Web Books
Related Subjects: Portals and Networks Series
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Used price: $14.25

Great Book!Review Date: 2003-03-16
Great ResourseReview Date: 2001-02-05

Used price: $101.76

Great Resource!Review Date: 2008-05-16
Last week I passed the 310-084 exam with a score of 92%. This book was one of my chief resources in preparing. I bought this book on impulse (I already had the other three big books on preparation for the SCWCD). I was pleasantly surprised. The book covers all the material on the exam in a straightforward way. For example, I found the description of deploying web applications (deployment descriptor elements) very helpful.
Readers with no background in Servlets and JSP may find the material here too detailed for an introduction. These readers may be want to look at Head First Servlets and JSP: Passing the Sun Certified Web Component Developer Exam (Brain-Friendly Guides). Once they have the big picture from the "Head First" book, this would be a great second book, filling the details needed to pass the test.
Like most exam preparation books, there are questions at the end of each chapter (over 300 total). These questions make sure that help the reader make sure that they understand the material (these questions are somewhat easier than ones on the exam). Here, each answer has a complete explanation. I found it very useful to read ALL of the answers, not just the ones I missed. This helped me find things that I misunderstood, or once in a while pointed out when I got right answer for the wrong reason.
The book contains additional material (beyond the exam objectives) on methods and topics that are useful in real world web development. Also, the final section of the book contains a description of differences between J2EE 1.5 and Java EE 5. This added material is clearly labeled, so that candidates can skip it during final preparation.
Preparing for one of Sun's certification exams will never be really easy or fun (they're too hard for that), but if you have committed yourself to passing, this book is a great resource.
Highly recommended.
Terrific book!Review Date: 2008-01-18

Used price: $7.52

How to acquire the details about growth-oriented companiesReview Date: 2001-08-11
Jan Tudor is simply the bestReview Date: 2001-05-16

Used price: $6.59

The best book on SVG so farReview Date: 2002-11-16
SVG Bible for the WebReview Date: 2002-07-23
This book can be used by the novice and the experienced to add the coolest vector graphics to their Website. This book is well balanced for all levels. It has earned a well respected slot next to my computer...

Used price: $14.95

chilling suspenseReview Date: 2007-03-21
The idea of meeting someone on the internet and leaving all to meet them was something too close to home. I remember considering doing that myself at one time. Loneliness grabs you and you don't stop to consider that behind the well speaking christian may be something less than perfect. I could relate very well with April Stover.
Kenny Colt, her so called christian man, was a character that made your skin crawl and you were never sure of the outcome even when April did get a second chance at love.
Ingrid McLaughin Taylor is a fine writer and I highly recommend her books to anyone. She writes the kind of books I have been hoping to read. Full of suspense but not gore. Full of promising excitement and intrigue. Captivating tension in every chapter.
Suspense That Will Leave You SleeplessReview Date: 2007-02-26
By Ingrid McLaughlin Taylor
ISBN 1-60145-030-3
978-160145-030-2
I just closed the cover on a wild ride. A Tangled Web by Ingrid McLaughlin Taylor started out as a pleasant Sunday afternoon read. I worried about a woman dumping her life to chase after an overtly religious man whom she met in an internet chat room. Maybe I watched too many Judge Judy shows to have this sit comfortably with me. But, it seemed okay, not my kind of story, but okay.
Once the starry-eyed April Stover arrived at the Oakwood community soon to be her home and she discovered Kenny Colt was not exactly all he said he was, April was determined to make the best of her situation until she realized what a psychopathic monster she had fallen prey to. That is just the beginning of this roller coaster ride of terror for April.
Just when you think she's on the road to happiness and a secure future Kenny Colt hits your panic button again.
Taylor grabs you, twists you, and spins you around in this fast paced, gut wrenching read. If she didn't pause for a few romantic interludes and conversations with her close friends Max and Patti, you would be exhausted before you extricated yourself from A Tangled Web.
Taylor's masterful twist of the screws, suspense dappled with a young woman's search for true love as she matures from shy violet to independent woman makes this book a must read. By the time you have decided it's a soft Christian love story, you will not be able to put the book down until you finish it. Even while things on the surface seem to be running smoothly and April seems to have found what she has longed for, you feel the undertow, you feel a certain current pulling you under for the third time--you know it isn't over. You just are not prepared for what will happen next.
Move over Stephen King, Ingrid McLaughlin Taylor has just made a bid for your crown, and she has given you her first run for the money.
A non-stop thriller/chiller of a read I highly recommend. Superb job from a new author you'll want to watch for in the future. I predict she'll make a name for herself in the suspense/thriller genre very soon.

Used price: $12.77

Great book!Review Date: 2004-06-01
Though the book focuses on Internet chat, even computer neophytes will have no trouble enjoying the plot, and trying to guess "who's who". Some may be surprised at what the online world can be like, and, after reading this book, may be inclined to check more closely at what their children or spouses may be doing with the family computer!
A great read!Review Date: 2003-12-10
caught my interest immediately, and I found it hard to put
it down. With so many people on the internet today, the story
seems quite relevant. However, it is not just a love story or
a tale of cyber sex. There is mystery, murder, danger,
and suspense. I look forward to future novels by Mr.
Perticone.

Used price: $20.00

On Teaching Searching, Not Serching Itself.Review Date: 2006-11-29
The book is written by an experienced teacher who has further collected information from a number of other instructors who also teach how to search. This has produced a good selection of examples, anecdotes, and stories, many of which you can use in your own classes. One chapter in the book is just on such stories and some of them are quite amusing.
If you're getting ready to teach a class in searching, this book has done just about all the preparation work you need.
From image searches and usenet to understanding search engine pros and consReview Date: 2006-11-07
Diane C. Donovan
California Bookwatch

Used price: $7.85

Solid foundation. Strong on Business case and PMReview Date: 2001-09-20
(1) The business-case first approach that the author takes is straightforward and provides step-by-step procedures for determining the true business value of web-enabled technical support vs. traditional call centers. I especially liked the discussion of first, second and third generation site models because it gives you a target model and shows both the business and technical value of each. I also liked the way ROI factors and ratings were used to determine ROI potential. The factors are management, functions and tools, and the ratings are a simple Good or Poor. This is placed into context with a table that shows the combinations of factors and ratings and their associated potential and gives you a structured decision tool at a glance.
(2) Scope approach given in the book is complete in that it takes into account all stakeholder views (business, technical support and users/customers). This forces you to take a realistic look at goals and objectives and, using ROI information, begin making intelligent and informed trade-offs.
(3) Site creation map is consistent with good project management practices in that it uses a task and associated details approach. The details provided include deliverables and what the deliverables should contain. Project planners and managers will find this section particularly valuable.
(4) Support processes and procedures are well thought out and can be used as a benchmarking tool as well as planning and implementation guidelines.
(5) I like the way the section on site management is goal-driven and traceable back to ROI. If this approach is followed you will have processes that are designed for continuous improvement.
(6) The use of tables and lists throughout the book provides a wealth of information on nearly every topic.
There are a few areas that were weak: no mention of portal technology, which can be employed to create user-customizable features and incorporate advanced knowledge management functionality into a web-enabled support system. Also, there was no discussion of configuration control over content or legal issues that need to be considered when providing technical support to customers (as opposed to internal end users).
Overall this is an exceptionally valuable book that is among the best on the subject. Highly recommended to IT help desks and product technical support center managers.
Ms. Czegel produces another winner for the support communityReview Date: 2001-04-20
As in her other books Ms. Czegel begins with an examination of business factors and a discussion of how web-based technical support has evolved quickly to what she calls a third-generation model. I like how she sums up the business factors with a compelling discussion of the business benefits, including an example cost-benefit analysis.
The second chapter gives a roadmap for site creation and management. It provide a comprehensive list of necessary tasks that can be used to develop a work breakdown structure and project plan. It segues into the next chapter on establishing the scope, and leads you through the foundation of defining your goals and business expectations. Scope includes possible services to provide through web-based support, and which services are the most cost-effective to provide. I liked the examples, provided in tables, that rank requirements and the resources required to satisfy them. Ms. Czegel next addresses staff selection, providing roles and responsibilities and the necessary skills to move to web-based support. This information is valuable to help desk professionals because there are major differences between traditional help desk requirements and those of web-based support organizations.
Functions, tools and implementations are covered in great detail and is must reading because web-based support brings with it specialized tools and requirements that will leverage a traditional help desk's tools to provide self-help to users. Because this book does touch on product support to external customers I felt that the lack of content management and change control tools was a notable gap. These are important to internal and external support, but are far more critical when you are dealing with external customers because out-of-date technical information or the wrong software for download can seriously detract from your company's image (or worse). If your focus is product support to external customers I recommend augmenting this book with Customer Service on the Internet by Jim Sterne.
Designing your site is briefly covered with good advice; however, the heart of this book is process and implementation, and site management. Ms. Czegel thoroughly covers all issues and gives valuable information using tables, checklists and examples. These two parts of the book are essential to implementing and managing an effective web-based support function. I especially liked the metrics and examples given.
Summary: web-based technical support is one of the most effective strategies to improve the level of support to customers using self-help and other preventative measures to reduce issues. It also gives users an ability to track their open issues, which improves their level of satisfaction as well as reducing follow-up calls to the help desk. This book provides a clear roadmap to defining a web-based support strategy, and its implementation and management. As far as I know there is no other book that addresses this subject for internal IT help desks, making it all the more valuable. If you are a help desk manager who is either exploring web-based technical support, or are in the process of implementing it this book with save you much grief because it lays out what needs to be done from business case development to daily operations. If you are currently supporting users with web technology the site management chapter will provide you with excellent advice on how to efficiently manage web-based support.


SurvivalReview Date: 2001-12-24
Wow!Review Date: 2001-04-25

Used price: $1.62

Loved the book have to agree about the background images though...Review Date: 2007-09-05
Loved It - Hated One Thing!Review Date: 2002-11-30
One major flaw is a result of a great idea - gone wrong. Text is presented over image backgrounds. This makes for tired eyes at the end of a long read. In a few cases, there is black text on very dark background. You have to want to know what it says to put the effort into reading it. I'm sure there will be many negative comments on this aspect of the book.
However, I'm sticking with my 5 STARS. I believe the content was that good. There was only one chapter that I found ordinary. Great insights on almost every page.
Related Subjects: Portals and Networks Series
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Good job!
C