Resources Books

This is an amazing little book. It teaches you the most important financial aspects that you need to know to run your business. I've always dream of starting my own business, and one of the things that was holding me back, was not knowing enough about business finance. I tell you, now I'm very confident and excited. If you own a business or starting one, Please, Please, Please do yourself a favor and read this book.

10x the cover if I knew the value it'd bring.

I got this book as part of "Birthing of Giants". It's a three year retreat for entrepreneurs held for a week in the summer. You get a reading list and they are kind enough to send you books.

It sat in the box until Charles Kremer came to speak to our class. What he presented made the material so clear.

Before, I'd set barriers as to what was comfortable from a cash management point of view. My goals would actually cause pain when they'd be reached.

The relationships between balance sheet, income statement and cash statement are clear. "Beginning position" +/-non cash part of transaction +/- cash part of transaction = "Ending position"

Want to know the effect of retained earnings on the balance sheet or MSGA expense on the income statement or where the Interest expense paid should fall? Consult the "Magic Square".

Don't look at this book as a substitute for CPA knowledge but rather as a cheat-sheet for financial goal setting and cash management of a business.

The book is well written with a non accounting audience in mind. A greater understanding of how accounting savvy people utilize the information within balance sheets, P&L's and cash flow statements can be achieved. An enjoyable and worthwhile read for those who want to try and get to grips with the irksome task of understanding their accountant, or even better to use the accounting information available to IMPROVE their business.

This was the first book that I've read that makes this type of material easy and interesting. Definitely, check this book out. I always recommend it to friends.

EXCERPTED From Chapter 3 (The Numbers That Count: Acknowledge the Rules), Page 72*

At the end of this chapter, I refer to several terrific books that delve into much greater detail of these aspects, and I highly recommend that you read them. At the bare minimum, you need to understand the basics.

Folks who speak the language of finance use three financial statements; the income statement, the balance sheet, and cash flow.

Each set of numbers tracks a different function. Each one is important for your business. (Note: I highly recommend the terrific book Managing by the Numbers by Chuck Kremer et. al.-see "Resources" at the end of the chapter.)

The balance sheet provides what experts call a "snapshot" of your business's financial condition at one particular point in time. Think of this statement as what your business owns and what it owes. This statement lists your assets (what the business owns or is due), your liabilities (what the business owes), and difference between assets and liabilities, which is called owner's equity. This sheet is constructed so that your assets minus your liabilities necessarily equal the owner's equity; thus, when it is produced correctly, the sums are balanced.

The income statement tracks your company's profitability over a given period of time. It says whether, in a specific period, you made money or didn't. But, and this is a huge but, it's an abstraction. It shows the promises that people have made to pay you money, and the agreements you have made to pay others. "It shows whether you're making money on the goods and services you provide, once you have taken all your costs and expenses into account. But it isn't real," write Kremer et al. It doesn't show how much cash you've put in you bank account or how much cash you spent." Income statements are subject to manipulation. Because income statements are subject to intangible factors such as depreciation (which tracks how an asset loses value over time), you can show a profit-or loss-that is not directly tied to your activities in that span of time. Moreover, income statements count promises that others have made to you as actual income, while the daily reality may be quite different. So these statements indicate profitability-which is good-but they don't necessarily reflect your daily, actual situation.

For that you have cash flow. Cash flow is, very simply, the difference between your cash receipts and your cash expenditures. It's what you have left after you spend the money that you take in. Consider this measure to be your business checkbook; what cash is actually coming into your business and what is actually being spent? There is no fudging cash. It's what you have on hand-the balance in your account.

EXCERPTED FROM Chapter 3 (The Numbers That Count: Resources), Page 93*

Managing the Numbers by Chuck Kremer and Ron Rizzuto with John Case (Perseus Publishing, Cambridge, Massachusetts, 2000)
This gem limns the theory and practice of financial management for small companies. Set aside the fact that some of the basics may apply to larger or slightly more mature companies than yours. Read this to understand how to use the financial life of your company as the basis for critical operational decisions. Kremer et al. show how you need to understand three financial statements (the balance sheet, the income statement, and cash flow) to truly evaluate your company's performance. Moreover, you really start to control this function when you learn how the three statements fit together.

*Tom Ehrenfeld, the startup garden (New York: McGraw-Hill, 2002).

This is an intense, psychological drama, and a page-turner to boot! What's so great is the wonderful language, the "lofty" writing. I just loved every page, and our poor, tortured hero.

It's a fabulously written book about love instigated by pitty, which can be very dangerous. Worth reading as this kind of thing still happens every day.

...no, not the book by Dave Eggers, but this masterpiece by Stefan Zweig. I came upon this by accident, and bought it, intrigued by the story outline and the reviews below. Only very, very rarely does a book have the power to draw me into the lives of the characters, probably because they're usually just that - characters. Not so here. Here we have flesh and blood and all that entails. I'm still amazed at Zweig's story telling. He's the kind of writer who could make a shopping list fascinating. I lived and breathed every single word in this incredibly beautiful book, and, as has been said elsewhere, the tension becomes almost unendurable. I can hardly do justice to it in a few words. Weirdly, I often found myself smiling, not because it's a funny book, far from it, but just through an appreciation of Zweig's supreme mastery of his art. This is one of those books appearing only a few times in your life that wring emotion out of you whether you like it or not. A heart-breaking, unforgettable and life-enriching experience.

I'd also like to praise the translation, by Trevor and Phyllis Blewitt. At no time is there even a hint that you're reading a translation - something that occurred to me only after finishing the book. On the contrary, it seems to me that the elegance of the language and all the magnificent virtues that contribute to Zweig's humanity and genius have been faithfully rendered. The proof is in my twin disappointments; coming to the end, and learning that there are no further full-length novels by Zweig. I'll definitely be reading all his other works, though.

In the introduction to this book Joan Acocella tells Zweig's story as a writer. One of her claims is that despite his enormous popularity as biographer, essayist, writer of great novellas and stories, this novel is his masterpience. The novel is in essence the story of a feeling, of 'pity' of how it becoming the obsession and duty of the main character turns self- serving and destructive. Briefly , the book revolves around the relationship between a poor Austrian officer Hoffstein and a crippled seventeen year old daughter of a wealthy family Edith Kekesfalvas. After he has inadvertently insulted her by having asked her to dance he becomes bound into a relationship with her, in which she falls deeply in love with him without his truly reciprocating. This is how Acocella reads the protagonist's reasoning and its result after her doctor informs him that it would be disastrous for him to abandon her.

"So he descends ever deeper into hypocrisy. In the process, Zweig gives us a piercing analysis of the motives underlying pity. Gradually Hofmiller realizes how much he enjoys the courtesies paid to him for his emotional services, how it pleases him that when he arrives at the Schloss his favorite cigarettes--and also the novel (its pages already cut) that he had said in passing that he wanted to read--are laid out on the tea table. Nor is it lost on him that his own sense of strength is magnified by Edith's weakness and, above all, by his growing power over the Kekesfalvas, the fact that if he, a poor soldier, does not present himself at teatime, this great, rich household is thrown into a panic, and the chauffeur is dispatched to town to spy him out and see what he is doing in preference to waiting on Edith. Beyond the matter of power, however, Hofmiller finds that the emotion of pity is a pleasure just in itself. It exalts him, takes him to a new place. Before, as an officer, he was required only to obey orders and be a good fellow. Now he is a moral being, a soul."

This end in destruction is somehow a foreshadowing of what would happen to Zweig.Having been betrayed with the rise of the Nazis by the Europe he loves, tried to make a new home and life with his second wife in Brazil. But it does not work out and the both of them are found after having taken fatal overdoes of drugs hands intertwined.

An Austrian lieutenant becomes the victim of the strong emotions of a crippled young girl from a wealthy family, who takes his pity for love: 'the outcasts, the branded, the ugly, the withered, the despised and rejected love with a fanatical, a baleful, a black love.'

The lieutenant doesn't have the strength to cut the links with the girl and her family, partially because he is impressed by their wealth. He continues to give her hope, although he feels that 'anyone who identifies himself with the fate of another is robbed to some extent of his own freedom.'
He is warned against the poison of pity: 'if they were all to give way to their pity, the world would stand still ... You take on yourself a confounded amount of responsibility when you make a fool of another person with your pity ... for the weak, sentimental kind (of pity) is really no more than the heart's impatience to be rid of the painful emotion by the sight of another's unhappiness.'
His undecidedness creates a disaster, also for himself: 'No guilt is forgotten so long as the conscience still knows of it.'

Stefan Zweig is the master of the unexpected U-turns, the eye opening revelations, the surprising upheavals, the passionate endgames, the arousing question marks. While he used his strengths in short novels and historical evocations, he shows here that he also was capable of using them in a longer work.
His insight in the basics of human nature is outstanding: 'Have you ever heard of logic prevailing against passion?'

This story is perhaps partially influenced by Theodor Fontane's 'Irrungen, Wirrungen'.

Not to be missed.

Gods be feathered, how I love this book. The four-book Chanur series is one of the greatest SF epics of all time. (The fifth, Chanur's Legacy, is a fun afterthought but not as deep as the original chunk.) This first volume is a satisfying stand-alone read, but trust me, you'll want to read the rest. I always warn people not to start this series unless you have a large chunk of time set aside--even though I've reread it countless times, once I get started I still find its momentum impossible to put down.

Pride of Chanur starts with an unforgettable image--a mostly naked fugitive human writing numbers on a spaceship deck in his own blood to prove his sentience to the startled alien who has just slashed him with her claws in self-defense. From there it rolls along into an intelligent, funny, and utterly satisfying adventure. Cherryh achieves an amazing feat in telling the story entirely through alien eyes, yet still giving us completely satisfying, believable, and likable protagonists. She vividly depicts four entirely distinct and fully realized oxy-breathing species, each complete with distinct patterns of thought, traditions, and psychology, plus several other more mysterious methane-breathing species, in all their complex and troublesome interactions, plus humans (well, mostly just one) thrown precipitously into the mix. The human is the alien in this story, and we hear his perspective only through the often garbled and always incomplete computer translator, an approach which is unusually realistic (unlike so much SF where translation always works perfectly, instantly) and always leaves you curious to know more. The reversal of perspective is so convincing and complete that you'll find yourself looking at your own species' psychology as the strange one.

Plus there's the fascinating reverse-sexism of the hani, the main alien culture, which essentially follows the structure of a sentient lion pride: men are considered too volatile and unstable for everyday business, thus are kept secluded except during dynastic battles; the sensible, pragmatic females take care of commerce, law, alliances, and space-faring. (In the sequels, these beliefs get confronted and deconstructed in interesting ways.) The quintessentially feline temperament and mannerisms of the hani--vain, swaggering, hot-tempered, affectionate, physical, fierce, loyal--are convincing and irresistible, especially if you're a cat person anyway! And be warned, the pidgin and idiom the characters use for inter-species communication will completely infect your brain.

Dive right into this satisfying yarn, and know that in the next three books a far, far wilder, bigger, and more complex story will unfold...nail-biting action intertwined flawlessly with deep psychological and cultural insight, tangled intrigue, agonizing moral dilemmas, and extraordinary character transformations. Enjoy the ride!

Not many writers can do aliens as well as Cherryh -- bilateral, oxygen-breathing, most of them, but with minds and emotions and evolved biologies that are very, very different indeed from human. Pyanfar Chanur is the successful, wealthy captain of a Hani trading ship, a powerful figure in the powerful Chanur family, leading a crew composed all of family members, like all Hani ships. And then she's suddenly saddled with Tully, a refugee human escaped from the Kif, an opportunistically piratical race that evolved by blood feud. Humans are newly arrived on the edge of the space occupied by the member races of the Compact and trading rights with them will be worth a lot, but Pyanfar will have to risk everything. And the profoundly untrustworthy Kif aren't going to make things easier. Cherryh does a terrific job of gradually introducing the reader to the intricacies of the vaguely lion-like Hani society, in which females do the work and tend to the psychologically unstable, world-bound males, who are lords of the estates -- until they're challenged by younger males and finally lose. You'll come to know Pyanfar and her crew as individuals, too. The plot gallops, the characterizations are intriguing, and the dialogue is snappy. Yet the book is much denser than it appears. What more could you want -- except the three following volumes in this saga?

Yeah, this book was pretty cool. It's not quite as dense or sprawling as I've come to expect Cherryh books to be (not that that's a bad thing!), but that doesn't detract from it one bit. And this book moves, moves, moves. It's probably one of the most engrossing books I've ever read.

This is another one of Cherryh's first-contact type novels, and I think it's the thing she does best, really. It involves a lone human somehow lost in alien space who manages to sneak abord a Hani merchant ship, and how his presence upsets the delicate balance of power there. It's serious without being too oppressive, and it is without question the best of the series. I've read the other three, and really you can take those or leave them--the book is complete enough in itself. (With the others, I kind of feel myself playing the Star Trek 5/Aliens 3 game--if I didn't like it, it didn't happen. Trek 5? Nope. Went from 4 straight to 6....)

I highly reccommend this book. It's typical Cherryh, in that you'll have to wait for your gratification until the very very end--but then, it's always worth it.

After reading and enjoying Ms. Cherryh's "Cyteen" I started searching for more of her novels and decided to begin reading Chanur's Saga. "The Pride of Chanur" is its first volume.

Ms. Cherryh creates, once more, an astounding backdrop Cosmos full of intricacies, depicting the other end of the universe shown in "Cyteen".
Here she elaborates The Compact's Media where many alien races compete, trade and fight. There are oxygen breathers and methane breathers; big cat-like people and gray somber entities; aggressive races and peaceful ones; some species are deceitful and others are straight forward.
Just to make things more complex a Human show up demanding asylum from the Hani (Chanur's kind) and giving way to a feud between Hani & Kif (the bad guys of the story).

One astounding feature of the book is that the main character is Captain Pyanfar Chanur and her ethnocentric point of view is THE point of perception. All other races (including human) are strange and requires all her imagination to figure up what kind of entities they are. Are they friendly? Stable? Trustworthy? All these and many more questions she has to answer in order to survive.

The other bewildering aspect is that Hani kind is conducted by their females. Ladies are in charge of commerce, space travel, politics and any other significant activity (even war). Males are the Lords, pampered by females, sporting and hunting. Only one by Clan, he may be defied by other males (his own exiled sons are suitable) to singular combat and the winner takes all.

The novel has the typical Space Opera structure, enriched by new elements as character's depth and culture's coherence.
It is a very good sci-fi novel that will be enjoyed by fans & general public!
Reviewed by Max Yofre.

I'm currently re-reading this in it's incarnation as the first part of "The Chanur Saga" "Omnibus edition." I wanted to put a separate review here since I intend to rate that "omnibus" low simply because it's not complete. "The Pride of Chanur" is an excellent book. Written in the standard Cherryh "from the gut" manner, it grabs on to your emotions and yanks them hither and yon from the first couple of pages all the way to the end. It's one of those books where you try to read faster and faster so that you can find out what's going to happen (even after having read it several times before). The best part of the book is the fact that it's stand-alone: it finishes what it starts. The remainder of the series requires this book. But, this book doesn't require the remainder of the series (though you'll definitely want to read that). Excellent book.

When someone sent me a copy of this book a year ago, I thought it was going to be light reading for a technologist's coffee table. Then I started to read it. This book truly runs the gamut of all the issues that customer service contact centers face today. The book provides a great introduction to contact centers, their technology and both the business and people issues that contact centers face in the 21st century.
People complain with increasing frequency about poor customer service. With great dissatisfaction about call center jobs moving overseas, and service suffering, this book examines all those issues and each chapter gives a list of helpful steps to take to overcome all the obstacles to good customer service.
This is a must read if you need to know about these issues or are working in any part of this exploding industry and need to do your job better.

The Real-Time Contact Center is easy to read, clearly based on real-world experience, and cutting-edge.

My initial intention when purchasing this book was as a reference for my Call Center Management Certification classes, but I found myself turning to it on a regular basis for practical advice on the challenges I face on a day-to-day basis in my Contact Center Operations career.

Donna Fluss has written a book that should be in the Library of every Contact Center. She offers a fun, practical, and leading-edge approach to the dynamic task of capitalizing on the strength of your human resources, operational processes, and targeted technology to achieve uncompromised Customer Service, Customer Loyalty, and Operational Efficiencies.

I consistently refer to her guidance when faced with the inevitable challenge of improving efficiency and productivity, while increasing revenue generating opportunities.

I recommend that you purchase the Real-Time Contact Center if you work at any level of a Contact Center. It will shed bright-light and clarity on the purpose of the Contact Center in the organization as a whole.

Corinne Valcourt
Director, J. Jill Contact Center Operations

This is a superb book offering an overview of how to engage with customers in real-time along with all the ins and outs of the contact center. It's a one-stop resource and I keep it on my desk as a handy reference. Every person involved in the biz needs to have it in their library - makes a great gift for your staff as well.
Debora Glennon, Enterprise Multimedia Applications Marketing

I have been either an executive or consultant in the call center industry for the last 10 years. My area of expertise is increasing sales performance. After reading various books, and periodicals, I unequivocally find this the best resource on the market. Ms. Fluss covers all the bases of how to transform your call center...or dramatically increase its sales and service performance. Her writing style is entertaining, and the checklists at the end of each chapter provide a road map for the transformation. This book should be mandatory reading for all call center executives and managers. I think 10 years from now the term call center will no longer exist, and the term real-time contact center will take its place. If you want to be on that train to the future...this is a must read.

This book clearly outlines the strategy to turn your contact center into a corporate asset. The writing is concise, the illustrations are many and useful. This book is stuffed with ROI models, strategy checklists, vendor lists, cost analysis and information you just can't find anywhere else.

Read it before you competitors do!

Guy Jones
President, Island Data Corp.

If you love cats, and you love the Web, this book is for you! Innovative, creative and funny! Take time to look over all the Web sites in the book -- there's lots of great material (and great cat photos too!).

In a format that reminds me of the old Mad magazines, Jon Mathis and Mary Shomon have compiled a book of web sites for cats called "Scratching the 'Net" that would make a great gift for anyone who loves both computers and cats. My favorite site was for Ross Purr-oh, who is apparently still running for president (backed by United We Purr, of course!). Shaper Claw has several pages of its on-line catalog, featuring items such as the Spray-Away Robot, for those times when the cat just can't be there to protect its territory.

From the web sites to the tool bar (including such buttons as Back to Sleep, Open One Eye, and Find Toys), this book is definitely a cat's eye view of the Internet.

I give it 5 purrs and a good lick!

Best book to receive for Christmas: light, smart and fun to read! Pokes fun at humans without offending cats; G-rated for the whole family and cat-lovers from 2 to 82. I'll never again sit at my computer without wondering what my cat Tiger has been up to overnight.

This may become your favorite "coffee table" book, as it is not one to read once and put away. You'll find yourself coming back again and again to pore through this devilishly delightful spoof of web pages for cats. Just spend a few minutes absorbing "Deepcat Chowdown's 'The Seven Spiritual Laws of Laziness' " and if you aren't chuckling with delight, you have no sense of humor at all. Every page is designed to tickle and titillate, with outstanding success.

I don't like cats. Never did. I'm a dog person, but reading this funny book (someone gave it to me), made me laugh out loud. I hope the authors come up with something as great for dog lovers! It was a perfect break from the ever so serious world of the net.

There seems to be a new trend in business books, titles written by lucrative CEO's and Managers who realize that their success is not based upon their great product, their wonderful organization skills, or their golden management style but based upon finding the right team of people for the job at hand.

Talent Force takes a deeper look at what makes that right team. Groups of employees can't simply be made to fit a specific one size fits all mold. Each company, each circumstance, and each set of problems requires a different set of talents to make the venture successful.

Talent Force does not give step by step directions on how to collect and mesh together the right individuals. Instead, this book gives a lot of examples (historical, modern, global economies, large corporations, and smaller business) of good and bad use of employee talent. These examples and the discussion that is included with each of these situations starts the reader thinking about the obvious benefits of creating a talent force. From here, the reader begins to come up with an individualized plan based upon these concepts.

Back in the olden days of "B school," several--ahem--decades ago anyway, we were all economists and sports writers. To determine the business value of an enterprise, we learned to "line up" the last five years of audited financial reports, calculate "batting averages" and financial ratios, project historical performance into the future, and then "call a huddle" to determine the present value of the future cash flows. This approach is how we made our merger decisions, it was how we purchased capital equipment, and it was how we decided on new product lines. Only as a second thought did we make any attempt to evaluate the management team, or to delve into the important staffing strengths and weaknesses. Those personnel questions would have been too subjective, too qualitative, for our valuation models. The professors would explain, "Quality of the management team is already discounted into the historical performance of the firm, and hence the stock price." We took this to mean we could ignore these issues because good managers generate good numbers. So we followed the numbers.

Predictably, we emerged from school with monetarist attitudes about the power of capital, the amazing quality of market information, and a resulting suspicion of "marketing types," flashy people with pinky rings who advocated controlling our firm's public perception. We were never troubled by the nagging doubts that should have made us wonder, "so how's come none of my models ever determines, with any accuracy, the value of a stock, or the selling price of a company?" We were sure that these discrepancies happen because the market, with its perfect knowledge, knew something about the industry that we didn't know. And too often, we would later learn that we had overlooked an important personnel issue; a looming retirement, a shortage of specialists, an obsolete benefits package, a drinking problem. We should have known. But comforting ourselves with a truism about the focal acuity of "hindsight," we would "get back out there and step back up to the plate."

So it is no wonder that most of my generation still hires, retains, and plans for its workforce in some rough imitation of the way our boss' generation hired. When we have a need for a new person, we concoct a job description, get our bosses approvals, and post the "vacancy" on line. When the hundred thousand resumes arrive, we form a team to winnow the pile down to a manageable fifty. Then we spend the evening with those fifty resumes and in the morning we have ten candidates. After some uncomfortable phone calls, we schedule two or three interviews. Unhappy with the selection, we send the job description out to a small group of "contingency" head hunters. And the same hundred resumes begin filling our inboxes and tying up the fax machine again. But this time, each resume comes with a head hunter advocate, pushing us to meet with this one candidate. By now, everyone in the industry knows that you are hiring, including your own employees, many of whom feel this job would be the next logical stepping stone in their own career track.

If you recognize yourself at all in this short description, you would certainly benefit from a close reading of Rueff and Stringer's Talent Force: a New Manifesto for the Human Side of Business. In the time it will take to meet with a heartbroken and valuable employee who feels "passed over" in your staffing program, you can be reintroduced to the latest tools for maintaining and building the people force that IS your company. More than a motivating "locker room talk," you will learn how to find resources and strategies that you may have overlooked. The most helpful insights may be in the sections on "Emerging Recruitment Practices" and "Strategic Integration Point Person," in which the processes of recruiting, outsourcing, and retaining talent are integrated into a marketing approach prioritized at the top of your organization. Specific advice is offered on how to find qualified talent consultants and specialists. And this is all packaged in an easy to read book that steers clear of theoretical approaches and industry-specific solutions. A copy of this book should be placed in the reading bin of every first class seat on commercial airlines.

Hank and Rusty have teamed to put together a great book that really puts into perspective the vital importance of having an effective Talent Plan at every level of the organization.

Hank's a top recruiting strategist with a great understanding of todays candidate(s) and the actions organizations must take to effectively & consistently recruit and retain Q Talent. Rusty led one of the most successful Talent Strategies with his work at EA enabling them to be the undisputed leader in the gaming industry. A must read for every executive and anyone that hires and manages Talent.

I read this book because one of the authors is a friend of mine from college and because I know that demographics are working against us - the amount of talent leaving the workforce as Baby Boomers retire isn't being replaced - in numbers, experience, or skills. This trend has vast implications for all of us, yet it hasn't become a prevalent part of business conversation yet. I hoped this book would help me think about that fact.

Having read the book, I recommend it somewhat different reasons. Yes it helps you understand this trend, and yes Rusty is a great guy. But you need to read this book because it helps you put your talent in a strategic frame of reference. The skills of the people in your organization are paramount to your success, and this book describes that and reinforces that point in fresh and salient ways.

Initially I thought this book would mostly be for leaders in large organizations with lots of ongoing hiring. I was wrong. As a small business owner, I have many ideas and processes in mind to help me as I move forward. I believe a line manger or leader in an organization of any size will gain value from this book.

If you care about keeping the talent you have and expanding or replacing it rapidly and effectively, you must read this book.

What we have in this brilliant book is a rigorous and eloquent analysis of challenges to which Rueff and Stringer refer in this excerpt from the Introduction: "This book is about how to find, attract, and retain high-quality talent in the midst of a new global economy that makes it more difficult and more important than ever to have the best people contributing to your organization. It's about how technology is changing the ways that both individuals and companies approach the job market. It is about how these forces and others will shape the talent market during the next decade and beyond and what smart companies will do to stay ahead. Most importantly, it is about the human factor involved in all of this and how expectations, views, and approaches to work are changing for participants in today's talent market."

Rueff and Stringer carefully organize their material within nine chapters whose subjects range from "The Quality Talent Imperative" to "Talent Forces of Tomorrow." They address a number of real-world business issues which include those specifically related to developments and challenges when managing talent capital. In a perfect world, every organization will have the right person in the right place at the right time. Also, every organization will have a "deep bench" of talent immediately available whenever needed. In reality, it is possible but highly unlikely that any organization has the right person in every place or even in most places, and always or almost always at the right time. More often than not, organizations must make do with adequate talent in many -- if not most -- positions.

As I read this book, I especially appreciated a number of reader-friendly devices throughout Rueff and Stringer's narrative. For example, their provision of boxed supplements such as "The Parable of the Talents" (pages xx-xxi), "Will the United States Experience a Labor Shortage?" (pages 15-16), "The Benefits of Automated Qualifying [Interview] Questions" (pages 87-88), and "Blogs Bring Media Power to the Masses" (pages 120-122). I also commend Rueff and Stringer for including a number of checklists which summarize their key points and, later, expedite a review of them. For example, a list of proactive, strategic steps that various organizations are taking to meet their long-range talent needs (pages 72-74), five ways that senior managers can contribute to their organization's talent goals (pages 97-98), and "Ten Qualities of Great Recruiters" (pages 138-139). Well-done.

In "The Parable of the Talents," an important question is raised which remains relevant more than 2,000 years later: Do we figure out how to take one talent and turn it into 10, or do we bury our talent in the ground to protect what we have? For Rueff and Stringer, this is an "awesome challenge." I agree. What they offer in this book is a cohesive, comprehensive, and cost-effective response to that challenge. Only a fool would immediately agree with every observation, accept every premise, and implement every recommendation. No system is seamless, much less appropriate to every organization every time and in every situation. However, after modification, what Rueff and Stringer offer in this book can help almost any organization (regardless of size or nature) to find, attract, and retain high-quality talent.

According to an ancient Chinese proverb, "The best time to plant a tree is 20 years ago. The second best time is now." Why wait?

In this book Robert D. Lupton reveals subtle problems that can arise when trying to minister to intercity people. He does an excellent job of revealing the issues, but reveals few solutions. It may be because there are no easy answers, or his later books will reveal the solutions he found later in ministry. Still I would recommend the book to all who work with needy people so they are at least aware of how their attempts to help can cause pain to those they want to help.

"Take no thought for tomorrow...don't worry about what you will eat or wear...don't lay up treasures here...give your coat...share your bread." It is not very sound financial advice and it definitely runs counter to Western values, but sadly it even runs counter to many Christian church's values. Robert Lupton has many years of experience running a ministry in urban Atlanta and this experience has given him valuable insight not only in how to minister to the urban poor, but also on much of Jesus' teachings. Though much of the book focuses on the American inner city, I found much of what Lupton wrote applicable to cross-cultural ministry here in the Philippines. Lupton often struggled in his ministry because of his economic status and the ever important perceptions that the people he ministered to had toward him and his family. Is it hypocritical to be in a higher economic class? While Robert Lupton and his family didn't worry about food and health, many others in the area he was working in did worry about such basic necessities. How does a Christian handle this sort of thing? Give it all away? I don't believe the Bible provides any clear cut answers, but the quotes at the top of this review show that maybe our values as Christians today are different than the values of Christ, the head of the Church. If nothing else, this book shows the importance of the poor and the special place in God's heart for the poor.

The book is written in an interesting style, there are nine parts with several short sections in each part. Often these sections were only 2 pages in length, which made for easy reading. But I found it hard to pull everything together, to make sense of what the author was trying to say. Non-fiction books should make its thesis and supporting points clear and understandable, but this book does not. Overall the book was worth the read if you can get past the unusual, scattered writing style.

By far the best book i've ever read! (and i have read a tons!)

this is a work of compasionate and wise genius. about how to be fully human and truly live out Christ call to an incarnational minstry among the poor. the lessons learned here apply to every area of life and all walks of life. writen in very down to earth language yet extremly deep and rich in content. not one word wasted. it does a great job of stripping all the western trappings that have been placed on the Christian faith and separating the american way of life from the way of life Christ lived and has created and invites us to live out amongts people. a true labor of love!

I would highly recommend this for anyone who is considering the commission of Jesus to journey together in life. Lupton, by simply retelling his own urban experiences, relays profound insights about living the Christian life, and especially practicing ministry. It is helpful when thinking about urban ministry, but would apply to any setting.

Easy read. It shows you that God's grace is everywhere, even where you least expect it!

I haven't read an animorph book I haven't liked. And I've read them all. Too bad the t.v. show couldn't stick more closely to the books and get Spielberg to do the special effects.

In this book the Animorphs must tell the govener about the Yeerks before it's too late. Marco, Ax, and Tobias are chosen for the job. They fly to the capital to tell the govener. Will the govener beleve them, not beleve them, or is she already a Controller? Read the book to find out!!

Now that the yeerks have the Morphing Power,the Animorphs have a lot more problems...Everywhere they go,everytime they even try to morph,a team of morph-capable Yeerks cut them off...And now the "National Guard" has sent an army of tanks into town,but it kinda obvious for the animorphs to know that the National Guard has been infiltrated by the Yeerks,and those tanks will most likely be for rounding up hosts....But,they have an idea,What if they got the Govenor to back them up,and warn people of the Yeerk threat.....It could work,but then again,mabye not..........

i loved this book,like I aslo love almost all the Animorph books.This one is very exiting,and I loved the part where they tell the Govener that Earth is under attack......i think any Animorph fan will love this book,and i think You will like it even if You aren't really a fan of it...I also recomend the other books from the series,and any book by K.A. Applegate.......

this book is very pivotal in the whole animorphs plot, and has just the right amount of humor. if you like sci-fi books, or even humor books, buy this one. it isn't too expensive, either.

My son wrote the following mini-review:

The team could not be any more surprised than when news leaks out that the National Guard has been captured by Yeerks. This book focuses primarily on the Animorphs' struggle to first ensure that the Governor is not a controller and then to protect her from the Yeerks. Ax, Marco, and Tobias risk their lives to prevent her from being infested; they are successful.

With this installment, K.A. Applegate begins the countdown to the conclusion of this popular series.

Exquisite wide ranging photographs remind us that without water there can be no life. Millions of women and men have to go to great lengths to obtain water - a reminder that we should treasure this precious good.

Everyone whould buy this book. It's a testament to the most basic element that supports all of us, fresh drinking water.

I've had this book for months and am still digesting it. You can flip through it in one sitting or you can take your time digging into the details. Try that with other coffee table photo books! First off, the book is huge. The images are beautiful, even when illustrating the harsh realities of the world's water crisis. And the writing has so much variety and insite. Love the Diane Ackerman essay! It is so poetic and, of course, flows like water. A very cool way to bring one of our most pressing issues to the table. Pass it on.

My wife sent me a scary photo this week of my baby being bathed in brown water coming from the tap. The SF Department of Water was cleaning the water mains and the sight really made me realize how we take clean water for granted. The rest of the world doesn't have it as good and has to deal with a lot worse everyday. They risk their life at every turn drinking unsafe water and the developed world has to do something about it.

The Blue Planet Run is an eye opening experience to plight that most of the world faces struggling for the right to have clean water. Rick and Jennifer have crafted a masterpiece that you cannot put down till every photo and word has been consumed leaving you with the feeling that you have to do something about the water crisis at hand.

This is a must read for everyone. Only air is more critical to human life than water, yet water is one of the least valued commodities in most of the world. For those that have abundant, cheap supplies we take our water for granted. Water that has been protected at its source and carefully treated so it is safe enough to feed a baby without a second thought is needlessly dumped on dirt for the sake of a greener lawn than our neighbor's. It is only after you don't have water delivered to most rooms in your house 24/7 that you realize its value. As critical as this necessity for life is, we dump harmful chemicals, pesticides and pharmaceuticals into our water supplies without a second thought. This wonderful book is a wake-up call to the world to stop destroying this most precious resource. Our public water supplies (not "plastic water" in bottles) are a valuable resource that should not be taken for granted.

I enjoyed the book and it has an incredible amount of resources in it. It addressed a lot of homeschooling concerns for gifted kids. I don't feel it is a stand alone resource and maybe after a few years and some revisions it will seem more "complete".

I read several dozen books on homeschooling when I decided that my kids were going to be homeschooled. Creative Home Schooling by Lisa Rivero was by far the best book I came across. Initially I just checked the book out from the library as I did with the rest of books on homeschooling I read. I actually bought this book and am happy about it. Most of the home schooling books are designed for the average family that pulls its kids out of school, often for religious reasons. Ms. Rivera targets the audience of people who homeschool because their kids are just too smart for normal public school. She discusses different learning styles, the differences between gifted children and high achievers, child-directed learning, and asynchronous learners.

This is absolutely the best book I have read about homeschooling. It is intended for gifted children, but is so much more than that. It talks about all types of homeschooling methods, suggests materials, gives experiences from parents already homeschooling - it is just wonderful. I have given this book to friends considering homeschooling and they agree - this book is a MUST READ!

Book provides many helpful hints for homeschooling gifted children. It does focus more on families that are newly considering homeschooling so it was less of a help to me than expected. It still helped me with some insight into alternatives for gifted children and provided many lists of resources.

If you are new to homeschooling and your child is gifted, this book is a must-have. The different styles of homeschooling are reviewed and presented in an objective manner. The first section of the book deals with gifted children and why homeschooling is an ideal solution for many. The next section helps you to find your homeschool style, and the final portion is a resource guide. Informative quotes from kids and parents are liberally sprinkled through the text. Go ahead and borrow it from your public library, but you're going to want to buy it after you see it!