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Excellent service for International Customer Review Date: 2008-05-16
Excellent book for everyone who sewsReview Date: 2007-09-06
This is a must have book for anyone who sews. If you are starting out, it will save you a lot of frustration, money and fabric/supplies. If you are more advanced or a serious seamstress, it will help you to know the answers to all the questions that come up when handling multiple types of textiles. Each page on a fabric gives you all the information you need to know about that fabric, including what needle to use, what pressure foot to sew with, whether to wash or dryclean, line, how to hem, etc.
If I had this book when I was starting out over 30 years ago, I could have saved a lot of money. This is a great gift for someone who loves to sew.
Swiss DogReview Date: 2007-09-06
everymoment ready referenceReview Date: 2007-05-29
WOW!Review Date: 2007-08-13
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Sheer Genius, and a Rollicking Good TimeReview Date: 2008-02-26
Pride of Chanur starts with an unforgettable image--a mostly naked fugitive human writing numbers on a spaceship deck in his own blood to prove his sentience to the startled alien who has just slashed him with her claws in self-defense. From there it rolls along into an intelligent, funny, and utterly satisfying adventure. Cherryh achieves an amazing feat in telling the story entirely through alien eyes, yet still giving us completely satisfying, believable, and likable protagonists. She vividly depicts four entirely distinct and fully realized oxy-breathing species, each complete with distinct patterns of thought, traditions, and psychology, plus several other more mysterious methane-breathing species, in all their complex and troublesome interactions, plus humans (well, mostly just one) thrown precipitously into the mix. The human is the alien in this story, and we hear his perspective only through the often garbled and always incomplete computer translator, an approach which is unusually realistic (unlike so much SF where translation always works perfectly, instantly) and always leaves you curious to know more. The reversal of perspective is so convincing and complete that you'll find yourself looking at your own species' psychology as the strange one.
Plus there's the fascinating reverse-sexism of the hani, the main alien culture, which essentially follows the structure of a sentient lion pride: men are considered too volatile and unstable for everyday business, thus are kept secluded except during dynastic battles; the sensible, pragmatic females take care of commerce, law, alliances, and space-faring. (In the sequels, these beliefs get confronted and deconstructed in interesting ways.) The quintessentially feline temperament and mannerisms of the hani--vain, swaggering, hot-tempered, affectionate, physical, fierce, loyal--are convincing and irresistible, especially if you're a cat person anyway! And be warned, the pidgin and idiom the characters use for inter-species communication will completely infect your brain.
Dive right into this satisfying yarn, and know that in the next three books a far, far wilder, bigger, and more complex story will unfold...nail-biting action intertwined flawlessly with deep psychological and cultural insight, tangled intrigue, agonizing moral dilemmas, and extraordinary character transformations. Enjoy the ride!
Gods rot the kif! (. . . and stop laying your ears back like that)Review Date: 2007-01-14
Fun, fast-paced--really cool.Review Date: 2002-05-06
This is another one of Cherryh's first-contact type novels, and I think it's the thing she does best, really. It involves a lone human somehow lost in alien space who manages to sneak abord a Hani merchant ship, and how his presence upsets the delicate balance of power there. It's serious without being too oppressive, and it is without question the best of the series. I've read the other three, and really you can take those or leave them--the book is complete enough in itself. (With the others, I kind of feel myself playing the Star Trek 5/Aliens 3 game--if I didn't like it, it didn't happen. Trek 5? Nope. Went from 4 straight to 6....)
I highly reccommend this book. It's typical Cherryh, in that you'll have to wait for your gratification until the very very end--but then, it's always worth it.
Deep Space Wild Cats & Lost Humans United by Fate.Review Date: 2005-06-06
Ms. Cherryh creates, once more, an astounding backdrop Cosmos full of intricacies, depicting the other end of the universe shown in "Cyteen".
Here she elaborates The Compact's Media where many alien races compete, trade and fight. There are oxygen breathers and methane breathers; big cat-like people and gray somber entities; aggressive races and peaceful ones; some species are deceitful and others are straight forward.
Just to make things more complex a Human show up demanding asylum from the Hani (Chanur's kind) and giving way to a feud between Hani & Kif (the bad guys of the story).
One astounding feature of the book is that the main character is Captain Pyanfar Chanur and her ethnocentric point of view is THE point of perception. All other races (including human) are strange and requires all her imagination to figure up what kind of entities they are. Are they friendly? Stable? Trustworthy? All these and many more questions she has to answer in order to survive.
The other bewildering aspect is that Hani kind is conducted by their females. Ladies are in charge of commerce, space travel, politics and any other significant activity (even war). Males are the Lords, pampered by females, sporting and hunting. Only one by Clan, he may be defied by other males (his own exiled sons are suitable) to singular combat and the winner takes all.
The novel has the typical Space Opera structure, enriched by new elements as character's depth and culture's coherence.
It is a very good sci-fi novel that will be enjoyed by fans & general public!
Reviewed by Max Yofre.
Excellent Stand-Alone Start to "The Chanur Saga"Review Date: 2003-09-11


Everything You Wanted to Know About Contact Centers and Were Afraid to AskReview Date: 2007-09-10
People complain with increasing frequency about poor customer service. With great dissatisfaction about call center jobs moving overseas, and service suffering, this book examines all those issues and each chapter gives a list of helpful steps to take to overcome all the obstacles to good customer service.
This is a must read if you need to know about these issues or are working in any part of this exploding industry and need to do your job better.
Realistic, honest, and proven!Review Date: 2006-05-19
My initial intention when purchasing this book was as a reference for my Call Center Management Certification classes, but I found myself turning to it on a regular basis for practical advice on the challenges I face on a day-to-day basis in my Contact Center Operations career.
Donna Fluss has written a book that should be in the Library of every Contact Center. She offers a fun, practical, and leading-edge approach to the dynamic task of capitalizing on the strength of your human resources, operational processes, and targeted technology to achieve uncompromised Customer Service, Customer Loyalty, and Operational Efficiencies.
I consistently refer to her guidance when faced with the inevitable challenge of improving efficiency and productivity, while increasing revenue generating opportunities.
I recommend that you purchase the Real-Time Contact Center if you work at any level of a Contact Center. It will shed bright-light and clarity on the purpose of the Contact Center in the organization as a whole.
Corinne Valcourt
Director, J. Jill Contact Center Operations
Real-time insight to Contact Center SolutionsReview Date: 2006-04-08
Debora Glennon, Enterprise Multimedia Applications Marketing
The most comprehensive book to transform your sales performanceReview Date: 2006-03-04
Hope that your competitors haven't read this book!Review Date: 2006-02-24
Read it before you competitors do!
Guy Jones
President, Island Data Corp.

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Hilarious book for online cat lovers!Review Date: 1999-01-09
A must for the computer-minded cat lover!Review Date: 1998-12-27
From the web sites to the tool bar (including such buttons as Back to Sleep, Open One Eye, and Find Toys), this book is definitely a cat's eye view of the Internet.
I give it 5 purrs and a good lick!
Hilarious! funny! cute! delightful!Review Date: 1998-12-26
Wickedly funny, cat lover or notReview Date: 1999-02-25
Very funny, even if you're not a cat-person!Review Date: 1999-02-08


Talent Force: A New Manifesto for the Human Side of BusinessReview Date: 2007-07-17
Talent Force takes a deeper look at what makes that right team. Groups of employees can't simply be made to fit a specific one size fits all mold. Each company, each circumstance, and each set of problems requires a different set of talents to make the venture successful.
Talent Force does not give step by step directions on how to collect and mesh together the right individuals. Instead, this book gives a lot of examples (historical, modern, global economies, large corporations, and smaller business) of good and bad use of employee talent. These examples and the discussion that is included with each of these situations starts the reader thinking about the obvious benefits of creating a talent force. From here, the reader begins to come up with an individualized plan based upon these concepts.
It's People! Everything Depends on Recruiting, Mobilizing, and Retaining People.Review Date: 2007-03-23
Predictably, we emerged from school with monetarist attitudes about the power of capital, the amazing quality of market information, and a resulting suspicion of "marketing types," flashy people with pinky rings who advocated controlling our firm's public perception. We were never troubled by the nagging doubts that should have made us wonder, "so how's come none of my models ever determines, with any accuracy, the value of a stock, or the selling price of a company?" We were sure that these discrepancies happen because the market, with its perfect knowledge, knew something about the industry that we didn't know. And too often, we would later learn that we had overlooked an important personnel issue; a looming retirement, a shortage of specialists, an obsolete benefits package, a drinking problem. We should have known. But comforting ourselves with a truism about the focal acuity of "hindsight," we would "get back out there and step back up to the plate."
So it is no wonder that most of my generation still hires, retains, and plans for its workforce in some rough imitation of the way our boss' generation hired. When we have a need for a new person, we concoct a job description, get our bosses approvals, and post the "vacancy" on line. When the hundred thousand resumes arrive, we form a team to winnow the pile down to a manageable fifty. Then we spend the evening with those fifty resumes and in the morning we have ten candidates. After some uncomfortable phone calls, we schedule two or three interviews. Unhappy with the selection, we send the job description out to a small group of "contingency" head hunters. And the same hundred resumes begin filling our inboxes and tying up the fax machine again. But this time, each resume comes with a head hunter advocate, pushing us to meet with this one candidate. By now, everyone in the industry knows that you are hiring, including your own employees, many of whom feel this job would be the next logical stepping stone in their own career track.
If you recognize yourself at all in this short description, you would certainly benefit from a close reading of Rueff and Stringer's Talent Force: a New Manifesto for the Human Side of Business. In the time it will take to meet with a heartbroken and valuable employee who feels "passed over" in your staffing program, you can be reintroduced to the latest tools for maintaining and building the people force that IS your company. More than a motivating "locker room talk," you will learn how to find resources and strategies that you may have overlooked. The most helpful insights may be in the sections on "Emerging Recruitment Practices" and "Strategic Integration Point Person," in which the processes of recruiting, outsourcing, and retaining talent are integrated into a marketing approach prioritized at the top of your organization. Specific advice is offered on how to find qualified talent consultants and specialists. And this is all packaged in an easy to read book that steers clear of theoretical approaches and industry-specific solutions. A copy of this book should be placed in the reading bin of every first class seat on commercial airlines.
Great Read!Review Date: 2006-03-08
Hank's a top recruiting strategist with a great understanding of todays candidate(s) and the actions organizations must take to effectively & consistently recruit and retain Q Talent. Rusty led one of the most successful Talent Strategies with his work at EA enabling them to be the undisputed leader in the gaming industry. A must read for every executive and anyone that hires and manages Talent.
Make Your Talent a Greater Force!Review Date: 2006-05-06
Having read the book, I recommend it somewhat different reasons. Yes it helps you understand this trend, and yes Rusty is a great guy. But you need to read this book because it helps you put your talent in a strategic frame of reference. The skills of the people in your organization are paramount to your success, and this book describes that and reinforces that point in fresh and salient ways.
Initially I thought this book would mostly be for leaders in large organizations with lots of ongoing hiring. I was wrong. As a small business owner, I have many ideas and processes in mind to help me as I move forward. I believe a line manger or leader in an organization of any size will gain value from this book.
If you care about keeping the talent you have and expanding or replacing it rapidly and effectively, you must read this book.
How to find, attract, and retain high-quality talent?Review Date: 2006-03-08
What we have in this brilliant book is a rigorous and eloquent analysis of challenges to which Rueff and Stringer refer in this excerpt from the Introduction: "This book is about how to find, attract, and retain high-quality talent in the midst of a new global economy that makes it more difficult and more important than ever to have the best people contributing to your organization. It's about how technology is changing the ways that both individuals and companies approach the job market. It is about how these forces and others will shape the talent market during the next decade and beyond and what smart companies will do to stay ahead. Most importantly, it is about the human factor involved in all of this and how expectations, views, and approaches to work are changing for participants in today's talent market."
Rueff and Stringer carefully organize their material within nine chapters whose subjects range from "The Quality Talent Imperative" to "Talent Forces of Tomorrow." They address a number of real-world business issues which include those specifically related to developments and challenges when managing talent capital. In a perfect world, every organization will have the right person in the right place at the right time. Also, every organization will have a "deep bench" of talent immediately available whenever needed. In reality, it is possible but highly unlikely that any organization has the right person in every place or even in most places, and always or almost always at the right time. More often than not, organizations must make do with adequate talent in many -- if not most -- positions.
As I read this book, I especially appreciated a number of reader-friendly devices throughout Rueff and Stringer's narrative. For example, their provision of boxed supplements such as "The Parable of the Talents" (pages xx-xxi), "Will the United States Experience a Labor Shortage?" (pages 15-16), "The Benefits of Automated Qualifying [Interview] Questions" (pages 87-88), and "Blogs Bring Media Power to the Masses" (pages 120-122). I also commend Rueff and Stringer for including a number of checklists which summarize their key points and, later, expedite a review of them. For example, a list of proactive, strategic steps that various organizations are taking to meet their long-range talent needs (pages 72-74), five ways that senior managers can contribute to their organization's talent goals (pages 97-98), and "Ten Qualities of Great Recruiters" (pages 138-139). Well-done.
In "The Parable of the Talents," an important question is raised which remains relevant more than 2,000 years later: Do we figure out how to take one talent and turn it into 10, or do we bury our talent in the ground to protect what we have? For Rueff and Stringer, this is an "awesome challenge." I agree. What they offer in this book is a cohesive, comprehensive, and cost-effective response to that challenge. Only a fool would immediately agree with every observation, accept every premise, and implement every recommendation. No system is seamless, much less appropriate to every organization every time and in every situation. However, after modification, what Rueff and Stringer offer in this book can help almost any organization (regardless of size or nature) to find, attract, and retain high-quality talent.
According to an ancient Chinese proverb, "The best time to plant a tree is 20 years ago. The second best time is now." Why wait?

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Excellent Book to Help Ministers Grasp Potential ProblemsReview Date: 2007-05-29
Thought Provoking But Hard to Pull TogetherReview Date: 2006-12-16
The book is written in an interesting style, there are nine parts with several short sections in each part. Often these sections were only 2 pages in length, which made for easy reading. But I found it hard to pull everything together, to make sense of what the author was trying to say. Non-fiction books should make its thesis and supporting points clear and understandable, but this book does not. Overall the book was worth the read if you can get past the unusual, scattered writing style.
most authentic form of Christianity Review Date: 2006-04-23
this is a work of compasionate and wise genius. about how to be fully human and truly live out Christ call to an incarnational minstry among the poor. the lessons learned here apply to every area of life and all walks of life. writen in very down to earth language yet extremly deep and rich in content. not one word wasted. it does a great job of stripping all the western trappings that have been placed on the Christian faith and separating the american way of life from the way of life Christ lived and has created and invites us to live out amongts people. a true labor of love!
Full of thought provoking depth and compassionReview Date: 2006-03-17
Theirs is the KingdomReview Date: 2006-03-10


Good readReview Date: 2002-01-12
EXELLENT!Review Date: 2003-06-27
Help is on the Way.............................Review Date: 2002-03-16
i loved this book,like I aslo love almost all the Animorph books.This one is very exiting,and I loved the part where they tell the Govener that Earth is under attack......i think any Animorph fan will love this book,and i think You will like it even if You aren't really a fan of it...I also recomend the other books from the series,and any book by K.A. Applegate.......
excellentReview Date: 2001-07-11
Countdown to the series finaleReview Date: 2001-06-16
The team could not be any more surprised than when news leaks out that the National Guard has been captured by Yeerks. This book focuses primarily on the Animorphs' struggle to first ensure that the Governor is not a controller and then to protect her from the Yeerks. Ax, Marco, and Tobias risk their lives to prevent her from being infested; they are successful.
With this installment, K.A. Applegate begins the countdown to the conclusion of this popular series.

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Good resourceReview Date: 2007-04-01
Targets a Different AudienceReview Date: 2005-07-16
A must for all parents considering homeschoolingReview Date: 2007-03-18
Helpful resource guideReview Date: 2007-01-18
recommended for new homeschoolers!Review Date: 2005-09-14

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Tall tree politics.Review Date: 2000-09-17
Dunning's book is about many things. Trees. Community. Redwood politics. Bearing witness. The destruction of "one of the most magnificent ecosystems on Earth" (p. 3). Saying "enough!" Non-violent civil disobedience. Protecting America the beautiful. It is also about Dunning's personal journey, or "metamorphosis" as she calls it (p. 239), from naturalist to activist. "What is an 'environmentalist'," she reflects, "but simply a citizen who has shed denial, who has opened his or her eyes and said, 'it does matter nature does not have an infinite capacity to heal herself, himself, itself . . . I am responsible'" (p.228).
Dunning's book reads like an insightful journal, in which she sets out to tell it like it is. "This book is not about happiness," she warns her reader on the first page. Rather, it is about "yielding to conscience. It is about a forest, and it is about us" (p. 1). She reveals that the destruction of old-growth forests like the Headwaters isn't someone else's problem, but our own. Dunning reports that in 500 years, we have destroyed more than ninety percent of our country's ancient forests, leaving only 3.5 percent to protect (p. 263). By saving the redwoods, we save ourselves. Dunning writes, "I want nothing more than to dissolve the polarity that plagues this county and this country, to bring us all back to center--the owls and the pussycats, the loggers and the environmentalists, the business community, everyone--to put us all in the same life raft, which is our Earth" (p. 61).
Dunning also reports that redwood civil disobedience is nothing new. We learn, for instance, on November 19, 1929, Laura Perrott Mahan (1867-1937) lay down in the area now known as Founder's Grove in California's Avenue of the Giants to halt redwood logging. Dunning also writes, and her collaborator, Doug Thron's photographs show that clear-cutting "is an act of violence that affects trees, rivers, air, water, earth, and every person, owl, toad, or human who lives there" (p. 88). "Our whole earth is suffering from the cumulative effects of a million minute daily actions" (p. 240).
Although much of Dunning's book is downright depressing, her real message is this: "Find a corner of the world and fix it" (p. 240). Turn your driveway into a garden. "For each of us," Dunning says, "regardless of where we live, there is a valley, a mountain range, a beach, a whale, a peregrine, a gnatcatcher, that if we merely give our time as a witness to the loss, will gradually unite the being of its existence with our own, will ground us by putting us in touch with what is wild and speechless, will empower us when we speak out in defense of the powerless" (pp. 14-15). (Those interested in how each of us can make a difference might also enjoy Thomas Berry's, THE GREAT WORK (2000), which I also recommend as one of my favorite books.)
In addition to Thron's amazing color photographs (note the cover photo), Dunning's book is also illustrated with her own drawings of redwoods (p. 17), salamanders (pp. 25, 174, 179, 260), a banana slug (p. 41), flying squirrels (p. 56), frogs (pp. 67, 187) and an owl (p. 103), among other subjects.
In our world of "Cars. Cars. Cars." (p. 124), Dunning's book triumphs in showing the value of silent, "dark, dripping, ancient" (p. 37) redwood forests, that tell us to "Be still." For its insights, photographs, and drawings, this book about the wonders of tall trees should not be missed.
G. Merritt
Well done!Review Date: 2000-05-13
I'm speechless, so to speakReview Date: 2001-08-25
Oh my God. Very mind openingReview Date: 1999-05-10
JAIL HURWITZ NOW!!!!!!!!!Review Date: 1999-05-12


A must have bookReview Date: 2008-02-09
Fabulous bedtime story - especially for moms who travel for workReview Date: 2007-08-28
a cute kid's storyReview Date: 2007-07-12
Another wonderful book by Lisa MccourtReview Date: 2007-07-08
A great book for traveling Moms (and Dads)Review Date: 2007-05-03
Related Subjects: Collecting Creating Research and Academia
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I will keep on trying to source those difficult to find books from this seller.
With grateful thanks