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Related Subjects: Veidt, Conrad Van Damme, Jean-Claude von Sydow, Max Van Outen, Denise Velez, Lupe Van Dien, Casper Visitor, Nana Voight, Jon Van Dyke, Barry Vosloo, Arnold Van Peebles, Mario von Trier, Lars Vartan, Michael Visnjic, Goran Varney, Jim Vaughn, Vince Van Der Beek, James Vorderman, Carol Voight, James Haven Van Doren, Mamie Vickery, John Vanous, Lucky Vaughn, Robert Vieira, Meredith Valentino, Rudolph Verdon, Gwen Valley, Mark Vansier, Nathalie Vickers, James Venora, Diane
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A little vague, but generally pretty goodReview Date: 2006-02-28
Great book, delivered quick.Review Date: 2005-09-10
Delivered in good time.
What more can I say.
Excellent resource for the new ICU nurse!!!Review Date: 1999-09-09
Great ReferenceReview Date: 2003-09-09
Everything you always wanted to know about pathophys........Review Date: 2002-01-10

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A Decent Follow-Up...Review Date: 2008-05-18
In addition, I really enjoyed the side-story at the end where it takes a peek in on our dear friend Leon as he continues to hunt D.
All in all, this is an excellent series to pick up if you enjoyed the original. If you're new to the series, I'd recommend reading the original before moving to this one, as PSOH: Tokyo doesn't give much introduction to the characters, and it gives almost no backstory.
best manga ever!Review Date: 2008-05-10
Another Moth to the FlameReview Date: 2008-05-05
The original PET SHOP is my favorite manga series, and I strongly recommend reading it before this sequel. However, the new series seems designed so that a new reader can follow quite well, with the relevant back-story being revealed gradually in the manner of clues to a mystery. One can even read the three Tokyo stories ("Domestic", "Double-Booking", and "Dust") without entirely spoiling the first series, if one then wants to try it. Warning: This does not apply to the side story set in Berlin ("Door"), a previously unpublished story written shortly after the conclusion of the original PET SHOP and never published. It assumes knowledge of the first series and is spoilery.
So what is it actually about? Our protagonist "Count D" once ran a pet shop in LA Chinatown which claimed to sell "love and dreams". Of course, the first series was not called PET SHOP OF LOVE AND DREAMS for good reason, and the Pet Shop soon drew the attention of a suspicious LAPD detective, and eventually the FBI. To make a long story short, D eventually departed LA abruptly and under dramatic circumstances.
Now -- several years later -- this same Count D has just opened a new pet shop in "Neo-Chinatown", a Chinese-themed mall in the Tokyo red light district of Shinjuku. As in the first series, each individual story tells us of one of D's customers and his/her new pet. Meanwhile, D acquires a new ongoing nemesis/foil in building manager Woo-Fei Rau, the son and heir of the owner, a Shanghai business tycoon. The elegant Woo-Fei is the polar opposite of the Count's last antagonist, and in fact seems to have a lot in common with Count D himself . . . such as being wicked. Not that this helps them get along.
Compared to the first series, there are many differences, including more polished artwork. The look is less Gothic and more urban. The tales seem (so far) less gory and more sad. The most striking difference is that in the early volumes of the first series, the individual stories were the stars, the ongoing story developed gradually, and Akino didn't even make up her mind what city it was set in till late in the series. Here in PSOH:TOKYO the Shinjuku setting is being carefully established from the start, and while the individual stories are okay, the real fun is in the ongoing story arc, which starts being developed from the first page.
Great BuyReview Date: 2008-05-01
Absolutely BeautifulReview Date: 2008-04-17
I have already seen the manga in Japanese. A friend of mine had it. It is on the Shonen-Ai side. But the story is different from any other you have seen and it is beautifully drawn. I hope amazon could sell the art book of these series. A have seen de DVD also it have the 4 stories of the manga that are more on the horror side, but the manga have many more stories, some are romantic ,some are funny some are sweet , some are sad, you won't get bored. Now I'm buying it in English because I want to read the stories.

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Phantom of the Opera (Hollywood Archives Series)Review Date: 2005-09-01
Simply Excellent.Review Date: 2003-08-04
Excellent book, horrifying editingReview Date: 2004-01-13
Other than that, I can say that this is the definitive book about Chaney's Phantom. Facts in this book are repeated in the "ultimate edition" 2-disc DVD, which includes the best-they-could-do of the 1925 original, which eluded the original authors of this book.
Regardless of my own personal pickiness, if you are a fan of silent films and/or Chaney's Phantom, please get this book. It's a wonderfully immersive read.
WHY ISN'T THIS BOOK AT NO. 1 in the Phantom Category????Review Date: 2003-09-23
The definitive book on the silent filmReview Date: 2001-03-14

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good study guideReview Date: 2007-08-10
Pharmocology and the Nursing ProcessReview Date: 2006-03-18
pharmacology study guideReview Date: 2005-10-16
Should Rate 100 Stars!!!Review Date: 2005-11-26
pharmacology book Review Date: 2005-10-22
Used price: $0.14
Collectible price: $13.40

Uniquely Playful, Entertaining, Suspenseful, and ThoughtfulReview Date: 2003-10-15
I had the great fortune of knowing little about the plot. I was continuously entertained by the playful unraveling of a murder mystery. I urge you to avoid learning more. The imagination of Durrenmatt is quite remarkable. He weaves an entertainingly unpredictable story.
This short play warrants reading more than once, even more than twice, as the Swiss playwright Friedrich Durrenmatt not only entertains us, but explores fundamental questions regarding the role of science in modern society. The Physicists was written in 1962 when the world faced the possibility of nuclear war at any moment. The Physicists has been produced at the London Royal Court Theatre, on Broadway, and by many university theatre departments. I intend to become acquainted with the plays of Friedrich Durrenmatt.
A paradoxical play about physicistsReview Date: 2007-02-08
Friedrich Duerrenmatt appended "21 Points to THE PHYSICISTS," and in Point 14 he insisted that, "A drama about physicists must be paradoxical." His next point stated that, "It cannot have as its goal the content of physics but its effect." Duerrenmatt's 1962 play (which was translated into English from the original German in 1963 and then appeared on Broadway) succeeds most memorably by adhering to these two points (and his other nineteen which are printed in this edition as well).
THE PHYSICISTS features three characters who make claims to being the famed physicists Newton, Einstein and Moebius. These three toddle into the action as unpredictably as individual gas molecules move in a heated, sealed container as the play utilizes bizarre happenings in an old section of a sanitarium to examine the potential destructive power of physics (and by extension, all branches of science) and the moral and ethical dilemmas arising from that. Plot twists and turns abound as the main characters -- and some minor ones -- change like chameleons and the contexual frame of reference is turned repeatedly on its head.
THE PHYSICISTS will soon reach the half-century mark, but its themes continue to be relevant as twenty-first century scientists and the public at large confront an ever widening arena of scientific "advances" that could conceivably unleash immense, even catastrophic, repercussions. As Duerrenmatt says in Point 19, "Within the paradoxical appears reality." Within the play, one can see truths for our times.
Anyone who has seen or read the more recent plays COPENHAGEN or PROOF will probably find THE PHYSICISTS a great read.
Excellent commentary and thought-provoking!Review Date: 1998-03-06
what you Americans call a pageturnerReview Date: 2000-02-05
Scientific Responsibility and the Inevitability of IdeasReview Date: 2001-12-18
As other reviewers have said, one of the central themes of this work is the degree of responsibility that scientists have to humanity or something called "the public". Having worked for over twenty years now as a nuclear scientist, I can definitely say that at times the desire for knowledge can override the consideration of all the possible uses of a given technology. The question them becomes, can an idea be "unthought"? This secondary theme of the book is intertwined with the theory of the inevitability of ideas at a given time and place.
The translation by Kirkup is quite good as compared to the original German version that I have. Though the expository style (some very long dialogs) may be a bit daunting at times, stick with it. This play is a philosophical discussion, not a Hollywood action film.

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Great reference guide.Review Date: 2008-05-17
Pills for PetsReview Date: 2008-02-09
Pills for PetsReview Date: 2004-03-18
Dr. Deb Eldredge is not only an award-winning writer and columnist on veterinary issues, but she is my friend and a fellow Belgian Tervuren owner/trainer/competitor. Deb works in an animal hospital outside Syracuse, NY and is a volunteer consultant for Canine Working Companions.
Her book, Pills for Pets, is truly an A to Z guide to drugs and medications for your animal companion, from dogs to horses, from iguanas to cats! This book was awarded the Muse Medallion for Best Health and Care Book for 2003.
Pills for Pets is a comprehensive, easy to use listing of prescription and over the counter drugs - including cautions, possible side effects, and drug/food interactions. Deb Eldredge makes it very clear that the information in her book is to allow pet owners to supplement their knowledge about veterinary care, not replace it.
Dr. Eldredge gives advice and cautions about homeopathic remedies, herbal treatments, vitamin and nutritional supplements; all of which are becoming very popular with pet owners. Her book also helps pet owners in choosing the right veterinarian and pet insurance. She also touches on emergency first aid and how to provide long-term nursing care for animals, as many of our pets are living longer.
Of interest to anyone who wanted to save money by buying medications and fad diets on the web, a must read is chapter 7 which makes you aware of the dangers of Internet purchases. Emphasis in Dr. Eldredge's book is that "an ounce of prevention is worth a pound of cure." Pills for Pets is an excellent resource and a "must have" for any pet owner!
Winner of Best Pet Health Book 2003!!!!Review Date: 2003-12-03
"An extremely useful reference book that covers the ground. This is a book that pet owners want on their shelf when health questions arise."
Whether you own an iguana, dog, cat or horse this book arms you with the information you need to ensure that your pet is getting the best medical care possible. The book includes prescription and over-the-counter meds, homeopathic remedies, herbal treatments, and a guide to emergency care and first aid.
Thorough, accesible and useful guideReview Date: 2003-10-19
Used price: $7.44

Good science, but kinda boringReview Date: 2007-09-23
Good undergrad bookReview Date: 2007-04-06
Highly recommendedReview Date: 2004-06-23
An excellent introduction to surface and interfacial phenomeReview Date: 2000-09-01
A great book!Review Date: 1999-10-13
Used price: $9.95

Good job by AmazonReview Date: 2007-10-01
The BibleReview Date: 2002-04-26
A masterful challenge to contemporary cognitive scienceReview Date: 2004-06-16
This book is a brilliant catalogue of the phenomena that must be explained by the various brain and psychological sciences. While the behaviorist movement that came after James led to important advances in scientific method, in terms of objectively establishing empirical results, it also led to a massive denial of mental phenomena that cannot at present be explained purely in mechanical or behaviorial terms. Because subsequent generations have denied the phenomena, or written them off as "illusions" or "folk psychology," as is still common today, this book is a precious trove of unbiased insights about the mind.
I would thus agree with the other reviewers that this is a great book. However, while they seem to claim James for functionalism, (which is I think the dominant framework for understanding mind in contemporary cognitive science--holding that implementing certain functions such as self-representation and planning, are what makes a system conscious, no matter what it's made out of) I suggest that much of James' critique of what he calls the "mind-stuff theory" and the "associationists" is equally devastating to what is now called functionalism. For example, people still talk about patterns of brain actvity as if they had objective, ontological reality. But we can completely describe the brain at the level of molecules without reference to patterns, so the pattern is not an intrinsic, necessary way of interpreting the activity of the physical brain system. Similarly, having the idea of A and the idea of B does not imply having the idea of A+B. James makes this basic point in multiple ways in his book. It seems more or less equivalent to the point articulated in recent times by John Searle, that "any physical process you might find is computational only relative to some interpretation," ie some observer (in "The Mystery of Consciousness" p.16). When expressed in Searle's modern language, it is more clear why the distinction between real objective properties of a system and its extrinsic observer-dependent properties, is a big problem for contemporary functionalism.
In any case, I highly recommend this book to any serious student of psychology. It's not for boneing up for psych exams or grant proposals, but for patiently ruminating on and savoring.
Broad, deep, brilliantReview Date: 2007-04-29
The work is of imposing size, but James covers such a wide field, so thoroughly and so engagingly, that to my own surprise I read both volumes cover to cover, back to back. The two volumes comprise 28 chapters, including "The Functions of the Brain", "Habit", "The Stream of Thought", "Attention", "Association", "Memory", "Imagination", "The Perception of Reality", "Reasoning", and "Will"--to name just a few that I found the most fascinating.
James's reasoning is sharp and subtle, his writing clear and vigorous. The qualities of his own mind, which come through in the prose, are astonishing: he is both skeptical and open-minded, deeply versed in the existing literature, and an original and fearless thinker. He must have been a fantastic prof.
I was a little afraid that the age of the book would make it antique, with fusty 19th-century notions that have long since been disproved. Not a bit! With few exceptions, the material is as fresh and relevant today as it was in 1890. Even the material on brain physiology and function, an area where the 20th century can claim to have made some progress, was sharp, perceptive, and interesting.
The advent of Freud, Pavlov, and others in the 20th century seemed to push certain theoretical ideas about the mind to the forefront, putting other, older ideas in the shade. My prejudice was that they had made 19th-century psychology irrelevant. I was wrong. There were many able minds studying psychology long before Freud, and their findings and views are well worth knowing. Among other things, James's book is a treasure-trove of psychological thinking up to the time of his writing, including many extracts by other researchers, both those he admires and those he is critical or dismissive of.
James, of course, was not merely a psychologist; he was also a philosopher. If I had to give a single reason why I think this book is excellent, it would be that James fearlessly tackles questions lying at the boundary of what today are seen as distinct disciplines. Here you'll find penetrating, persuasive insights into the nature of reasoning, logic, and the will, as well as the origin of aesthetic and moral ideas. James is as thoroughly versed in the works and ideas of Kant, Hume, Berkeley, Locke, and Mill as he is in those of his fellow psychologists. He confronts the thinking of the greatest minds with complete confidence, using his laserlike intellect to discover their obscurities and contradictions. He is their peer.
At the same time, James is humane and folksy in his style, often making references to his own experience, domestic life, and the little experiments he often performed on himself or his students. He writes with candor, humanity, and honesty. Time and again he comes to conclusions or makes observations that cut to the core of human experience altogether.
Technically this is a textbook surveying psychology, probably for a first-year introductory course. It bears almost no resemblance to the dry, cautious tomes that usually fill that role. It is an impassioned work by a learned, deep, and original mind explaining his own conclusions on this vast and elusive topic, based on long study, experiment, and careful thought. It is one of a kind. If you're interested in the human mind, this book is for you.
A road not takenReview Date: 2003-01-14
ago? One answer is the rationale for reading any psychology book: that it
provides insights into psychological issues not available elsewhere. Although
many psychologists of the late 19th and early 20th century probably started their career by
reading this book, it is not appropriate today as an introduction to psychology. Too
many of James's viewpoints are antiquated, and his facts, outdated or incorrect. Neither
is it the book to read if you are looking for contemporary psychological views
or a compilation of psychological knowledge. Recent textbooks are better for these purposes.
Yet, the word most frequently used to describe James's Principles of Psychology
is probably 'monumental' and rightly so because not only is this a lengthy work (~1400pgs),
but it also is the culmination of a long line of philosophical thinking about the Soul,
Self, Mind, Matter, and related topics that began with the pre-Socratic Greeks
and continued through the 19th century, when positivist philosophers and experimentalists
began to explore psychologically relevant philosophical questions in more concrete terms,
invoking a scientific method and rejecting metaphysics. At the end of the 19th century, a
seeming riot of discussion about the meaning of life, the nature of consciousness, mind,
ego, evolution, and related subjects dominated the scientific and popular culture.
At this point in history, William James, an American trained as a physician and employed
as a Harvard professor, examines the various philosophies of the previous two millenia, picking
out those aspects relevant to psychology, comparing and sorting them to reveal their value
as unambiguous theories that might be tested by research, and reflecting on how the evidence
stacks up in their favor. He also advances his own, original conceptions on various issues.
His work is not the first to collect speculation and evidence into a coherent
psychology, and there are many previous works with "Psychology" in their titles,
but James's efforts would galvanize an American discipline of psychological science that
would eventually become a dominant intellectual force.
James defines psychology as the "Science of Mental Life" and describes the
stream of consciousness as "the ultimate fact for psychology." Out of his viewpoint,
the school of functionalism in psychology developed, where the mind is conceived as a
useful organ that evolves according to natural selection and grows according
to discoverable rules. His orientation towards physiological and behavioral data
eventually diminished the then dominant psychological
method of introspection that James himself uses so frequently with great effect.
Subsequent viewpoints in psychology, such as behaviorism, though taking part of their
inspiration from functionalism, reject James's definition of psychology, so that
by the end of the 20th century, most psychologists with an empirical orientation may
call themselves "behavioral scientists," but certainly not "mental scientists."
Reading this book can be disconcerting, perhaps because of his period style or
Victorian sensibilities, or the frequent, unglossed short quotes and phrases in German, French,
and Latin because he assumes the reader has at least these minimal language skills.
Perhaps also, it is because James is not only conversant with the giants of philosophy
and experimental technique who preceeded him, but seemingly, with virtually every
published sentence to date bearing on the subjects of concern, and in veritable fractal detail,
producing a tour de force in erudition. His is not the style of current psychology
journals and textbooks, but fortunately he does translate into English many long passages
he quotes from their original sources. Yet possibly the most disconcerting aspects
are the subjects that James raises in this book.
The new mainstream psychology after James rejects many topics as unsuitable - even for
discussion - that figure prominently in the intellectual history of philosophy
and psychology. James's view that the concept of Soul should be eliminated in
scientific works is one point on which later psychologists heartily agree, but they
also, to a large extent, throw out other concepts of central concern to James, such as
mind, emotion, will, and feeling. Rare pleas by scholars
with varying backgrounds (e.g., Ornstein, Tomkins) urge students of psychology to
revisit issues discussed by James and address the larger questions contained therein, but
such exhorations echo mostly in halls of learning emptied by Vita enhancement pressures.
Renewal of interest reappears lately for some of the suppressed topics, cast into such areas as
cognitive psychology or emotion theory, but James's idea that the mind is a core
concept remains foreign to virtually all contemporary psychologists, and much of his
emphasis seems uncomfortable from today's viewpoint.
The reluctance among psychologists to embrace such philosophical and scientific issues
concerning the mind is remarkably not shared by some physicists, mathematicians,
biologists, computer scientists, and other scientists who in recent works have implied
that psychologists may be irrelevant to elucidating such issues, if not muddle-headed,
scientific dwarfs. This twist is ironic because psychologists restrict their
vocabulary and investigations partly to ape their conception of these "hard-core" sciences.
It is not clear whether psychology will survive the choices that psychologists have
made about their subject matter, or whether psychology departments will inevitably be
diced and parsed into their appropriate slots in departments of computer science, biology,
medicine, statistics, and physics, but certainly, the end of psychology is nearer if
tomorrow's students of psychology fail to study James's Principles of Psychology.
James's work is the jumping off point for much of what forms 20th century psychology:
habit, association, attention, memory, imagination, object and space perception, etc.
His thoughts about emotion, feelings, the self, consciousness, and other topics remain important
for today's theoretical views. On the other hand, this work predates psychoanalysis
and does not include an organized account of abnormal psychology, human communication,
and other topics raised in most elementary surveys of psychology. The context in which
James puts scientific psychology is probably the most important lesson of this book.
The Dover edition is unabridged, the only form of this work that should be
considered by the serious reader.
Collectible price: $16.25

Not your regular Consultant typeReview Date: 2003-01-27
Process Consulting is not the typical consulting intervention where 20 somethings come into your organization, do a survey and hand over a thick report after collecting $ per hour !!
Process Consulting is both an art and craft performed by people who intervene in organization systems that are seen as 'human systems' and are sensitive in not inducing 'dependency' of the client. The delicate art is to intervene at the process level rather than the content level and extricate without creating much ripples. Most known consulting deals with 'content' consulting and therefore has more measurale outcomes than the supposedly soft process consulting.
Process consulting is truly empowering and the consultant is a traveller in the process of discovery with the client, constantly asking questions.
Process Consultation Volume II ReviewReview Date: 2003-06-21
Given that process consultation assumes that organizational leaders know their organizations best and are the most appropriate and capable managers of change, it makes sense that organizational leaders understand group processes. Schein emphasizes that diagnosing an organization's problems is intervening to fix them. He provides explanations of the circumstances when process consultation is most necessary. He advises leaders that more time must be spent intervening on how things get done than on what actually needs to get done. "An effective manager must be able to create situations that will ensure that good decisions are made, without making those decisions himself and without even knowing ahead of time what he might do if he had to make the decision alone." (p.39)
Schein provides a useful model for differentiating between the content, process, and structure of organizational challenges and the task and interpersonal aspects of those challenges. He advises that process should always be favored over content; that task aspects should always be favored over the interpersonal; and that structure, while potentially the most transformative element of change, is the most difficult area to address, because people will resist tampering with the comfort structure provides. He also provides explanations on the essential challenges relevant to content and process that every group must face. The lesson he offers for leaders and consultants is that whatever is done to solve a problem must begin with a clarification of the primary task of the group.
Schein devotes considerable space to explaining the ORJI model of intrapsychic processes. (We observe, we react - emotionally, we judge based on our observations and feelings, and we intervene to make something happen.) "The most important thing for managers or consultants to understand is what goes on inside their own heads." (p.63) The trap of ORJI is MIRI, i.e., that we misperceive, inappropriately react, react rationally based on bad data, and intervene incorrectly. To avoid the MIRI trap, we must check our cultural assumptions, our personal filters (see volume I), and our situational expectations based on previous experiences. Schein also provides a clear synthesis of the unfreezing, changing, refreezing model of change and improvement. In unfreezing, the motivation and readiness for change are developed; in changing, new points of view are adopted; and in refreezing, new points of view are integrated to affect changes in the process approaches to tasks.
Schein devotes most of the latter half of his book to explanations and analyses of intervention processes. He discusses the "exploratory", "diagnostic", "action alternative", and "confrontive" models of intervening, how they might initiated and when one might use each. "...The tactics of intervention should focus initially on exploration, inquiry, and diagnosis. Only when the consultant feels that the client is ready to think about alternative next steps is it appropriate to move to action alternatives and confrontive interventions." (p.157) Schein also provides specific kinds of interventions which might fall into any one of these four basic categories of intervention.
This volume, taken with the first, provide not only a clear theoretical framework for understanding organizational change, but also useful tools and approaches for pre-empting organizational roadblocks and addressing organizational dilemmas once they've appeared. These books are essential reading for any leader or consultant.
Process Consultation Volume II ReviewReview Date: 2003-06-21
Given that process consultation assumes that organizational leaders know their organizations best and are the most appropriate and capable managers of change, it makes sense that organizational leaders understand group processes. Schein emphasizes that diagnosing an organization's problems is intervening to fix them. He provides explanations of the circumstances when process consultation is most necessary. He advises leaders that more time must be spent intervening on how things get done than on what actually needs to get done. "An effective manager must be able to create situations that will ensure that good decisions are made, without making those decisions himself and without even knowing ahead of time what he might do if he had to make the decision alone." (p.39)
Schein provides a useful model for differentiating between the content, process, and structure of organizational challenges and the task and interpersonal aspects of those challenges. He advises that process should always be favored over content; that task aspects should always be favored over the interpersonal; and that structure, while potentially the most transformative element of change, is the most difficult area to address, because people will resist tampering with the comfort structure provides. He also provides explanations on the essential challenges relevant to content and process that every group must face. The lesson he offers for leaders and consultants is that whatever is done to solve a problem must begin with a clarification of the primary task of the group.
Schein devotes considerable space to explaining the ORJI model of intrapsychic processes. (We observe, we react - emotionally, we judge based on our observations and feelings, and we intervene to make something happen.) "The most important thing for managers or consultants to understand is what goes on inside their own heads." (p.63) The trap of ORJI is MIRI, i.e., that we misperceive, inappropriately react, react rationally based on bad data, and intervene incorrectly. To avoid the MIRI trap, we must check our cultural assumptions, our personal filters (see volume I), and our situational expectations based on previous experiences. Schein also provides a clear synthesis of the unfreezing, changing, refreezing model of change and improvement. In unfreezing, the motivation and readiness for change are developed; in changing, new points of view are adopted; and in refreezing, new points of view are integrated to affect changes in the process approaches to tasks.
Schein devotes most of the latter half of his book to explanations and analyses of intervention processes. He discusses the "exploratory", "diagnostic", "action alternative", and "confrontive" models of intervening, how they might initiated and when one might use each. "...The tactics of intervention should focus initially on exploration, inquiry, and diagnosis. Only when the consultant feels that the client is ready to think about alternative next steps is it appropriate to move to action alternatives and confrontive interventions." (p.157) Schein also provides specific kinds of interventions which might fall into any one of these four basic categories of intervention.
This volume, taken with the first, provide not only a clear theoretical framework for understanding organizational change, but also useful tools and approaches for pre-empting organizational roadblocks and addressing organizational dilemmas once they've appeared. These books are essential reading for any leader or consultant.
The use of process consultation to improve organizationsReview Date: 2005-05-17
The book is split up in 3 parts. In Part I - Introduction and Overview, which consists of three chapters, Schein introduces the common grounds of managers and consultants (which is the helping orientation), process consultation, and "the process" itself. He introduces a definition of process consultation which "is a set of activities on the part of the consultant that help the client to perceive, understand, and act upon the process events that occur in the client's environment." Whereby he emphasizes that the concept of process central is to understanding consultation and management. "Process refers to how things are done rather than what is done." He continues, "Process is everywhere. In order to help, intervene, and facilitate human problem solving, one must focus on communication and interpersonal processes."
In Part II - Simplifying Models of Human Processes, which also consists of three chapters, Schein examines several models of consultation and argues that the process-consultation model works for consultants as interveners and is potentially most useful for managers. "The most important thing for managers or consultants to understand is what goes on inside their own heads." He introduces the basic ORJI cycle, which is based on the fact that our nervous system observes (O), reacts (R), analyzes, processes, and make judgments (J), and intervenes in order to make something happen (I). He later updates this cycle into a more realistic depiction of the ORJI cycle, through the introduction of 4 traps. Schein than states that the cultural rules of interaction is possibly the most powerful determinant whether a viable helping relationship will be established. In the final chapter of this part, he examines in detail a simplified model of the change process: (1) Unfreezing; (2) changing; and (3) refreezing.
In the final part of the book - The Consulting Process in Action, which is also the longest part of the book with five chapters, the author examines in detail the strategy and tactics of intervention. "The most important point to be made about clients is that the consultant must always be clear who the client is at any given moment in time, and must distinguish clearly among contact, intermediate, primary, and ultimate client." Schein discusses what the consultant or manager can actually say or do to accomplish some of the goals of process consultation. "The strategy and tactics of intervention have to be guided by the ultimate assumptions underlying the helping process." In addition, he provides categories of types of interventions and discusses the possible dilemmas that can arise in the consultation processes. "The skill of intervening is to be so tuned in to what is going on that one's sense of timing and appropriateness is based on the external events, not one's internal assumptions or theories."
Yes, this is a good book on process consultation. I was somewhat concerned when I started reading this book, due to Schein's highly academical background. However, the book has been a revelation. It is highly practical and has good tips on which can be put in practical use. I believe that it useful for both consultants and managers, as the author set out from the start. I believe that the three parts can be read in any order, whereby the last part is possibly the most useful as it is the most practical. Please note that the writing style is now somewhat outdated and academical. Highly recommended to consultants and managers alike.
Process ConsultationReview Date: 2003-06-21
Schein differentiates process consultation from other forms of consultation by first making clear the role of the process consultant, who is not an expert providing information or advice, but rather a coach who seeks to help a client understand and act on events, which happen in the client's organization. Consulting is helping the client to understand problems and to decide how to solve them. The consultant's role is to teach diagnostic and problem-solving skills, not to work on the actual problems.
Communication is a central group process critical for effective functioning of groups and organizations. The process-consultant can help a client understand the communication patterns in a group by assessing who talks whom and how much. Interruptions, who interrupts whom, how much and when can be useful information when attempting to diagnose an organization's shortcomings. Schein includes in this chapter an explanation of the filters, which inhibit or enhance an individual's capacity to communicate effectively. They are: self-image, the image of other people, the definition of the situation, motives, feelings, intentions, attitudes, and expectations. When groups come together to accomplish a goal, certain predictable tensions may undermine the groups ability to solve problems. Individuals in the group may be concerned with their own role in the group, their ability or expectation to influence the group, the need to have the group's goals connect with their own goals, or whether they will be accepted and respected in the group. Sometimes groups need assistance in identifying and processing these tensions before they can concern themselves with the necessary task and maintenance functions required to accomplish their task.
For groups to solve problems they must become good at problem formulation, evaluating solutions, forecasting consequences and testing proposals, action planning, implementing action steps, and evaluating outcomes. Schein offers sage advice for groups wishing to develop their capacity to improve: (1) Don't confuse the symptom with the problem itself (2) Don't evaluate courses of action prematurely - remain open (3) Test proposals using multiple sources and methods, and (4) Plan for action carefully and methodically. Schein offers clear explanations of various decision-making models, which are helpful for a consultant or leader to understand. Groups will function most effectively when the decision-making model is clear and understood. Often models are employed by default, which can alienate and undermine group members and subvert effective improvement efforts. A central failure of leadership is often the gap between what leaders say and how they behave. An effective leaders and process consultants need to become experts in this problem and its potential effects. Awareness of group processes will not only help the leader avoid interpersonal or intergroup problems, but it will also help solve them should they arise. Schein includes useful sets of Likert scales to rate group effectiveness and mature group processes; a model of the stages of group problem-solving; and a continuum of leadership behavior.
Schein's view of the process consultant as a capacity builder parallels his implicit view that organizational leaders need to understand and seek patterns of behavior that downplay coercion and expertise and emphasize participation and differentiated responsibility. This volume and its partner, despite their ages, are still relevant and useful to the leader or consultant.

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It should be a movie!Review Date: 2008-04-18
A page turnerReview Date: 2005-01-25
The only flaw with the series is that the story is "told" to you. I feel as if I don't get to feel and see as Callie actually does, that she is holding me slightly at bay. For a story written in FP POV, I'd like to have more of my senses involved. But it still is a good read.
Compelling and entertainingReview Date: 2004-01-30
Strong Fourth Entry in a Great SeriesReview Date: 2005-10-14
Just as they reach the airport, Callie gets a phone call from Stella Gold. Her husband Eli has just been shot by a sniper and is in surgery. Before loosing consciousness, he specifically asked for the two of them to come. Since Eli is such a good friend, they drop everything and rush to his bed side.
A PI, Callie wants to figure out what happened to Eli. The only clue is a warning from someone named Nadine. When Eli and Stella's condo is searched, it is further proof that someone is after him. Where might he have hidden his notes? And why did Eli request Tom's presence?
As this series has progressed, the plots have only gotten strong, and this book is no exception. It starts with a bang and keeps right on going. Every time an answer comes, it only leaves more questions. Yet Callie and Tom keep digging, getting themselves further and further in trouble. While some things seemed obvious a little early on, there are still several nice twists along the way that keep the reader guessing.
Fans of the series will be happy to learn that Tom is a very active part of this book instead of only a presence like in previous entries. In fact, we even get to learn what he does, finally. His relationship with Callie continues to grow as she continues to move on from her husband's death. In fact, one of the strong points of the series is watching Callie finally truly deal with her grief.
The writing style is still a little rough, keeping the reader a little more at bay by telling instead of showing. It's not a big problem, however, and I found myself staying up too late reading every night to see what would happen in the next chapter.
The only problem with this book is the cliffhanger ending. Even though I saw it coming (I've read the back of the next book already), it still left me wanting to pick up the next book right away. Which isn't really a bad thing at all.
With a strong plot and great characters, this Christian mystery series is wonderful entertainment.
Buckle Your Seat BeltsReview Date: 2004-02-12
After rushing to Eli's bedside they discover that he had been tracking down a woman he had thought was dead but is apparently very much alive. Callie also learns that Eli has been hiding his own secret past, namely his history with the National Security Agency and his ties with the mysterious woman. As Tom and Callie follow the trail to the Caribbean island of St. John they find themselves involved in a complicated scheme involving art fraud, secret identities, and double-crosses. Complicating matters is that just as Callie allows herself to believe that it's possible to find two loves in a lifetime she must confront Tom's own past and whether she has enough trust left in her to believe in him.
Although labeled an inspirational Christian mystery, Quarter for a Kiss easily crosses into the mainstream thriller genre with its fascinating plot and fast pace. The action speeds up as Tom and Callie use his rock climbing skills to stage an elaborate break-in into an extensively guarded home and coordinate their investigation with federal agents. One of the most entertaining scenes is the detailed description of Callie's attempt to place bugs within the home of their suspect by using actual bug traps. Additionally, Clark so vividly paints a picture of St. John that the reader feels the breezes and sees the clear ocean. The author successfully creates great characters that are conflicted and very real, from Jodi, Eli's immature adult daughter, to Sergeant Abraham Ruhl, the St. John's police officer who is unwilling to give up his investigation to Interpol or the NAS. Of course, Clark's greatest achievement comes with Callie and Tom, who are both very engaging and slowly building a stronger relationship together. Callie's wit, investigative skills, perseverance, and faith will ensure the success of this fourth entry in the winning Million Dollar Mystery series.
Related Subjects: Veidt, Conrad Van Damme, Jean-Claude von Sydow, Max Van Outen, Denise Velez, Lupe Van Dien, Casper Visitor, Nana Voight, Jon Van Dyke, Barry Vosloo, Arnold Van Peebles, Mario von Trier, Lars Vartan, Michael Visnjic, Goran Varney, Jim Vaughn, Vince Van Der Beek, James Vorderman, Carol Voight, James Haven Van Doren, Mamie Vickery, John Vanous, Lucky Vaughn, Robert Vieira, Meredith Valentino, Rudolph Verdon, Gwen Valley, Mark Vansier, Nathalie Vickers, James Venora, Diane
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