: 2001-05-21
Excellent!Review Date: 2001-05-01

Used price: $10.00

Not everything made out to be, but definately worth a read.Review Date: 1999-11-14
Found his little tricks like counting competitive products on the shelves, and other stuff, very useful. Resources are OK but have a larger variety as compared to other invention books. Throughout the book he stress low cost and investors, which to me seem contradictory, although his information on both is good. Not much of what makes a good product and clear steps to bring items to market.
For those I recomend Marketing Your Invention by Mosley and Winning At New PRoducts by Robert Cooper.
Overall this book is worth buying and reading.
Booyah!Review Date: 2003-04-23
probably the best book on new product developmentReview Date: 2000-08-08
I put this book up their with those of Barry Feig (Straight to the Heart, The New Products Workshop). But this book, Bringing Your Product To Market, is the best overall book for product development - more encompassing. It has lots of marketing material, but also lots of new product development ideas, how (and if, when) to license, how to manufacture (mostly contract manufacture). His book is the best over all book... and thus would be that one book to buy that includes it all.
Unlike other books on new product marketing, he doesn't go endlessly on about how to patent your product, how to hire a lawyer, and other side issues. This is much more practical: it presents a phased plan of new product development, market research, market testing, etc. Contract manufacturing, patents and licensing (excellently done) is then discussed in terms of this phased approach.
The purpose of this book is to get you away from developing a monument to yourself and to control urging of your ego to not listen to what the market is trying to say. His checklist and phased approach almost forces you to spend less on the front end than you normally would, and to constantly check the market's reactions. In this regard, the book is EXCELLENT PLUS. I have not seen any other book that is so practical, yet filled with marketing insight. I would say that if you followed his advice, you would triple your odds of success.
Every page oozes with practical experience (he consults with new product developers). He gives ratios and rules of thumbs for many subjects... again, based on his experience. He also provides lots of examples that illustrate his points. I would recommend that you order any of this guy's stuff. His marketing book was great, and I look forward to reading his marketing plan book.
I would also recommend your reading Feig's book, which goes into more detail in the market research and product idea development phase.
Oh, one last thing, I underlined about 60 % of just about every page in this book. I've filed it under the Dewey Decimal System of "A+".
John Dunbar
You Can Do It -- Often At Low CostReview Date: 2006-01-21
His advice is based on ten years as a new product marketing consultant. Throughout the book, he gives examples of the right and wrong moves people have made. My quick count (examples are in italics) indicated 106 examples.
Don estimates that in any given year, in the USA, about 200,000 individuals are working on product ideas but, at most, 500 will succeed in introducing their idea. In other words, one in 400 will succeed!
He stresses that in addition to the money problem, inventors should recognize the importance of three things -- that many revisions will be needed, that you can do it, and that you will need help from people experienced in your specific market area.
The author emphasizes entrepreneurs believe many myths about money. One common myth is that you should not borrow money until you have spent all of yours. Actually, in startup situations, banks expect you to have cash on hand equal to the loan requested. He emphasizes getting investors early in the process. If more money is then needed, investors will generally seek to protect their investment by investing more money.
Inventors often have no idea as to what the ratio of the selling price is to the cost of manufacturing. Quite often the selling price must be four to five times the cost of manufacturing the item. Few inventors seem to be aware of what sales, marketing and administration costs will be.
Many inventors fail to do even elementary market research. Can you communicate your product's benefits in 5 to 10 seconds? Is it significantly better? Have you consulted an impartial panel or are you still in the dream world of kind words from friends and relatives? The author gives several suggestions for doing low-cost market research.
You know your invention inside and out -- but do you know your buyers "hot buttons"? That is their motivations for buying products like yours. Don describes four basic reasons why people buy products. Unless you understand these, your sales pitches and your ads may fail miserably.
He points out that everyone loves a winning product. Therefore, it is vital to give your product the appearance of gaining momentum. Don't crank out a mountain of product and hope it will sell -- get a mountain of orders and work around the clock to fill the orders.
Don't assume a big blast of advertising is the answer. Many of the big advertisers succeed because they have established their brand names by years of advertising. Ads are expensive. Advertise, but analyze your results. He lists eight factors to be considered when analyzing the results of your ads.
While Don feels making your own product is better than the licensing approach, he does list 12 key steps to licensing an idea. Ideas don't sell themselves. Dramatic presentations and your ability to create a sense of urgency are vital when going the licensing route.
He gives an extensive check list for growing a company and for making it a smooth-running operation.
Surprisingly, he does not discuss business plans until later in the book. He feels they are overrated. A budget is vital at the very start, but until you gain some experience from producing and selling your product, a business plan will probably consist of wishful and wild estimates.
In summary, the message to inventors and entrepreneurs is that you can do it -- often at low cost -- but you must be prepared to work hard and, most of all, to work smart.
Why didn't I find this book before?Review Date: 2004-05-30
Related Subjects: Art Directors
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Thanks in large part to Alan, companies today get the need to satisfy customers as well as the benefits from streamlined processes and communications designed to achieve this goal. It's a mission companies like mine, Ohlin Associates (www.ohlinassociates.com), which grew out of my time with Siegel & Gale, continue to promote.
Lou deserves much credit for writing such a user-friendly and compelling narrative. It reminds newly indoctrinated readers as well as us protégés of Alan Siegel (and Siegel & Gale) that business-speak creates barriers to customer satisfaction and commercial success.
Simple is Smart.