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The best book on the subject.Review Date: 1999-06-09
This book will help Japanese Society to enter New EraReview Date: 2000-10-25
Best reference book for enterprise DQM task forces.Review Date: 1999-06-19
QUESTION TO WEB MASTERReview Date: 2000-11-22
This book will help Japanese Society to enter New Era, October 24, 2000 Reviewer: teruo miyagawa (see more about me) from hiratsuka, kanagawa Japan Deming's TQC(Total Quality Control) and Kanban method were the key for Miracle Japan economy growth after World War Two. Japanese economy were struggling during 1990's decade, one of the reason is to ignore the power of the information structure, and depend upon the old paper information system, which speed cannot catch up with the society change speed. This book will help Japanese Society to enter New Era. Last month, Daiwa Bank's ex-board 11 members were ordered 830 million USD indemnity, because of Daiwa Bank New York officer's fraud. Snow Brand, Mitusbishi Moter, Bridgestone/Firestone, many companies are facing trouble by lacking Total data Quality Management. This book is really help for 21 centure enterprize direction.
*** Seeing no voting buttons? To ensure fairness and impartiality, we allow you to vote only for other customers' reviews.***
WHY MY COMMENT IS NO VOTING BUTTONS? IS MY COMMNET NOT FAIRNESS AND IMPARTIALITY? LET ME KNOW. TERUO MIYAGAWA
Focus First on Knowledge and Data to Avoid IT StallsReview Date: 1999-06-24

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Must Read for ManagersReview Date: 2000-10-02
Highly Recommended!Review Date: 2001-08-31
Full of Quick "Idea" NuggetsReview Date: 2001-05-04
Great practical guide!Review Date: 2000-10-12
in today's world where managers often believe that changing their
behavior is sufficient. I am using the notion of Recognition As A
Whole Person Experience in my graduate management class. It is well
stated and is representative of the book as a whole. The eye-catching
icons, checklists, and sidebars make the book easy to read and apply
to practical situations. The book is very useful to practicing
managers and this is the primary group in our MBA program. I will
recommend the book to them without reservation. John T. Byrd, PhD
Professor of Management Bellarmine University
You just can't give raises every week! Find Something else!Review Date: 2003-07-03
My suggestion is using Mr. Brayton's Recognizing and Rewarding Employees as your starting point. He presents you with the tools. We all need to consider our method of using the tools.
Picture the chapter headings as your core principals. Within each principal, the author lays out methods, details, actions or thoughts to support the principals. Take the chapter content to develop your leadership and managerial style. We are all individuals and as such will use different styles. However, the core principals being presented within each chapter remain constant.
I found it helpful and easy to grasp the principals through the side boxes and the manager's check boxes.
Understand the key principals, develop the tools to fit your style and you will improve your managerial results!

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Results-Driven Leadership > Outstanding Organizational PerformanceReview Date: 2008-05-08
In the Introduction to this book, Quint Studer makes the following assertion: "Standardize the right leadership practices and you will find that organizational performance improves across the board...and stays improved." More specifically, results-driven leadership at all levels and in all areas will achieve and then sustain outstanding performance throughout the given enterprise. That's obvious. Here's the challenge: To get the right goals, the right behavior, and the right processes in proper alignment. More specifically:
1. Have stretch goals that everyone understands and supports, then measure performance in terms of progress toward achievement of those goals. At all times, know what is most important and focus on doing it.
2. View behavior from two separate but related perspectives: values and productivity. At companies such as GE and Southwest Airlines, for example, there is zero tolerance of inappropriate behavior no matter how productive the given offender may be. At the same time, people are expected to produce results (Jack Welch calls it "hitting the numbers") or seek career opportunities elsewhere.
Note: I agree with Studer that the behavior of all supervisors must be "standardized," at least to the extent that they have impeccable character, know their stuff, provide constructive criticism whenever it is needed, earn and remain worthy of trust, and do everything humanly possible and appropriate in the best interests of those entrusted to their care. That said, allowances must be made for differences in personality, lifestyle decisions, avocations, etc.
3. Make all processes as simple as possible...but no simpler. Many processes streets that remain essentially unchanged (except for occasional repairs) even as residents of homes, merchants and their customers, and students enrolled in schools come and go. This is especially true of the process by which an organization such as the U.S. Marines develops leadership. "Many are called, a few are chosen" and then all receive rigorous formal training with hands-on daily supervision as they are absorbed by the culture and identify with its values, meanwhile strengthening individual skills, enriching personal knowledge, and - over time - adding increasing value to the organization.
According to Studer, "Evidence-based leadership (EBL) enables us to create results that last. What is EBL? It's a strategy centered on using the current `best practices' in leadership - practices that are proven to redsult in the best possible outcomes. The `evidence,' in this context, is the reams of data collected from study after study that aim to determine what people really want and need from their leaders. When leaders apply these tried-and-true tactics to every corner of our organizations, we achieve consistent excellence. Our organization's success is no longer dependent on individuals. It's hardwired. No matter who leaves, the excellence remains."
Throughout his narrative, Studer explains how EBL enables those who practice it to identify and deal with "High, Middle, and Low Performers," recognize the five critical elements employees want from managers, "manage up" to improve the performance of those they supervise, measure performance fairly and consistently, improve employee selection and retention, "harvest" intellectual capital, take a customer-centric approach, and build a culture around service, and serve as a role model for effective communication, cooperation, and collaboration.
Well-done!
Those who share my regard for this book are urged to check out Hard Facts, Dangerous Half-Truths And Total Nonsense: Profiting From Evidence-Based Management co-authored by Jeffrey Pfeffer and Robert Sutton as well as their earlier book, The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action as well as Edward Lawler's Talent: Making People Your Competitive Advantage, Robert Mittelstaedt's Will Your Next Mistake Be Fatal?: Avoiding the Chain of Mistakes Which Can Destroy Your Company, Michael Levine's Broken Windows, Broken Business: How the Smallest Remedies Reap the Biggest Rewards, George S. Day and Paul J.H. Schoemaker's Peripheral Vision: Detecting the Weak Signals That Will Make or Break Your Company, and Sydney Finkelstein's Why Smart Executives Fail and What You Can Learn from Their Mistakes.
Improved Leadership and Management Behaviors That Produce Greater EffectivenessReview Date: 2008-02-28
Researchers report that only about a third of all strategies are successfully implemented. Many couldn't be implemented because the concept was too difficult to do. Others fail because the management cannot bring the right actions to bear. For this latter group, Results That Last can be quite helpful.
Quint Studer has taken the research literature on best practices in motivation, satisfaction, improvement, coordination, communication, and implementation and spelled out a series of leadership and management processes that will help you apply those findings. Even someone who doesn't think of himself or herself as talented in leadership or management will get a lot more done with these methods. For most, it will be more valuable than an MBA degree.
I have two cautions about the book:
1) If your strategy is a mistaken one, you'll still flop.
2) Mr. Studer's experience seems to be mostly in hospitals and consulting. As such there's a lot of fine-grain application in other industries the book doesn't describe. You'll have to find that on your own. By referring to the source best practice studies, you'll fill in some of that gap.
Results that LastReview Date: 2008-02-09
The book has a broad application of thoughts, and fits modern business issues. This book is well worth reading and applying for results that last.
A Feast of Leadership TacticsReview Date: 2007-12-17
The book is dedicated to the development of a culture of performance excellence - an excellent culture is declared more important than an excellent strategy. Each chapter is linked to an "Evidence-based Leadership" graphic and one of its three components - Aligned Goals; Aligned Behavior; Aligned Processes - as the drivers for hardwiring performance.
The book opens with Studer's three most important leadership tactics: Sort employees (called high, middle, and low conversations); Use walk-about-management, but make it purposeful (called rounding for outcomes); look for and speak about the positive & contribution from others (called managing up - rather than talking down, I concluded). Each chapter contains recommended steps for implementing these tactics.
The next section is called "The Core", and introduces Studer's organizational flywheel with the three elements; Passion (Self-Motivation), Principles (Prescriptive To Do's), & Results (Bottom Line) revolving around Peoples Personal Values - purpose, worthwhile work, and making a difference. Taking 'Self-Motivation' at its word, there are no tactics for integrating an individual's passion into organizational performance. And, even for leaders, ME Inc. must give way to Business Inc. thru standardization tactics devoted to reducing leadership variance. Prescriptive to-do's and results measurement are the focus for the author's hardwiring process. Goals and measurement are organized under five performance pillars - Service, Quality, People, Finance, and Growth.
The book then moves thru an Employee Tactics section and a Customer Tactics section. Satisfied employees are at the top of the list - an employee survey to diagnose satisfaction is recommended, perhaps using the Gallup ("First, Break all the Rules") Organization's 12 key questions as a basis. Know 'what' is important to your employees, reward and recognize, and many other tactics for helping employees feel that their job is worthwhile and that they can make a difference are part of the employee tactics section. A service culture underpins the customer tactics section.
I liked the book for its many useful and practical tactics for focusing an organization on its performance goals - almost all of which are applicable outside of the healthcare industry. A word of caution is advised: the book does at times feel like a Studer Group marketing brochure and its 'leader-as-hero' underpinnings give some tactics an inauthentic feel. However, the many useful ideas are worth these distractions.
Dennis DeWilde, author of
"The Performance Connection"
Not just for health nutsReview Date: 2007-11-07
The book has several sample instruments that help the reader move from having an interest in the subject of leadership to actually doing it. As a working management consultant, I've ordered copies of this book for the leadership team of my current struggling client - who is not in healthcare.
Quint's recommendations may sound difficult to some and too simple to others, but, in my mind, they are practical and beneficial to any organization, small or large, that wants to step up their achievement.

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Rewarding Teams---A FirstReview Date: 2000-09-12
A practical and timely topicReview Date: 2000-10-25
rewarding teamsReview Date: 2000-07-20
Very Practical and Thorough!Review Date: 2000-04-26
This book isn't a simplistic, one-dimensional approach to recognition. It reviews all aspects of the development, care and maintenance of strong teams, and provides a clear understanding of the role that recognition and rewards play.
The first chapter is a great primer on the right way to get teams up and running. Parker, et. al. throw in numerous tips for team leaders on how to get the ball rolling, and alert you to potential pitfalls and traps and how to deal with them. Chapter one puts team rewards and recognition in the proper context.
I didn't realize how superficial my understanding of team rewards was until I read the book. For example, the book differentiates incentives from rewards, an important distinction that I have to admit was somewhat muddied in my thinking. It illustrates how rewards and recognition need to fit with the organizational culture, and show how this works in practice in organizations.
The authors use a fictitious team start-up situation in the first two chapters to add another dimension to aid the reader in understanding the principles of team development from the team leader's perspective. I found myself wondering if the authors had worked in some of the companies I was in. They clearly have "been there and done that."
Chapters three through five profile almost twenty companies to provide actual examples of how to implement the various approaches to team reward and recognition to address different situations and challenges. For example, the book goes into the rationale, philosophy, criteria and detailed administration of Chase Manhattan Bank's Service Star Program, as well as the organization's candid assessment of the program's strengths and weaknesses. Some companies are large, some small. Government, non-profit, and associations are also represented. Some use stock options, some cash awards. Some tie in team performance with individual performance reviews. Throughout, "successes and lessons learned" enable the reader to benefit from what others have done.
This is an example of the improvements one company decided to make in its approach after the initial evaluation period: - Give plants more control in choosing and tailoring plan metrics. - Encourage employees to get involved in creating goals - Shift the burden of plan communication from the corporate level to the plants
The final chapter summarizes the key principles and insights from the authors' work.
I would highly recommend this book for executives who are responsible for creating the organization culture, operating managers and human resource staffs. It should be REQUIRED reading for anyone involved in forming, leading and supporting teams because it can prevent so many problems that affect team performance.
An invaluable guide for team-based reward and recognition.Review Date: 2000-07-24
In this context, Glenn Parker, Jerry McAdams, and David Zielinski:
* describe BIZCOM, a fictitious company that wants to use a team approach to adress a critical business problem, and discuss team and organizational development issues such as vision, sponsorship, membership, stakeholders, launches, training, coaching, management style, and organizational support.
* discuss reward and recognition systems, communications and performance feedback, and training and development tools for creating a team-based organization.
* introduce an organizing model for rewards, and discuss organizational culture. At this point, they argue that "One general description of the whole organization's culture is possible, although organizations are made up of a number of suborganizational units, each with a slightly different culture. Accounting has a different culture than marketing. Manufacturing has a different culture than customer service. Hopefully, they are aligned with the overreaching organizational culture, with the differences simply reflecting the nature of the work they do". And they also argue that "One of the keys to success in improving organizational performance is to ensure that reward plans reinforce the desired culture, or at least attempt to reduce the gap between the existing and desired culture".
* define six types of reward plans: (1) individual base compensation and benefits, (2) individual capability (competency), (3) individual incentives, (4) recognition, (5) project team incentives, (6) organizational unit incentives. (But throughout the book they mainly focus on the last three plans - more detailed examination of these plans in several companies and review of their experiences see Chapters 3-5).
* summarize how you can best utilize project, recognition, and group incentive plans to improve teamwork and organizational performance as lessons from the trenches (more detailed discussion of these trenches see Chapter 6):
(1). Customize the plan.
(2). Align plans with business objectives.
(3). Send the right message.
- create many winners, few losers
- involve employees in the selection process
- trust the folks
(4). Use noncash as well as cash awards.
- noncash awards are not limited to recognition plans
- give a few big awards and lots of small ones
- pay the taxes on noncash awards
(5). Communicate, communicate, communicate.
- never assume people understand
- tell people how they are doing - all the time
- reinforce the messages
- role modeling works
(6). Create a smorgasbord of plans.
(7). Budget for recognition activities.
(8). Keep administration in mind.
(9). Payoffs are in the eye of the beholder.
(10). How plans are introduced and operated is paramount.
Finally, they argue that "There are no silver bullets. There is a good will, faith in the value of employee contributions, good business judgement, and willingness to act on a strategy of teamwork reinforced by rewards and recognition plans. We've learned how to manage financial, fiscal, and customer capital. Leveraging human capital is the challenge for the next century. Reward and recognition plans designed to encourage teams and teamwork is one way to meet that challenge".
I highly recommend this invaluable study to all executives and HR professionals.

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The heart of leadership that lastsReview Date: 2004-06-08
Tough love at its bestReview Date: 2004-02-13
This book has a number of practical suggestions for today's leaders who must both listen and direct. Leaders must add new skills to their arsenal, including being more accessible, genuine, and interactive. Many challenges for leaders are included in the book with practical solutions. It is a great approach using wisdom from a popular psalms with practical applications and stories. It is tough love for today's leaders in these tough times.
Brevity is the soul of wisdom!!!Review Date: 2003-10-29
I found the most interesting issue raised in the book one about Supply Side management. I have been a CEO of an organization for more than a dozen years. McCormick and Davenport suggest that the role of a leader is too often looked at from the demand side of the equation - those inevitable lists. But leaders should also consider the supply side - what excites you about the job? How does one find those niches which make the lists of to dos a bit less demanding. Many leadership jobs seem to be comparable to that of Sisyphus. But with a little attention to the supply side - those inevitable demands become less onerous.
Buy it, read it, use it!
A more effective management styleReview Date: 2003-12-10
Many leaders, like me, have highly dominant personalities. We may struggle with the "softer side" of managing. Shepherd Leadership: Wisdom for Leaders from Psalm 23 gives us excellent reasoning and examples of how a "softer" - yet truthful and effective - approach can be a more effective management style.
The analogy of the leader as shepherd is a credible one, and presented in a straightforward manner. The authors clearly lay out, guided by Psalm 23, what a shepherd's responsibilities are and how that applies to a leader's responsibilities in the real world of business. Each chapter ends with two items: "Shepherd Thinking," and "Shepherd Doing," assisting with application of the chapter's concepts.
Read the rest of this review at
http://www.baylor.edu/bbr/index.php?id=10399
A Refreshing ModelReview Date: 2003-11-19
One section that stood out for me was the shepherd leader's toolkit. The compass and the frame represent two valuable practices for leaders at any level. The compass reminds you to set clear direction to navigate through the maze of information, reports, meetings, and endless action items that you encounter on a daily basis. The frame sets boundaries and expectations for your organization while still allowing your employees room to creatively explore new approaches.
A fantastic read for anyone who's just been thrown in the deep end of management!

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The real story about David BerkowitzReview Date: 2007-08-10
DAN
Life Abounds!Review Date: 2007-06-19
Prison lifeReview Date: 2007-06-03
Forgiven and Transformed .. Now a Son of HopeReview Date: 2007-05-21
David's journal on December 21, 2004 said it all. He doesn't even feel as though he is in prison except for the place that it is. He is a minister, a witness, of how a loving Christ can reach a man lost in sin, with no hope and change him into a helper, a servant reaching out to fellow prisoners, giving him a ministry within the prison walls. I am so impressed upon reading that David receives no profit from the sale of his book, that anything received goes to the parents/victims of his past crimes. Thank you David for writing the book. I certainly plan to share mine with others. See you in Heaven.
insightful, poignant, amazingReview Date: 2007-05-06


Great writing resource!Review Date: 2007-09-26
excellentReview Date: 2007-05-07
This book was carefully thought out and well written. So far, we are all very impressed and glad we made this purchase.
fabulous!Review Date: 2007-04-01
You have GOT to try this book if writing is an "issue"Review Date: 2007-09-04
Fantastic!Review Date: 2007-01-09

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Home Cell GroupsReview Date: 2008-02-22
The Ur-cell group work and still the best. Review Date: 2007-02-08
Inspiring. Informative. Illustrative. Profound.Review Date: 2006-07-30
So how does a church of more than 800,000 believers grow and work? Small groups, one household at a time. Cho is careful to sharing both his mistakes as well as his successes. One of the prime ingredients for a successful home group program is evangelism. He insists that the cell groups focus on the neighborhoods and communities to reach the lost. Leadership, training, discipline, recognition, focus, and personal involvement by the senior pastor are other critical elements.
There is a careful balance which needs to be struck between control and freedom for each group to strengthen and grow. Great wisdom is shown in relying on the Holy Spirit to strike the right balance. As a senior partner in ministry, The Holy Spirit has grown the body of Christ in a miraculous way.
Recorded in this book are lessons for us all, laymen and clergy, large church and small.
A must read for those who are looking into cell groupsReview Date: 2004-08-09
This book is one of the key books to read to help anyone understand the simplicity and necessity of cell groups for church life. The concepts are incredibly helpful and insightful.
This book stands alone on the merits of the principals it teaches. It is not a greatly written book but that is not it's purpose.
Readers that do not live in Korea or asian cultures should carefully apply the principles this book provides. It will work but it is based upon a different mindset that most American church goers don't have. There are other great books by Ralph Neighbor and Carl George that will also give great insight on the american chuches need to move to cell groups and how to do it with out destroying the church or a ministers career.
He speaks our Language!Review Date: 2001-01-09


Coming HomeReview Date: 2004-04-30
A Surprising Departure from the Usual!Review Date: 2004-01-24
Beautiful ProseReview Date: 2004-02-03
A Special YearReview Date: 2004-01-23
invigorating readReview Date: 2004-01-21

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Top 10 Environmental BookReview Date: 2008-05-14
This book will sit on my shelf, next to "1491" (another must read, Americas before Columbus). The land nourishes all of us, regardless of race, color or creed. We need to learn from the past practices, to better care for the land. Many environmentalists use "pristine" when describing wilderness, and it is a misnomer. Without fire, there are no sprouting redwoods. Controlled burns are necessary. But try and tell your local political leaders that.
Buy this book, read it and understand.
Splendid!Review Date: 2007-12-08
its wonderful!!! Long live the Wendell Berry Club.
Miss ya,
Joseph and Linda the cattail botanist!
One of a kind informationReview Date: 2006-08-30
Instant ClassicReview Date: 2006-12-13
The book is excellently written, organized, and indexed, for both general reading and specific reference uses. It is a wonderful addition to Anderson's other major contribution to science, Forgotten Fires.
Our Sustainable FutureReview Date: 2006-10-27
The modern environmental movement created the myth of the unspoiled wilderness untouched by human hands. Tending the Wild debunks that myth and levels some well earned criticism towards those environmentalists who failed to appreciate how the California native peoples were successfully and actively managing the California landscape, as were other indigenous people around the world.
But the wealth of detail the book provides on how the Native Americans successfully managed the California landscape is also a model of sustainable living that has much to teach all of us. We learn an alternative to the destructive environmental, agricultural and development practices of our time. Practices that are destroying our ability to not only preserve the beauty of the landscape but to use the landscape wisely to provide for our needs in a sustainable way.
Anybody who is interested in sustainable living should also explore books on Permaculture by authors like Bill Mollison, David Holmgren and Toby Hemenway. Permaculture is a modern attempt at designing for sustainable living. Permaculture designers have studied the sustainable methods agriculture, horticulture, building and community of indigenous people from all over the world. As world oil production peaks and as the effects of global warming are felt, we will need all the help we can get to re-learn how to live sustainably on this planet.
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