F Books

I live 2 miles away from West Pittston and know people who either knew the Smurls or who are related to them. I actually attended their national press conference when all of these events occurred. I will *never* forget the feeling that I had when I first heard the story as a teen.
I used to be really well read with this topic but once the 'drama' of it all died down I didn't think much of it.
I became interested once again because last week at a party I spoke with someone who is the nephew of the Smurls. He claims that the events were true and even said that something happened one day while his dad was visiting them. Another girl that I know was a next door neighbor to them and swears of its truth because she, herself heard things. These are seemingly 'normal' people who I have known a while.
...It is a very intriguing story that was, in my opinion, ruined by the 'Hollywood' interpretation via the made-for-TV movie.
Currently the family lives about 8 miles from their former Chase Street home in West Pittston. The people who live there now, as far as I know, have had no disturbances.
This book is a great summary of events and gives me even more chills because I am so close to the source.

For those that know anything about Ed and Lorraine Warren, you know that they are the real deal. This book, which was made into a horrible, less than thrilling TV-Movie, is truly amazing, fearful, terrorizing, scary, intriguing.... and more. I first read this book when I was in high school and I had nightmares for weeks. Since then, I've enjoyed all the account the Warrens have provided on their website, and hope to still enjoy more information Lorraine may provide (Ed passed this past year).

If you are interested in the paranormal, hauntings or the supernatural, this book is an incredible read! Be warned, it will give you goosebumps and you will be scared! At least, any normal person would be! If you are interested in learning as much as you can about these topics, you really SHOULD read the book!

I read "The Haunted" many years ago as a teenager and was totally moved and even scared to read about the Smurl's horrible event that plagued their lives and home.

This book is an in-depth read, and puts the reader inside the lives of the Smurl family. I felt like I was part of the family with everything going on. It's certainly a page-turner. The pictures also make the text come to life.

Given all the bad things that happened, their faith and strong family ties and values made them overcome the paranormal activity. The activity stopped around in 1986 or so. It's 20 years later. I wonder how the Smurl family is doing?

I read the book, and can relate to the truth because of my own experiences with the paranormal.
This is by far the scariest demonic case I've ever read about...
This world does contain mystery.

I rarely read books, but this one caught my attention (possibly because of the fact that it is a true story). I just could not put this book down. I had read for several hours the first night. I did, however, have to turn on several lights because I kept hearing strange noises in the dark! (And the slightest creaks had really startled me!) After I could no longer keep my eyes open (after three in the morning), I did have to try to get to sleep (not completely in the dark, though). As soon as I got up less than six hours later, I picked up the book and I didn't put it down until I was finished. I was so hoping for a happy ending after all of the torment the family had endured for so long. Their story is completely believable and extraordinarily written!
I would give this book a lot more than just five stars. Superb!

This book saved my marriage. Everything that I had been trying to say for years was finally said by an expert and not me. My spouse was able to read and understand through the book and he was not able to argue about what the book said, like he would have done had it been only me saying those things. I also learned a lot about my own destructive habits (lying was one of my big ones... "Are you mad?" "No, I'm not mad, everything is ok" when in fact it wasn't).

My suggestion is that you read it together, or have one person start reading it and writing comments into the book as you recognize yourselves in it. Then when the other partner starts to read it they too should write comments into the book as well. Later you should both go through it together to read the added comments and use those as talking points.

I also feel that if your marriage is in really bad shape that you read this book first because you HAVE to stop the "love bank withdrawals"... they are causing your marriage to go bankrupt. Once you have a handle on your withdrawals then your deposits (His Needs Her Needs) will finally be able to accumulate to the point of causing positive change. You can make as many deposits as you like, but everyone knows from life even that if you don't control your withdrawals that you can easily overdraft your account.

If you are struggling in your marriage, READ THIS BOOK!

This book is written so it is very easy to understand,no overload of hard to understand words. It has great ideas and solutions for marital problems. You will find much help in it. I can't wait to read HIS NEEDS, HER NEEDS: BUILDING AN AFFAIR PROOF MARRIAGE.
I can highly recommend this book!

Extremely practical guide to save a troubled marriage. Well worth the read and thoroughly recommend - even for the sake of improving your marriage.

After 8yrs of dating and 4yrs of marriage, our relationship had become...well, boring. Our date nights, if we had them, were typical dinner and a movie. Something was definitely missing. A church marriage counsellor recommended this book along with The 5 Love Languages. It is a must read for BOTH spouses. Do not expect results with only one partner reading and/or applying it!

If you are thinking about buying this book or any other relationship book - do not delay! Dr. Harley's books (including His Needs, Her Needs) have been very helpful to my marriage following a crisis. He makes excellent points that somehow seem to reach both of us and explains things in a way that both of us understand without either one feeling hurt or attacked. It is a terrific book, and I believe anyone who reads it and adopts it in their marriage will see improvement.

A part of my family research - but brings the sadness, the strength and the Christian conviction to a very harsh reality. Something all of us from those roots need to read.

This should be in the homes of every Baptist family, as it already is in most Amish families. As the book itself explains, it is a history of fifteen centuries of the suffering of the Baptist people and their martyrdom at the hands of the catholic church. A list of popes up to the time it was written is included in the back. It proves that Baptists existed long before Martin Luther, and were martyred for such sins as reading the Bible and Baptizing adults after they were saved. It is impossible to deny these facts because this book documented these horrors and was written hundreds of years ago, before political correctness came into being, using the records of governments most of which have since been destroyed. The names of hundreds of individual Baptist people are recorded along with descriptions of the accusations against them, their tortures and death. It is detailed, and too graphic for children.

This is an excellent work and a great accompaniment to Foxes' Book of Martyrs. It is an enormous volume with much information I have not seen before.
I highly recommend it as an addition to every Christian's library, and to anyone studying the subject of martyrdom.

The story of the Anabaptists is one of incredible pain and spiritual triumph. This impressive work was written in the seventeenth century and recounts the stories of many men and women who suffered and often faced terrible death for what they thought was right. Apart from individuals stories, the book contains many emotionally touching letters written by martyrs to their families and friends. The book also describes the sufferings of some of the early Christians and the later Waldensians.
The legacy of the Anabaptists lives on in the Amish and Mennonites. In fact, an article about Amish forgiveness in the aftermath of the recent tragic school shooting was one of the things that brought this book to my attention. Personally, I feel Christians of any denomination could take something useful from this book.
Overall, "Martyr's Mirror" is an extremely powerful and moving book.

This is a must own book for those interested in Christian heritage. This puts Foxe's Book of Martyrs to shame. It is well worth the money you will spend on it.

Mission Raise Hell is an unforgettable tribute to the courage and fortitude of the men of the 2nd Marine Parachute Battalion. What an incredible gift James Christ has! With riveting details, vivid imagery, and palpable sentiment, he makes history come alive. Christ lets the story unfold naturally--the plot reads much like a WWII veteran recalling the events of the raid on Choiseul. I look forward to reading Battalion of the Damned and other books by this author.

I found this book fascinating. It reveals a brief but pivotal period in the lives of real soldiers, faithfully chronicled by the author. In it I found a captivating glimpse of our history. I am impressed by the dedication it must have taken to seek out and interview so many survivors of the mission on Choisul, after so many years. This is authentic history. I hope James Christ will continue to pursue our past with the same intensity and purity of this first effort. It is an invaluable record.

I found the book extremely good at recounting events from over 60 years ago. The writer did a wonderful job of locating so many survivors of this Solomon Island activity and recording their stories. More of us need to talk to those left of that generation and record (on paper, audio and/or video) their life stories. I thought Mr. Christ did a good job in telling the stories - jumping from group to group to show actions in an almost hour-by-hour retelling. He transported me through time and space to make me feel as if I was there at the time, dodging the bullets along with the men of the 2nd Marine Parachute Battalion.

This book shows what it was like from several marines perspective, not just one individual marine. That is what makes it unique. I found it riviting and shocking at the randomness of survival. My father was on the island and took part in the operation. He has told me his account, but this book takes you into the minds of all those still around to re-live a long forgotten battle, complete with the honesty of relating a story from 63 years ago.

If you want fiction, or a beautifully "produced" story, you'll have to check elsewhere.

It was reported that this 255 page book, "Mission Raise Hell" is flawed, sophomoric, and unduly repetitive. I never picked that up. James Christ's approach keeps you in the tempo of the movement of young Marines in Choiseul. It is a gripping account.

Having fought in a war as a Marine Corps Officer, I'm grateful that the author reports the constant acts of the men he interviewed. And that's the point: it's an interview of microcosmic scale that focuses on every significant act of men engaged in a desperate ruse to win the macro war effort against the Japanese on Bougainville.

James Chrst. Remember the name. He's touched so accurately the hearts of those Marines on Choiseul as-well-as war fighting Marines everywhere.

Mr. Christ's literary approach in tone and tempo matches the WWII Marines I've conversed with as a life member of the Marine Corps League.

And if this is not enough to assert Christ's fine book as nuanced and sophisticated in the capture of reality, don't forget the name "Krulak."

Retired Marine Corps General Victor Krulak, who was the Lieutenant Colonel commanding officer of those men on Choiseul, has supported and continues to support this fine author.

I recommend on the basis of my experiences as a Marine Enlisted and as a Marine Officer that you read James Christ's book, "Mission Raise Hell". You will not be disappointed.

I've used several texts in my Ph.D. program but this one was by far the best. While I can't speak to the completeness, as a student I have found this one to have adequate examples, well written explanations, and has served as an excellent reference work for those times when I have needed to use the statistics that I have forgotten everything about except the fact that they exist.

If a prof. has made this a "recommended" (but not required) text and you are on the fence about getting it, you really should buy it - it is an investment you won't regret.

Over the course of my undergrad, grad, and post grad, I have read a variety of statistics books. Without a doubt, Hair's Multivariate Data Analysis is THE BEST book of them all. Here is a brief outline of the awesome features of the book:

1. The book itself is very well organized - chapter order and the order within each chapter helps the reader in knowing what is coming next and provides a sense of direction. I think this is a very important feature for any book to have especially when the topics are complex and are discussed over 800 odd pages.

2. The HBAT data set that comes along with the book (or that is provided by the instructor of the course depending on the version of the book you purchase) is really a very good resource. All multivariate techniques in the book can be carried out using this data set. The data set is clearly explained at the end of the first chapter.

3. Tables of examples, the 'Rules of thumb" after each important concept discussion prove invaluable. This is akin to the managerial implication written at the end of lenghty academic articles. This is almost like saying - Here is the deal folks.....Much precise than the summary section, in bullet points, these rules of thumb acts as quick referece that captures the content of the discussion.

4. From chapter 4 onwards till the very end of the book, each chapter is divided into two halves - the first half is the concept dicsussion - in detail, with examples and in very simple and understandable language. The second half is the illustration of the discussed concept through a very elaborate example using the HBAT data set. This arrangement not only helps the reader in better understanding the complex concepts, but also allows the reader to get their hands dirty by actually working out.

5. Keywords at the begining of each chapter provides a list of all the 'jargon' that would be used in that chapter. This list provides a detail definition of each term. Many times while reading the chapter, you would come across a confusing term and in those times the keyword list can prove invaluable.

All in all, this is an invaluable book. If you are a taking stats and you have not read this book, you are missing something. In spite of all the above great things, the best feature of this book is the writing style. I have not come across a book that explains concepts is such easy to understand language but at the same time not over simplifying the subject matter.
My advanced stats became enjoyable because of this book. Really may GOD bless these authors for writing this book!!

This is without question THE BEST introduction to Multivariate Statistics book currently available. It is designed for the user of the techniques, not someone who wants to examine the math underlying the techniques. I have created a collection of the various editions of this book and I have all of them going from the 1st edition to the current one. Personally I really likely the 2nd and 3rd editions but the current one is also very good. Whether you are interested in Exploratory Factor Analysis, Multiple Regression Analysis, Discriminant Analysis [I think that there should have been more on classification analysis in this section], Logistic regression, multivariate analysis of variance, conjoint analysis, cluster analysis, multidimensional scaling, Confirmatory Factor Analysis or Structural Equation Modeling, this book provides a good broad overview as to how to use and interpret the techniques. The key terms for each technique are defined clearly technique by technique. Having taught faculty how to teach multivariate statistics this is the book that I chose to use. It is important to remember that it is BROAD overview and if you are going to do serious analyses that you'd likely want to get additional books about the specific technique or techniques that you are going to use.

We used this book for our Stats 2 course in grad school, and although our professor was good enough to eclipse Hair, et al. (he had written his own Stats text), I am most pleased at how much mileage I have drawn from Hair, et al. in the years since I took the course. In my subsequent career, reviewers have often sent me back to Hair, et al. when they have questions about something I'm doing with a data analysis, so it has become an invaluable reference for that reason alone.

The chapters on structural equation modeling, MANOVA, and factor analysis are particularly useful and well-written. I recommend this book without reservations for graduate students and others who work with advanced statistics as part of their daily work.

A pretty good overview and a lot of in-depth material on Multivariate data analysis. Not quite a bed time read though.

I recommend this book as part of your analytical library.

If you liked this book, another good book on multivariate data analysis you may want to check out as well is Sharma, S.; Applied Multivariate Techniques, New York: John Wiley & Sons, Inc., 1996.

If you want something easier to read/more practical, and you prefer SPSS over SAS you may want to check out either `Discovering Statistics using SPSS for Windows' by Andy Field, or probably even better/simpler `SPSS Survival Manual' by Pallant.

Tom Anderson
Anderson Analytics, LLC
(...)

I'm coming to the end of my undergraduate studies (in PHYSICS!) and I was looking for some insight into what graduate school would be like to to try and figure out if a PhD is in the cards for me. This book is easy to read and FULL of useful tips. However the overwhelming majority of these nuggets of gold come from past PhD students in the medical/biological sciences. This began to get really annoying. I was constantly having to decide which comments to take onboard and which to leave behind (because I thought they wouldn't apply to me). As a result, I probably have in my head a very distorted picture of what grad school will really be like.
The title is very descriptive, it's just missing one word, but I suppose if they added it sales would drop significantly.

This book should be required reading for anyone applying to gradutate school in the sciences (physical or biological). A quick read of the text will give one plenty to think about before making the big decision. The earlier you read it the better off you will be. The most important reading regards selecting an advisor. I am in the process of completing my degree and in hind sight agree with the issues on which the author has choosen to focus.

The following was copied from another website's review of The Ph.D. Process, and I think it describes the book perfectly:

Graduate school in science is not an experiential extension of undergraduate education, where the passing of a sufficient number of courses usually guarantees one a degree; nor is it medical school or law school, where there is a delineated and set curriculum. Ph.D students are actually pretty much on their own--and they will sink or swim depending upon their own interpretation of how the system works.

The purpose of this book is to provide students with some insight into this unusual system. The authors--each a Ph.D. in the sciences--reveal the generally unspoken "rules" of the game. They offer the secrets of survival and success: What should you discuss in your application essay? What types of research advisors should you avoid? What kinds of research projects should you never undertake? How hard do you have to work? Are grades important? What steps should you take now to make yourself "employable" when you finish? What decisions can make or break your career? How can you network in the scientific community? What goes on at the oral defense, and how can you prepare?

Described also is the daily experience itself: research life, classes, seminars, journal clubs, lab meetings, interactions with peers and professors, qualifying exams, professional meetings, oral exams, dissertation preparation, etc. Anxiety, frustration, and joy-- all normal responses to a grad student's life--are also examined. (In quotes sprinkled throughout the text, numerous past and present grad students relate their individual experiences and emotions during their doctoral training.) A separate chapter is devoted to the special problems of foreign students, strangers to our culture and educational system.

There are many intellectual and emotional challenges inherent to becoming a scientist. This book prepares students for each stage of the experience. They will learn what to expect--socially, psychologically, and academically!

The PhD process is a great overview of graduate school in the sciences. It covers most basic topics such as choosing a type of school, applying, preliminary exams, comps, thesis work, etc. Of course each school does these things slightly differently, but the main points are there and the authors do a good job of pointing out where differences between programs are likely to turn up. This book also explains things that graduate programs aren't likely to advertise such as using students as `cheap labor' and what things to look for in an advisor other than interesting research. This is a fun to read honest book, and the anecdotes from current and past graduate students are the best part. I enjoyed reading them because so many of the same things have happened to me, and it's nice to know that I'm not alone.

I wouldn't say that I received any great insights from the book because I had some experience with academic labs before I applied to graduate school and had a pretty good idea of what I was getting into. I found it a little calming to read about others' experiences as I was waiting to get started. I think most students who apply to graduate school have already spent much time in labs with current graduate students so this might not be that useful to them as practical advise; however, I found this book to be an excellent resource for my parents. My parents had no idea what graduate school is like, and the fact that I'm at school all day and only go to class for an hour baffles them to no end. Reading this book helped them to understand the structure and goals of graduate school. Though I still don't think they understand journal club. (Why would anyone join that club? It doesn't sound like very much fun.)

I recommend this book to grad students for their parents or to undergraduates who aren't sure if graduate school is the right path for them. This book gives great insight into what graduate school is really like.

The book definitely unfold the whole map of graduate school life, especially for (biological) science students. Many aspects and stages of doing science research and how to survive in graduate school are covered. However, the lack of insightful guidence is the main drawback of the book. Pointint out possible obstacles does not necessarily makes gradute students' lives easier. The interviews from (past) graduate students do help readers build up confidence because it is comforting to know many people suffer as they do now, but at the same time few specific steps or directions are NOT distilled by the authors. It's like everyone just talks their experiences without any conclusions.

Whoever appreciates Peter Drucker als author of 39 books focusing predominantly on the various subjects of management should also read his "Adventures of a Bystander". This book is a very important key to Peter Drucker's development and personality. Add his two novels "The Temptation to Do Good" AND "The Last of all Possible Worlds" and you
will discover Peter Drucker's qualities as excellent novelist. There you will find very important additions to his management thinking and practice in terms of profiles of psychological dynamics of people in action.

Drucker clearly explains how rampant inflation in post WW I Germany influenced the rise of the Nazi party and Hitler. This discussion should be required reading for every 14 year old child! I particularly liked his stories of Willem Paarboom, a sort of Dutch hedge-fund/investment manager who appeared to be a cross between a man and a raven. In his day, Herr Drucker was exposed to some truly elegant and unorthodox thinkers. He adds his own illuminating interpretations and is not afraid to engage in contrary thinking. (Especially when to do so is out of vogue) Read about Dr. Mordecai Johnson and his views on the "American Negro Problem" and you will never contemplate African slavery the same way again. I consider Drucker to be one of the brightest minds of the 20th century, and his genius is on full display here. Certainly, this is one of the most provocative and influential books that I have ever read!

(Drucker particularly liked the "sqwoosh, sqwoosh" sound when jumping in puddles.)

Not really an autobiography, not quite a memoir, part biography, of the people he has known in his life, some famous, some not. And Drucker is still alive, now 95 years old. It was a dense, fact-filled book, but always fascinating. He is an amazingly prolific, gifted, engaging writer. And what he has to say about America and The American Dream in the last pages of the book is no less true today than it was in the late 70's when it was written. He writes of Sigmund Freud (things you haven't read before), Henry Luce, Alfred Sloan, John L. Lewis, and Buckminster Fuller among a host of other characters. A very rewarding, thought-provoking read. Highly recommended. Especially for those of us who want to read history by the people who lived it.

Drucker's most captivating book, Adventures of a Bystander, is a dynamic memoir of the singular Americans and Europeans of Drucker's life. They include Fritz Kraemer, the historian who "invented" Henry Kissinger; Reinhold Hensch, a newspaper editor so mediocre his only career path was to become the "monster" of the Third Reich; John L. Lewis, Marshall McLuhan, and the visionary early chiefs of General Motors. (Yes, General Motors.) Most importantly, you meet Peter Drucker, whose offhand insights into the world surrounding his characters make every page of this book reward rereading. ....

Instead of the usual self-focused auto-biography, Drucker introduces us to the people that have shaped him. Some are famous (Bucky Fuller, Marshal Mcluhan) some are not (his elementary school teacher). Some are good, some evil, but they are are worth meeting, especially through Drucker's eyes. A good read.

The best way one can prevent themselves from becoming a burden on their families as they age is making sure the money they saved for their retirement stays saved for retirement and is only used for that purpose. "Alive and Kicking: Legal Advice... for Boomers!" grants legal advice so you can keep your money so when you finally do go and kick that bucket, your family has something other than massive debts to remember you by. Tips on Living wills, scams and identity theft, caring for your own parents in your own advanced age, issues involving age discrimination, driving, sex, and more are covered. While treating itself as a law book first, "Alive and Kicking: Legal Advice... for Boomers!" isn't afraid to crack a joke or bust out a poem now and again, giving a different and attractive flavor, making it highly recommended for anyone who is rapidly approaching retirement age and wants to be prepared for it in the modern world. Also recommended to community library law shelves.

What I liked about the book is the vast amount of useful information on all areas of planning for ones over age 50 years. And its a book that my son who is under age forty, found interesting, because it discusses issues that many people may never have thought about. It also is a book that dispells the notion that becoming sixty or older, means getting 'old' and unable to do many of the things we love doing in our forties or fifties. Cannot recommend the book enough.

Who would have thought that serious and important legal and financial matters could not be dished out with generous helpings of humor? This book clearly proves that theory wrong. An easy read, the authors never skip a beat when it comes to thoroughly discussing what readers need to know about boomer legal matters. I've recommended this book on many occasions.

This book is a humorous treatment of the serious business of the legal aspects of aging. Chock full of useful information and every page is entertaining.

Whether your reading preference is poetic, humorous, pragmatic, or just plain down to earth, Hegland and Fleming cover difficult legal issues in a way that makes you want to keep reading! This information is must to have in every home, whether yet boomers or not!

You dont have to be a ZZ Top fan to like this book , that's just an added Bouns . This book showcases both
Billy Gibbons one of a kind collection of Car's , and Guitars . One especially famous Guitar by Houston legendary Luthier Huey "The Axehandle" Wilkinson . I bought 6 of them , and gave them out as Christmas gifts .

Hey if you play guitar you need to buy this book and soak yourself in the aesthetic and philosphy of the Reverend Billy G. If this guy and Little Steven were running the world, (or just the record and radio industries), we would all be a lot better off. Cool cars and cooler guitars... what more do you want??

WOW. Awesome pictures and great stories. My husband is a ZZ Top enthusiast and I am so glad I bought this book for him. It also has some great pictures of cars Billy collected and since my family is a "racing family" this book was perfect! Well worth the money!

If you are a fan of ZZ Top, a guitarist, a car buff or dig the Rock and Roll life style....this book is for you! It's well laid out with lots of interesting stories, pics and trivia about DA MAN!!!!

Buy it! Dig it! Put it on yer coffee table and show yer cool!

I just saw Billy and the boys at the Bell County Expo Center in Texas last week, and they rocked the house like they were 20 year-olds. When I flew back home to California, I had this book that I'd ordered a week earlier on my doorstep. It has lots of great photos and is an easy read.

Billy starts out writin' like a good ol' boy but includes some of them ten dolla' words eventually. He reminds me of my cousins, who always try to fool the city slickers into thinkin' they's just some country hicks but end up with most o' the chips.

Billy's living an interesting life, and he knows how to tell about it quickly, without bogging it down. In short, it reads kind of like a ZZ Top song.

I wish I would have read this prior to starting to work for his new company and also I could've used this about 5 years ago to encourage me to change careers. This is an excellent book and I'm using some of the examples in it for my MBA application this fall.

I don't think I need to tell any educated person that a review from a disgruntled ex-employee needs to be taken with a grain of salt, if not a whole handful (9/26/02). Rosenbluth is not a perfect company, and Hal never pretends it is but the lifeblood of his company is his belief that every member of the company is a valuable contributor. His book does a great job of conveying that value proposition and how others can make it work.

Although many companies preach an employee empowerment model few practice it. That's why Rosenbluth's mascot is the Salmon - we swim upstream.

As an Executive Coach and a close observer of many corporate cultures it did my poor old tired heart a world of good to read this book. If what Hal Rosenbluth says about his company is even half true, it puts his organization at the forefront of employee value and relationship management. Beyond all that, it makes perfect common sense. Why we would think in our wildest imagination that an employee who does not feel valued by his employer would not transmit that lack of appreciation to his customers, is a mistery to me. The first 100 pages of this book are not be missed by any company who truly wants to improve their workplace culture, increase the productivity of their workforce and cut their turnover rate down dramatically. Read it and implement any one of the outstanding programs explained within and watch s shift in morale and productivity start right away. This book is a keeper and an excellent reference source. I could not recommend it more highly.

I am an avid reader of business books, and if I gain just one or two usable ideas from a book, I consider it worth my time. This book is a stand-out among management books, because I got not one or two, but at least a dozen solid ideas I can implement right away. I have shared it with all my top level managers, and have wathced it being shared throughout my multi-national organization. It is a gem, to be kept within reach in one's office -- not with the countless other books that sit, read once, on most managers' bookshelves. I highly recommend it for anyone who cares about the success of their business.

As an Executive Coach and a close observer of many corporate cultures it did my poor old tired heart a world of good to read this book. If what Hal Rosenbluth says about his company is even half true, it puts his organization at the forefront of employee value and relationship management. Beyond all that, it makes perfect common sense. Why we would think in our wildest imagination that an employee who does not feel valued by his employer would not transmit that lack of appreciation to his customers, is a mistery to me. The first 100 pages of this book are not be missed by any company who truly wants to improve their workplace culture, increase the productivity of their workforce and cut their turnover rate down dramatically. Read it and implement any one of the outstanding programs explained within and watch s shift in morale and productivity start right away. This book is a keeper and an excellent reference source. I could not recommend it more highly.