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Great BookReview Date: 2007-02-22
A Great BookReview Date: 2006-12-15
This new volume is almost twice as long as its predecessor, offering an expanded treatment of issues raised in the first edition and reflecting more emphasis upon the complexities of today's financial realities. Major sections deal with common concerns about leadership, handling matters of department vision and management, addressing legal issues, contending with a large variety of faculty and student matters, as well as attending to one's own career. The 30 chapters are compact and quite accessible. All are useful and contain lists of web and print resources. I particularly appreciated the units on sexual harassment and the implications of the Americans with Disabilities Act, as well as the one on dealing with chronic low achievers. Some 17 appendices provide helpful examples of different policy guidelines and methods of communication.
Anker Publishing has a large variety of often-expensive volumes for academic leaders. Some overlap and others lack originality or comprehensiveness. By contrast, this is a stand-out value that will set a standard for some time to come.
Excellent writer and teacherReview Date: 2006-07-08
A must have for new chairpersonsReview Date: 2006-03-15
If only I could get some of the administrators of my university to read the book!
Most helpful bookReview Date: 2000-08-30

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Policies and Procedures meet with TQM & Six SigmaReview Date: 2007-04-27
For optimal result buy the set of 4 books:
1. Establishing a System of Policies and Procedures
2. Achieving 100$ Compliance of Policies and Procedures
3. 7 Steps to better Written Policies and Procedures
4. Best Practices in Policies and Procedures
You will not be disappointed. This set is well worth your time and money.
Awesome books!Review Date: 2003-06-23
I HIGHLY recommend these books!
Dana Rosenboom
Essential for TQM, ISO 9000 and GMP organizationsReview Date: 2002-02-20
Where his first book, Establishing a System of Policies and Procedures, provides a roadmap for new policy writers, this book takes the subject to a much higher level by providing a process that encompasses communications and training strategies, a compliance plan, and continuous improvement. These align seamlessly with ISO 9000, as well as FDA GMPs, and is consistent with the TQM Plan-Do-Check-Act cycle. In addition, the self-assessment and auditing approaches set forth will assure policies and procedures that reflect a mature organization that is focused on quality and continuous improvement.
Among the highlights of the book are the numerous checklists, real-life examples, and an underlying strategy for the development of a comprehensive and complete system of policies and procedures, and a means to assure compliance. I particularly liked Appendix C, Cost of Quality, and the succinct description of tools and techniques in chapter 11.
Another strong point is the complexities of marrying policies and procedures writing with a continuous improvement cycle and auditing are handled in a structured, logical sequence. This is no small feat for a writer, and it is one of the reasons this book is so valuable. This book sets a standard in the field and is one that I'll always recommend to colleagues and clients.
Processes, Procedures, and QualityReview Date: 2002-09-17
I have bought all four of his books on procedures and this book is what makes it all worthwhile. Though I found that each book is unique in its own way and that you really need all four to write a good system of policies and procedures.
I would definitely recommend this book. He has a 40-step plan of action at the front of the book that gives you an A to Z approach to the development of any policy or procedure or process. I have printed this list and I keep it tacked on my walls.
Jim T. Armstrong
Good book for quality professionalsReview Date: 2002-07-06
A communication strategy is obviously Steve's speciality. He knows how to use the various methods to the most advantage.
His idea for a compliance plan is a clever take-off on process control plans. He also adapts other quality tools, such as scatter and pareto diagrams to use with documentation. However, you would need another book for more details on the tools themselves.
Auditing is another of Steve's specialties which he shares with his readers.
I wish he had gone into more detail on determining the cost of documentation. He no doubt knows how to calculate it, as best as one can. He gives a detailed example on how a new (purchasing) procedure saved a company money, but not enough on the cost of producing the document itself.
I would definitely recommend this book to all who work with ISO 9000 compliance.
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SatisfiedReview Date: 2008-09-15
GIATReview Date: 2008-02-15
For update differentiationn and innoovation in training concepts/methodologies, best to read Active Training. Its a compelling companion for effective trainers/coaches.
ExcellentReview Date: 2007-08-13
Active TrainingReview Date: 2006-11-10
Activate Your TrainingReview Date: 2006-10-07
Everybody loves being involved, talking, interacting, and exploring during training. Lecture, however, is too often the default methodology. In some ways lecture takes less time to prepare and is less risky, but is it more effective learning? In this day and age, linear, slow, from-up-front training just isn't effective. Instead, shift over to active training that engages and empowers participants to learn rather than be taught. I'm reminded of Winston Churchill when he said, "I am always ready to learn although I do not always like being taught."
Silberman gives idea after idea of how to spice up lectures, or better yet, replace them with other a dozen other learning methods that actively involve the participant. The 100+ exercises and examples in Active Training makes it easy to incorporate non-cheesy learning activities that really work.
Wake up your participants! Get active.

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A Fantasic FinaleReview Date: 2008-08-03
Essentially, the plot follows different threads as they intertwine with each other and come together with the Artefact on the asteroid forming something of a centre point. Victor Zacharias chases his family across the Belt, trying to find them after being attacked by Harbin. George Ambrose still tries to run the habitat near Ceres, though he is not one of the main characters. Valker and his crew are thrown into the mix as something of the bad guys, and there is the HSS flunkies who are hunting down Dorn and his companions to prevent their speaking out about Martin Humphries little episode with the Artefact.
The book moves with a very good pace, and I have to admit that I enjoyed the simple, no nonsense style that Bova writes with. Unlike some authors, he keeps details to a fair minimum to allow for a heightened pace to the story. It serves the book well, though sometimes I was a bit confused on how to imagine certain things working. An example is the wheel shaped ships and how the command pods fit into it.
Overall, I enjoyed the series a lot and it was a good read. I would recommend Ben Bova to anyone who likes the idea of near-future sci-fi, and enjoys a good action filled yarn. I definitely enjoyed this one and it kept me absorbed until the last page.
Ben Bova at his BestReview Date: 2008-05-30
My favorite Ben Bova book yetReview Date: 2008-05-23
I can't wait for his new Mars book!
- Todd
End?Review Date: 2008-05-20
The Asteroid Wars Come to an EndReview Date: 2008-03-06
Dorik Harbin, a mercenary hired by Martin Humphries to kill Lars Fuchs, has just destroyed the Chrysallis habitat orbiting Ceres. Over 1100 rock rats were killed in Harbin's merciless attack. After the attack, Harbin noticed that another ship, the Syracuse, had witnessed everything. Syracuse is inhabited by Victor Zacharias, his wife Pauline, and two children, Theo and Angela. Victor makes his living hauling ore from the belt back to Ceres. Still in a killing rage, Harbin accuses Victor and his family of hiding Lars Fuchs. Despite their pleas to the contrary, Harbin is convinced and attacks Syracuse. Realizing what is happening, Victor escapes from the ship in the escape pod, trying to draw Harbin away from Syracuse, but leaving his family to fend for themselves. Fortunately, they survive, but at what cost? The ship is badly damaged and Victor has left. Now, Theo, Angela, and Pauline must fend for themselves.
After drifting through space for several months, Victor is rescued by a very seductive woman named Cheena Madagascar. Victor is taken back to Ceres aboard Cheena's ship, where he gets a job working on building the new habitat, but he longs to find his family. Soon, he comes up with a plan.
In the intervening time, Harbin and sculptress Elverda Apacheta have jointly discovered an artifact with mythical powers to change and transform people. Harbin, who tried unsuccessfully to kill himself, has now become a half-human, half-machine cyborg. When he sees the artifact, he is transformed from the murderer he once was into a sympathetic priest. He calls himself Dorn, and has vowed to find every body floating in the solar system left for dead after battles and give them proper burials. Elverda has decided to accompany him.
However, Martin Humphries wants to make sure no one finds out about how his encounter with the artifact affected him, so he's sent out Kao Yuan, another mercinary, to find and eliminate Dorn and Elverda. Also aboard Kao's ship is Tamara Vishinsky and in the end, it is her that seems to wield the real power.
Back aboard Syracuse, after many long months alone, it appears Theo has devised a plan to get him and his family back to Ceres before their supplies run out. But, they are visited by Valker and his crew. They are scavengers who overtake supposedly deserted ships and sell them for profit at Ceres. Unfortunately for Pauline and Angie, it appears that Valker and his men have more on their mind than salvage. Will Victor somehow manage to find his family before its too late? What will become of Dorn and Elverda?
I've read each book in the Asteroid Wars series, and I rate this one as the best. The last 75-100 pages fly by as the action is fast-paced and exciting. Bova has done his best work with this book.
I give this book my highest recommendation. The Asteroid Wars series is loaded with action and characters that the reader grows to like (or hate). Read this exciting book and series and experience science fiction at its very best.

Agatha's Feather BedReview Date: 2007-09-27
Creative story for inquisitive little mindsReview Date: 2007-06-05
Agatha's Featherber is a Fine Feathered FriendReview Date: 2002-06-24
My favorite children's book and baby gift!Review Date: 2001-11-15
One of a kind bookReview Date: 2005-08-12
This story loses much of its charm in a summary. The best part of the story is the idioms it uses. Agatha is a spinner and a storyteller: "She can spin a yarn better than anyone I know". That quote is just one of the many examples of the common phrases that take on a new meaning when talking to geese. That is what makes this book so special. Other than that, the story is told well; it flows nicely and is easy to read out loud.
The illustrations are beautiful, but different. They abound with detail, and on each page is a box with a picture of a raw material, and what it is made into. (Cotton boll, cotton. Dinosaurs, fossil fuel.) The pictures are very expressive, very detailed, beautiful, and fun. A great story.
Loggie-log-log-log

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Where Have All the Workers Gone?Review Date: 2000-03-06
Were companies to examine their own assumptions on hiring and firing, they would find a pervasive and self-destructive premise: old is bad. But as Beverly Goldberg argues in _Age Works_, employers - indeed, society as a whole - have built this premise on an ill-considered, ill-defined congeries of prejudices and presuppositions. Believe it or not, Americans age 55 and above take fewer sick days, adapt to new technologies successfully, and are more loyal to their employer than are their colleagues thirty years younger. And perhaps more importantly, they may be the only untapped workforce available. As hidebound organizations throw fortunes at untested youth, others more far-seeing (including Travelers, GTE, and Baxter Health Care) actively recruit, train, and depend upon senior workers. In a shrinking labor market, corporations and their HR departments may find a surprising competitive advantage in coaxing older employees away from the brink of an often sterile and impoverished retirement.
Eager to dismiss this challenge to their standard practices, naysayers and doomsayers will demand proof. Fortunately _Age Works_ reads more like a position paper than a business book, and like any good position paper, it's loaded with facts. Age Works is the ideal volume for anyone itching for a statistical analysis of the American workforce 1950-2050, in all its hues and strata. Arguably Goldberg's love of statistics verges on addiction, but in the pharmacy of authorial dependence, statistics are a pretty benign habit. More distracting, although again less than fatal, is the book's policy-wonk style. Goldberg stands foursquare in the school of tell-`em-what-you're-going-to-tell-`em, tell-`em-, tell-`em-what-you-told-`em, and _Age Works_ sometimes reads like an executive summary that cannot bear to end.
Nonetheless, _Age Works_ is a cogent, serious, undeniably well-supported piece. Even those who resist the proposed solutions (admittedly the book's weakest section) will find the diagnosis difficult to dispute. Like it or not, America's workforce will continue to grow smaller and grayer over the next twenty years. And by the time the population bounces back, corporations' hiring practices will have appealed to all ages - or to none.
Where to find older workers?Review Date: 2000-04-13
Graying Means PayoffReview Date: 2000-03-03
Powerful ideas re: the aging workplaceReview Date: 2000-02-29
Age WorksReview Date: 2000-08-26


Alphatales LibraryReview Date: 2007-09-28
Alpha Tales Learning Library Set Review Date: 2007-07-17
Very cute and entertainingReview Date: 2007-07-16
A Must Have!Review Date: 2007-01-15
My son loves them...Review Date: 2006-03-05

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The worst of all possible worldsReview Date: 2002-05-23
A charming and important book.Review Date: 1999-10-12
A man of faith becomes a world famous scientist.Review Date: 1999-06-26
The true story of an unsung hero who saved countless lives.Review Date: 1999-06-26
The Angrt Genie is a must read.Review Date: 1999-07-08

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D. K. LuraasReview Date: 2002-08-27
BreakawayReview Date: 2002-08-22
Don A. Johnson
Principal,
The Clarity
Group, Inc.
Excellent Book!Review Date: 2002-09-03
Breakaway is a must read!Review Date: 2003-04-05
The main theme of the book is that in order to break away from the competition in today's ever-changing economy, an organization must effectively develop employees to deliver value to the customer faster than the competition does. After analyzing how organizations currently train employees and the deficiencies associated with this type of training, Fred goes on to define a new method for bringing employees to proficiency faster and more successfully than traditional training methods.
The first several chapters of the book document a new model for human performance and the three rules for accomplishing peak performance. The first rule - Establish a proficiency threshold - describes how to determine the point at which an employee is equipped to deliver the promised value to customers quickly. Fred clearly describes the questions that managers must ask in order to define the proficiency threshold and discusses the relationship of the proficiency threshold and the value chain.
The second rule - Accelerate the accumulation of experience - includes a discussion of how people really learn, describes the four phases of learning, discusses how traditional training methods leave the accumulation of experience to chance, and how to manage the accumulation of learning. Using an example of training copper splicers to become fiber optic cable splicers, Fred demonstrates how to successfully manage the accumulation of experience in relation to training.
The third rule - Measure the cycle time to threshold proficiency - describes the metrics used to measure the how fast an employee can be trained to arrive at the proficiency threshold. Fred goes into some detail on how to measure the overall proficiency of the organization, and redefines the learning curve as the proficiency curve.
In the last half of the book, Fred describes how to "put it all together". Recognizing that no two companies are the same, Fred compares and contrasts the styles of two very different companies. What emerges is that there is no set of rules for achieving organizational proficiency, rather there are a set of key concepts that managers must be aware of in designing fast, effective, successful development programs.
In summary, this book is very readable, indeed it is designed "...for the business leader, to be read in the time it takes to fly from Chicago to San Francisco or Denver to Miami." True to one of the key concepts, the book is clear, concise and to the point.
About the author:
Charles L. Fred is a thought leader
in performance improvement and an expert in learning speed. He is the founder and CEO of The Breakaway Group, which provides
seminars and workshops to teach the concepts described in Breakaway. Formerly the CEO of Avaltus, a leading provider of e-learning
services, he has also directed major change efforts in both the manufacturing and service industries, has consulted to successful
companies around the globe, and has been a frequent speaker to major business forums and groups of senior executives over
the past twenty years. Once a nationally ranked NCAA track athlete, he continues to compete in corporate races across the
country. He lives in Centennial, Colorado, with his wife, Julie, and their three teenage children.
Review by Richard D. Turnquist.
If you only have time for one book this year, read this one.Review Date: 2002-09-21
To win in business, you must break away from the pack and stay ahead by serving your customers extraordinarily well. "Speed-to-proficiency is more than a theoretical advantage; it is the most devastating competitive weapon in a world where the competitive forces of scale, automation, and capital are subordinate to the power of a proficient work force."
I enjoyed this book, right from the first sentence -- "This book is designed for the business reader, to be read in the time it takes to fly from Chicago to San Francisco or Denver to Miami." Breakaway is an easy read with a vital message. Read it.

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Very Practical GuideReview Date: 2008-08-30
A great practical guide to succession management!Review Date: 2008-01-17
Outstanding resourceReview Date: 2007-06-28
Don't Leave Home Without It!Review Date: 2007-06-19
I am now using this book to help me in preparing next steps following the Talent Reviews to ensure momentum is not lost. And once again, I am delighted by the insight and practical tools the book offers to support me in this process.
My favorite part of this book is its "just-in-time" nature. I have read it on planes, in the office, at home and at stop lights on my way to work. In fact, I've even had it by my side in the actual Talent Review discussions in case I need to refer to it during breaks.
I highly recommend this book to anyone involved with Talent Management and Succession Planning in their organization. It offers new insights, as well as reinforces concepts and ideas you've heard before, and packages it all in a practitioner-friendly way to ensure effective application.
A unique and highly recommended instructional reference Review Date: 2007-06-09
Related Subjects: Databases Directories
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Dr. Deryl Leaming provides that third approach in a way. This is not to say he made mistakes in his many years as a college administrator, but his excellent book does provide the reader the opportunity to learn from his significant experience.
He has been there, done that, so to speak, when it comes to leadership in heading a program.
His latest work deals with all the key aspects of being a university department chairperson -- legal issues, faculty matters from hiring effective faculty to dealing with faculty problems, and student matters.
Through the tips in his book he provides experience-based advice that can be of significant benefit to the new or even veteran department head.
He has been a university professor, department chairperson, director of a school of journalism and dean of liberal arts. The reader of this second edition of his academic leadership book can learn from his experience to avoid mistakes in leading a department.
He covers a great deal of advice on procedures, including a number of forms that will be useful.
This second edition is a good read and provides practical advice, particularly for the new department chairperson.
REVIEWER: Ralph J. Turner, Ph.D., professor emeritus, Marshall University
lph J. Turner, Ph.D., professor emeritus, Marshall University