V Books
Related Subjects: Veidt, Conrad Van Damme, Jean-Claude von Sydow, Max Van Outen, Denise Velez, Lupe Van Dien, Casper Visitor, Nana Voight, Jon Van Dyke, Barry Vosloo, Arnold Van Peebles, Mario von Trier, Lars Vartan, Michael Visnjic, Goran Varney, Jim Vaughn, Vince Van Der Beek, James Vorderman, Carol Voight, James Haven Van Doren, Mamie Vickery, John Vanous, Lucky Vaughn, Robert Vieira, Meredith Valentino, Rudolph Verdon, Gwen Valley, Mark Vansier, Nathalie Vickers, James Venora, Diane
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I am just blown away at the thoroughness, quality of process and thought that has gone into this bookReview Date: 2008-03-16
An Invaluable ResourceReview Date: 2007-03-11
Stinnett is an apostle of the "diagnostic approach" to selling, in which the seller undertakes a process of discovery to identify what results the customer is trying to achieve. The focus is always on the customer--his motive, the urgency of reaching the objective, the consequences of doing nothing and remaining where he is, the expected payback from attaining the objective, the resources the customer has available to devote to the effort, and the risks he will face in moving in a new direction. These "Action Drivers," Stinnett explains, govern and control just about every buying decision. If a sale falls through, chances are that one of these "Action Drivers" was missing.
In the first half of the "Think Like Your Customer," Stinnett analyzes how buyers evaluate their options and assess risk. Weeks after reading the book, I still open it up and turn to the chart on page 49, where Stinnett lists the eight major types of value your customer may be attempting to derive from a relationship with you and your company. They are:
Economic Value (increasing revenue, reducing costs, better utilization of assets)
Emotional Value (need for recognition and security)
Simplicity Value (making the easy choice and reducing headaches)
Relational Value (repaying loyalty and commitment; avoiding potential conflict)
Political and Image Value (looking good to others)
Guidance or Advice Value (access to expert advice)
Quality Value (reducing product defects; better service)
Time Value (shorten time to market; free up time for other things)
Stinnett points out for each of these denominations of value, there is a corresponding denomination of risk. Since value and risk are two sides of the same coin, a seller can increase the perceived value of his offering--and overcome prospects' perennial objections about price, by focusing carefully on the customer's concerns and reducing risk in the areas of value that are important to that particular customer.
In the second half of the book, Stinnett dissects the anatomy of the customer's buying process. Instead of focusing our attention on how we sell, Stinnett says we should concentrate on how the customer buys and--more importantly--what affirmative steps we can take to help the buyer move through each stage of the buying process that the buyer needs to traverse in order to buy from us.
Nothing in "Think Like Your Customer" is startlingly new; rather, Stinnett teaches how we can turn our thinking inside out and look at a transaction from the perspective of the buyer.
This book is well organized and highly readable; the reasoning is persuasive, and the advice is immensely practical. Immediately after reading "Think Like Your Customer," I began to conduct conversations with my clients using the tools and skills Stinnett provides. The difference in the quality of the communication was nothing short of amazing. Buy this book and profit from its wisdom!
Valuable tools to use right awayReview Date: 2006-04-02
The chapter on what customers really want is worth far more than the price of the book. It identifies the factors that must exist for a customer to buy from us. And it teaches how to weave key questions about these factors into our informal conversation with the customer.
Another example: The book teaches how to learn what specific results a customer really wants and how to tie that to our product or service. The specific "result" a customer wants may differ greatly from the generic benefits we assume our product or service's features provide.
I've found that using Stinnett's tools to focus even more on how the customer thinks increases sales and the number of satisfied customers.
How to understand the high-probability customer's purchase process Review Date: 2007-01-31
Bill Stinnett concludes the Introduction to this book with a remarkable statement: "Now let me be clear: I don't take credit for any of these truths [culled from a variety of other sources]. I didn't make them up. They have been there all along, waiting to be observed. My life's work has been to recognize them and organize them in an effort to advance my own career and yours." Stinnett refers to popular sales methodologies which include Strategic SellingĀ®, Solution SellingĀ®, and SPIN SellingĀ®. Whatever the given methodology, its ultimate outcome is an increase in revenue which, Stinnett duly acknowledges, can be accomplished in three ways: maximizing sales velocity, increasing average "deal size" or the "wallet" share, and increasing customer loyalty and satisfaction.
Throughout Stinnett's narrative, his emphasis is on presenting and then explaining "a winning strategy" (actually an aggregate of several strategies) to increase his reader's understanding of how and why customers buy. The chapter titles for Part 1, "Why Customers Buy," correctly indicate how practical his approach is: What Customers Think About, What Customers Really Want, How Customers Perceive Value and Risk, The Cause and Effect of Business Value, and The Value of Customer Relationships. It should be noted that, along the way, Stinnett also offers excellent advice with regard to all manner of "how not to's" and "why nots" when formulating and then implementing what should be a cohesive, comprehensive, and cost-effective game plan to increase revenue.
To me, some of the most valuable material in the book is presented in Chapter 8 as Stinnett explains how to reverse-engineer the buying process. That is, in Stephen Covey's words, "begin with the end in mind." This is a process by which to identify what must happen before a given customer is ready to buy. Previously in Chapter 2, Stinnett introduced what he calls his "Customer Results Model" which involves a process that begins with fully understanding the prospective buyer's current situation. I agree with Stinnett that there is no inherent value (as perceived by customers) in the solution offered by a given product or service unless it will achieve the prospective buyer's desired outcomes or results. As the former CEO of Home Depot once observed, people don't buy a quarter-inch drill; they buy quarter-inch holes. In this context, the quarter-inch drill fills a gap between a current, often an urgent need and filling it.
One of this book's several reader-friendly devices is the isolation of key points presented in bold face. This facilitates and accelerates frequent review of those points later. For example:
"It's a lot easier to sell somebody something if it's positioned as a way to help them achieve a goal or an objective that they already want to achieve." (Page 15)
" Far more critical than what is valuable and important to your customer is why it is valuable and important to them." (Page 65)
"A deep, meaningful, high-trust relationship with a client who has no business disparity [i.e. compelling need], no motive to take action, or no means to take action even if they did have a motive, equals no sale. It's just a relationship." (Page 105)
"It's not what we do in our sales process, but what the customer does in their buying process, that really matters." (Page 135)
"We should spend 80 percent of our time and effort on the 20 percent of our opportunities that carry a strong urgency, motive, and consequence, because these are the deals that can close." (Page 179)
None of Stinnett's key points is a head-snappy revelation, nor does he make that claim. However, all of them - preferably reviewed in the sequence in which they are presented - offer valuable reminders of where the proper focus and emphasis should be during a high-probability customer's purchase process.
There are dozens of excellent books on the art and science of sales, and this is one of the best.
Well-done!
Pack the sales punchesReview Date: 2005-12-19
If you are a career saleperson then this one is definitely for you.

Used price: $6.43

can it get any better?Review Date: 2007-04-15
Tibor Fischer is flamboyant in describing the trying times of Hungary, just after World War II, during the Russian occupation (somewhat) - but the surprising part is the wit, satire and pan - which help us to see beyond the unimaginable tragedy of the destruction of a country and the fast death of a vibrant society under communism.
The protagonist Gyuri, a twenty something basketball player describes some of experiences in war torn Hungary in between December 1944, as the Germans are starting to retreat and the Red army is marching forward and October 1956 as the Russian tanks are again rumbling in Budapest. Hungary had turned into an orgy of atrocities - its darkness everywhere but Fischer shows the darkness in a light of wit without cynicism - the society falls apart, families perish and Gyuri loses his friends one after another. Fischer's description of the Hungarian society under siege is vivid. I promise you will love it
Powerful, humorous and brilliantReview Date: 2006-12-09
The book chronicles the story of Gyuri and Pataki, friends who wind up playing basketball together in Soviet era Hungary, but the two young men seem to spend a lot more time endeavoring to get laid (a cinch for Pataki, but a bit of challenge for Gyuri) doing their best to shirk off anything that smells like responsibility and in general keep from going mad in a world that seems to be rapidly disintegrating into insanity.
In an episodic fashion the reader is introduced to a host of brilliantly crafted and hysterical characters, each one more vivid than the next. This is a world where the fate of a village can hinge upon an eating contest.
Under the Frog would be a good book if all it was a comic adventure of two sometimes professional basketball players in post-war Hungary, but Fischer isn't content in telling a story that's all fluff. These are, after all, some very serious and scary times, and the author doesn't pull any punches in order to write a light-hearted tale. The book is as serious as it is funny, is downright heartbreaking in parts. In fact, the book is a lot like life, which it seems is never all serious, and never all laughs.
brilliantReview Date: 2004-09-02
FIVE STARS NONETHELESS...Review Date: 2004-08-24
Remember me if I am ever up for the Man Booker, and you are still a judge.
Read Under the Frog. I gave it a full five stars!
(Publishers may not know how to work the graft and corruption--but have faith Mr. Fischer--some of us still do.)
Sorry for the cliche, but you'll laugh & you'll cry...Review Date: 2004-06-11
Why's it so good?
First of all, it's packed with Fischer's unique sense of humor. Read the first couple sample pages; if you're not laughing, you probably won't enjoy the rest of the book. The humor is black, definitely. But there's a good chance you'll be laughing HARD nonetheless. Pranks, absurd situations, physical comedy, and wicked wordplay rule the roost.
Second of all, it's dead serious. The book is about communism and the attempted revolution in Hungary in 1956. If you want to see the absurdity and insanity of the communist system as it looked from the inside at that time, Fischer delivers. It is fascinating, shocking, and it would be unbelievable if the author didn't make it so very believable.
I haven't seen anyone mention it, but Under the Frog reads a lot like Kurt Vonnegut's best work (Slaughterhouse V or Cat's Cradle). For me, though, Fischer's book has a lot more reread value -- neither the humor nor the horror has grown thin over the many times I've read it. Highest recommendation.

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Welcome Guide for ParentsReview Date: 2007-09-19
TeenagersReview Date: 2007-08-09
Parenting TeenagersReview Date: 2007-07-09
If you enjoyed "Shepherding a Child's Heart" and desire to train your children to be thoughtful and caring of others in their heart - not just training behavior - you will love this book. It looks at the great opportunity we have in the teenage years to help them see their self-centeredness and trust in Christ to be transformed.
Great ResourceReview Date: 2007-01-19
Get to the heart of the matterReview Date: 2007-01-30

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ESTJ, ISTJReview Date: 2008-07-12
Addresses the real difficulty of managing opinionated pros Review Date: 2008-03-18
Brilliant Insights for the Many Alphas at the HelmReview Date: 2007-03-03
It is hard to not wax poetic about this book as I was so excited to literally walk into it in an airport store soon after it was published. Not one to usually look at hardback books, the title was alluring and the content took my breath away. Here were two top consultants working with some of the best and the brightest who had characterized the execs into four categories. Their process of categorization allows a much greater understanding by the executive than most of the others I have seen over the years.
Each of the four "types" (and most of us have a mix) have specific strengths and risks when it comes to leadership and effectiveness as a top executive. As an executive coach, I really like helping each "alpha" I work with to look at the "risks" of their personality traits rather than call anything a weakness. We play to our strengths and mitigate our risks. This offers a framework from which we can look at what is working, what isn't, and set very specific goals for behavioral change.
Every successful executive has some/many alpha traits. Kate Ludeman, PhD and Edie Erlandson, MD at Worth Ethic, offer an online test that is incredibly helpful as it provides very clear explanations of the specific strengths and risks indicated by the individual. The conclusions and recommendations they offer are extremely valid (from a practical point of view). Having worked with hundreds/thousands of alphas over the past 25 years, I wish I had the benefit of this screen and understanding of their conceptualization process for each client earlier. This is one of the few items I always use when working with a new client.
Breaking the traits into strengths and risks is really what it is all about. Although I have used a SWOT analysis for years in all levels of work (with individuals or with boards and strategic planning), I've always hated the "W" term, weakness. This is such a judgmental and pejorative term to most people, and sounds very permanent. The term "risk" is ever so much better to work with (and hints at the situational component). So even if SROT won't be a best seller, I now explain that what I want to look at are their personal risks, not weaknesses. Every exec is comfortable with risk. It's how we live, and really is an important part of what gives the fabric of life a certain richness and depth. A risk is something that one can assess and make decisions about. A weakness is just, well, yuck.
Alpha MaleReview Date: 2007-08-23
A Landmark Management Study of Alpha MaleReview Date: 2007-05-09
Both writers marry hard data on some 1,500 executives and base on their abundant coaching experience with senior executives from Fortune 500 firms to figure out why such top dogs become pit bulls that snowball problems and expose their vulnerabilities. In short, alpha males are various in terms of their different traits they possess such as commander, visionary, strategist, and executor. Some are inclined to act like visionaries that often dream up exotic ideas but hate naysayers. Others have an uncanny ability to deal with crisis but tend to exercise their authority through intimidation and domination. Both writers conclude that Trump's `apprentice' mentality would do more harm than good. In today's business environment where trust, respect, and collaborative dialogue between corporate bigwigs and coworkers are vital for business survival and growth, both writers offer alpha males a list of `awareness of self and others' tools that could guide them beyond the `alpha triangle' trap and move themselves and their people to effectiveness.
This book is a comprehensive study of alpha males. It is also a landmark management study that not only fills need for alpha males but also provides an impetus for further research on this subject. Revealing the importance of tapping human potentials in teams to high performance, alpha males should learn how to involve the whole team that harness their intelligence, vitality, and drive without wreaking havoc on working relationships. They have to put aside their `zero-sum' jungle mentality as well as personal glory in pursuit of the alchemy of human connections. This book is accompanied by a website that contains an online alpha assessment to testify whether you are an alpha male or not and also your alpha strengths and risks. It helps readers undertake a self-awareness exercise in order to understand and modify their tendencies and risk areas. Chapter 8 provides alpha males with a repertoire of tools to practice emotional and physical reset such as stress relief and endorphin increments in order to achieve high-level health and wellness.
This book is highly recommended for readers who are interested in understanding more about the upside as well as downside traits of alpha males. It is also a highly recommended book for alpha males who aspire to leverage their strengths and subdue their flip-side risks for the best interest of shareholders and their people.

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Angel CatsReview Date: 2004-09-01
Angel Animals -- Exploring the Human/Animal Spiritual BondReview Date: 2004-01-29
Profound, Entertaining, & Fun StoriesReview Date: 2004-01-29
Learning about life from animalsReview Date: 2001-12-12
Love this book!Review Date: 2001-09-03

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Too ShortReview Date: 2008-06-25
A heartfelt book full of laughter and tearsReview Date: 2008-01-18
Inspiring Book!Review Date: 2008-01-15
AUTHOR RETURNABLE GIRL about teen in foster careReview Date: 2006-07-12
If you want to know what it is like to be a foster parent or a foster parent that wants to know your not alone...read this book.Review Date: 2007-10-05
Augusten Burroughs (author of Running with Scissors) said about this book...."Shocking, brutal, heartbreaking and ultimately redemptive, This is the riveting and profoundly moving story of a hero, disguised as an ordinary woman. And like every hero, it's the children she is out to save."
Unlike Augusten I did not find the book "shocking" but honest and realistic to what every foster mom goes through. I could not believe how close our stories were as I read this book. You could have taken out the names of her children and drop in some of mine, tweak their story a little, and it wouldn't ring any truer then what we have seen and gone through.
I cried as she wrote about letting Lucy go to an adoptive home. She loved Lucy but not in the same way as the children she adopted. She wanted to keep her but also wanted Lucy to have that unconditional, total love she deserved. The pain of letting Lucy go tore open those feelings and what we went through with two little boys I had for three years.
She writes about her desire to reach ever child that walked into her home and the heartbreak when she realized love, food, clothes, a home, and safety wont/cant heal all their wounds.
She talks about the times caseworkers have such caviler attitudes to their lack of action that keeps a child in the system longer then need be, or keeps them off the adoption list longer. It reminded me of the unfelt and off the hand "sorry" and "oh, well" I have heard so often. But like her, I don't know how to change things, nor do I have the time to try because there is "another child coming through my front door that needs me."
I understood as she talked about the times she stood tall and strong when she felt the weakest, because it was best for the children. Telling the emotions every foster parent feels behind closed doors. The love she has for the strength and unbelievable timing her husband had at being there when she needed him. I understood the times she wanted to yell at a parent for smoking around the baby in her care but struggles with what is good for the baby and the need to keep the communication open between them. The honest hate she felt for some of the parents that have abused the children in her care but at the same time struggle as she realizes that most likely the bio-parents were children in the same situation when they were young and haven't learned anything different. The hope that what she was doing would change things in some way screamed what every foster parent prays is true. It made me think she had a hidden camera in my home that could read my thoughts and feelings I never let others see.
The hardest part of the book, for me, was the roller coaster of emotions they went on as they tried to adopt Karen. She is elegant in relating the fear of loosing a child that, in your heart, is already yours. A feeling that can't be explained or even come close to being logical. She maps out the joys of moving forward, the pains of more hold ups, the relief that the children are in your care, but the lingering dread that things could change in an instant. She revels how everything is devastatingly out of our control and we have to stay on till the ride is done.
She is most honest about not being a saint, or perfect, or even close to perfect. I laughed so hard when she wrote about the attachment case workers visit. She says she remembers her weakest moments (when she said something she shouldn't of or didn't handle a situation the right way) when people call her a saint; so do I. It only takes one or two human reactions to realize we are not saints or perfect; but she honors us with "a warrior" doing our best.
However, she also shows why we keep doing what we do for these children. The ability to see more in these children then others do and the wonderful feeling we get when the children reach not their potential (because it is rare we get to see this) but better then when they came to our door and father then others thought they could. This might be a simple smile, or a giggle, a sentence everyone understood, going a week with out an out burst, a day with out harming themselves, or the ability to care about something other then themselves for a second or two.
I could go on and on but if you want to see what it is like to be a foster parent....read this book! If you are a foster parent and want to know you are not alone....read this book!

Used price: $10.24

artimis RocksReview Date: 2007-12-13
Reading DelightReview Date: 2007-08-29
Simply GreatReview Date: 2007-06-01
Artemis Fowl ReviewReview Date: 2007-07-15
Great BooksReview Date: 2007-02-20
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Hits a little close to home sometimesReview Date: 2006-02-07
One of P.J.'s earliest works, and one of his best.Review Date: 2003-09-08
Celebrate Testosterone!Review Date: 2001-06-06
FIVE STARS,..!!!!!!
Hands down one of his best!Review Date: 2003-05-12
This book is just about how to get by if you're a bachelor. It's incredibly funny for the most part (the cooking sections should not be read if you've just ate!). This is a fantastic little book, very helpful if you plan to live like a slob or like a typical college freshman.
The Bachelor Home CompanionReview Date: 2002-12-26
You'll never keep a house neat and tidy after you read this book. Of Course, that's assuming that you already do. What its like as a bachelor in theory as to actually being one is, according to O'Rourke, a great disparity. If you want to laugh and be entertained at the same time then this little tome is for you to enjoy.
Humor abounds and your life will definately take a turn... for better or worse will depend on you.According to O'Rourke... "How often does a house need to be cleaned, anyway? As a general rule, once every girlfriend. After that she can get to know the real you."

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Wonderful Old Fashioned storyReview Date: 2007-02-10
There are a number of books related to this one, as well as movies connected as remakes of the books.
Belles on Their Toes, Cheaper by the Dozen, etc. are refreshing insights of life in the early 1900's.
Great book!Review Date: 2005-12-29
Great SequelReview Date: 2006-11-28
Do YOU have a big family? If you do read this!Review Date: 2006-07-10
The story continues after the father died. The mother is now the soul supporter of her family. There is a graet saying in the book that says,"Mother wasn't afraid anymore because the worst had happend."
The mother carried on her husbands works. She held conferences and taught the scince of time saving. She became a very strong woman.
It was a long hard haul but ahe successfully continued her husbands work. The children successfully ran the household.
This story is humorus and very touching. I hope you enjoy it as much as I did.
Awesome sequelReview Date: 2004-09-03

This is a totally radical book!Review Date: 2000-07-19
The Overview of the order of TreenReview Date: 2002-03-04
John Peel has a way with words!
What really is surprising is how the relationships are curving between characters!(You'll have to read to know, Sorry!)
I sure hope a movie is coming!(According to my scrying pool)
Great bookReview Date: 2001-05-21
This is the funniest in the series!Review Date: 1999-01-27
I wish he'd write more!!Review Date: 1999-04-18
Related Subjects: Veidt, Conrad Van Damme, Jean-Claude von Sydow, Max Van Outen, Denise Velez, Lupe Van Dien, Casper Visitor, Nana Voight, Jon Van Dyke, Barry Vosloo, Arnold Van Peebles, Mario von Trier, Lars Vartan, Michael Visnjic, Goran Varney, Jim Vaughn, Vince Van Der Beek, James Vorderman, Carol Voight, James Haven Van Doren, Mamie Vickery, John Vanous, Lucky Vaughn, Robert Vieira, Meredith Valentino, Rudolph Verdon, Gwen Valley, Mark Vansier, Nathalie Vickers, James Venora, Diane
More Pages: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250
I am always looking for what I think is the best sales book to recommend. This is the book for B2B sales this year. A very high sales performer, Bill Stinnett has really hit the mark with this book. If you coupled the strategies and methods of Stinnett with the strategies and tactics used by Bill Freese, (Question Based Selling) you could build the ultimate sales machine in your company. I am just blown away at the thoroughness, quality of process and thought that has gone into this book. When I asked Bill for a review copy he arranged to call me to find out where I was coming from and what I did with the reviews. This gentleman dots the i's and crosses the t's.
Buy it, read it, and keep it on your read often, do not lend bookshelf. Of course if you are content with the status quo, this book will only make you realize how much more there is out there. I am really pumped by Stinnett!